Trison Post-Installation Support

• For support issues you'd like to report via email please contact support.us@trisonworld.com. A support ticket will be open and a team member will reach out to help resolve.

  • Keep in mind that a new support ticket is created any time this email address is CC'ed. Please reference existing case numbers in the subject line of your email (ex. "Case C00001").

• If you'd like to report a support issue over the phone, please call 888-260-7291 and choose option 2. One of our support members on staff or our Trison call center will field your call and create a new ticket for your issue.

In order to help us quickly identify and troubleshoot the issue please have the following when reaching out for a support ticket:

• Contact info:

  • Your Name

  • Location Name

  • Address

  • Best contact method (phone or email)

    • Please be aware - If your contact info is not in our system and you do not note which client/location you are emailing from there may be a delayed reply.

• Detailed description of the issue

• Photo of the issue

• When the issue occured

• If there was any other work from other vendors happening on site that may have contributed to the issue