An introduction to journey mapping.
When and How to Create Journey Maps
Additional information on when to use journey maps in user research.
Connect the Dots: Turning Observations into Insights
The difference between observations and insights and why that distinction is important.
A nice overview of synthesis.
5 Ways to Know if You Have an Insight or an Observation
Clickbaity title aside, this is a quick read with some nice guidelines.
What it says on the package.
How exactly do you find insights from qualitative research?
Another introduction. Lots of nice visuals for folks who digest information better with a visual aid.
An overview of methods to plan, conduct, and maintain qualitative data analysis
How to write HMW questions
Another take on HMW.
Usability Testing 101 by NNg
A good introduction to usability testing. NNg is a wonderful resource for all things UX.
A Comprehensive Guide to Usability Testing
Another guide!
Usability Testing 101 by Hotjar
Yet another guide. I especially like their “What Usability Testing is not” and “Usability vs User Testing” sections.
Usability Testing: The Complete Guide
You guessed it, another guide.
Talking with Participants During a Usability Test
Good approaches to interrupting or answering users while usability testing or interviewing.
Remote Moderated Usability Testing: How to Do Them
Tips for how to conduct remote sessions.
8 Tips For Writing a Usability Test Script
What is says on the package, a quick, easy read.
Writing a Usability Test Script
This has good tips on how to structure the test, write and order tasks, etc…
Task Scenarios for Usability Testing
An example of how you might structure a qualitative research findings report. There are also tips on conducting your own research starting on page 29.
Just Enough Research, Erika Hall
A comprehensive but quick read. Great material for new or seasoned researchers.
Research methods in anthropology
Very comprehensive overview and basic how-to for human subjects research methods
A common textbook for the field of HCI, includes methods and philosophy
Research design: qualitative, quantitative, and mixed methods approaches
My favorite book on how to design research itself for HCI/anthro/STS studies
More recent methods and developments in HCI research
The Coding Manual for Qualitative Researchers
Textbook from Saldana 2009.