A Tribute to Service and a Focus on the Future

I would like to start this year’s reflection by taking a moment to share a few thoughts with you as we start on a path with new leadership. Dr. Robert Placido, our long-time technology guru and CIO, has taken on a new role at a new campus and recently departed TWU after 20 years of exemplary service.

During Robert’s 20-year career, he built a tremendous legacy for the foundation of our department on the core tenet of Service. In fact, he was praised by many departments and leaders for his commitment to service and his values that epitomize the Servant Leader. With phrases like, “it takes a second” and “push with a rope,” he challenged our resolve – and patience – when it came to getting things done. He fought long and hard for student, faculty, and staff improvements throughout the years. His acts of selfless service were lauded by many and reflected great credit upon him, the department, and Texas Woman’s University.

As we move forward and as TWU formulates a plan to hire our next CIO, we will continue to embrace the Servant Leader philosophy. The Office of Technology will forge ahead with current projects, services, and support to TWU’s students, faculty, and staff. It takes a strong team to meet today’s technology demands, and our team has what it takes to achieve the expectations associated with those demands.

TWU is changing and growing. New buildings are being scheduled for development, and others are being selected for demolition. Our own new leaders, including Dr. Alan Utter, Provost, and Dr. Randall Langston, VP of Enrollment, will surely have a new vision for their respective areas. Through all of this, I am confident that the Office of Technology will continue to provide top-notch service with pride and to be a great asset to this University.

I am proud to serve with each and every one of you.

Dennis Hoebee

Interim Vice Provost for Technology & CIO

Who we are

86 Technology professionals

Whom we support

15,655 Students (fall)

467 Professors

407 Adjunct faculty

255 Graduate teaching assistants

869 Staff

Our environment

3 Campuses

4,275 Desktop computers

1,124 Laptop computers

992 Tablet computers

539 Printers

433 Virtual servers

93 Physical servers

1,530 Single-line phones

952 Multi-line phones

139 VoIP phones

205 Fax lines

1,151 Infrastructure phone lines to support building facilities

222 Projectors

41 Displays

6 Interactive Flat Panels

Note: Data estimated using best information available at time of publication. TWU Fact Book (https://www.twu.edu/media/documents/irdm/FactBook-Enrollment.pdf) and TWU Campus Stats Report (https://servicecenter.twu.edu/TDClient/KB/ArticleDet?ID=33211)

Technology Dashboard

FY16 to FY17 Significant Increases

285% increase in consolidated searches in Service Center

17% increase in technology service tickets

780% increase in users of Service Center

29% increase in number of peak users on Google Drive

Produced by Heather Davis, Manager of IT Training & Development, TWU Technology

Narrative contributions by Mai Nguyen, Tiffany Peart, and Corin Walker

Photography contributions by Vannessa Kantaphone, Mai Nguyen, and Tiffany Peart and from twu.photoshelter.com