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General Questions
General Questions
1. What is Triply, and how does it help travel agencies?
1. What is Triply, and how does it help travel agencies?
Triply is a travel-tech and fintech platform designed to streamline operations for travel agencies. It provides tools for managing bookings, payments, and supplier transactions, helping agencies scale, optimize efficiency, and increase profitability.
2. Is Triply available worldwide, or is it limited to specific regions?
2. Is Triply available worldwide, or is it limited to specific regions?
Triply is primarily focused on Africa but supports international payments, ticketing, and supplier payouts across 140+ countries.
3. How does Triply differentiate itself from other travel management platforms?
3. How does Triply differentiate itself from other travel management platforms?
Unlike traditional platforms, Triply combines travel booking, payments, virtual bank accounts, forex conversions, and supplier payouts in one place. It also helps non-IATA agents issue flight tickets and offers AI-powered CRM tools.
4. Who can use Triply? Do I need to be an IATA-accredited agent?
4. Who can use Triply? Do I need to be an IATA-accredited agent?
No, you do not need to be IATA-accredited. Triply supports both IATA and non-IATA travel agencies by providing direct access to NDC and GDS flight ticketing.
5. Is there a fee to join or use Triply’s platform?
5. Is there a fee to join or use Triply’s platform?
Triply offers invite-only access. Pricing structures may vary based on transaction fees, booking commissions, or premium features.
6. How do I sign up for Triply, and what’s the onboarding process like?
6. How do I sign up for Triply, and what’s the onboarding process like?
Agencies can request access by filling out a form on Triply’s website. The onboarding process includes verification, a demo, and account setup.
7. Is Triply an aggregator or a travel agency?
7. Is Triply an aggregator or a travel agency?
Triply is a B2B marketplace and fintech platform for travel agencies, not a direct competitor. It provides agencies with booking, payment, and financial tools.
8. Can Triply be integrated with my existing booking systems?
8. Can Triply be integrated with my existing booking systems?
Currently, Triply operates as an all-in-one platform, but API integrations may be available in the future.
Payment and Financial Services
Payment and Financial Services
9. How does Triply help with international payments and collections?
9. How does Triply help with international payments and collections?
Triply provides agencies with virtual USD, GBP, and EUR bank accounts, allowing them to collect payments from clients globally without high transaction fees.
10. What are the fees for collecting payments through Triply?
10. What are the fees for collecting payments through Triply?
Charges range from 1% to 3.5% depending on the region for both local and international payments.
11. How long does it take to receive funds collected through Triply?
11. How long does it take to receive funds collected through Triply?
Funds are received instantly into your wallet and are ready for transaction.
12. Does Triply provide virtual bank accounts for agencies?
12. Does Triply provide virtual bank accounts for agencies?
Yes, agencies can get virtual USD, GBP, and EUR accounts to receive and manage client payments.
13. How do the virtual USD, GBP, and EUR bank accounts work?
13. How do the virtual USD, GBP, and EUR bank accounts work?
Agencies receive a unique bank account in their name, allowing them to collect payments like a local business in those currencies.
14. What are the benefits of using Triply’s multi-currency virtual cards?
14. What are the benefits of using Triply’s multi-currency virtual cards?
Virtual cards help agencies manage business expenses, supplier payments, and transactions in different currencies without excessive conversion fees.
15. Can I use Triply’s payment system for supplier payouts?
15. Can I use Triply’s payment system for supplier payouts?
Yes, you can pay suppliers in 140+ countries instantly through Triply’s payout system.
16. How fast are payouts to vendors in different countries?
16. How fast are payouts to vendors in different countries?
Most payouts are processed instantly or within 24-48 hours, depending on the destination.
17. Are there any hidden costs or foreign exchange fees?
17. Are there any hidden costs or foreign exchange fees?
Triply provides competitive forex rates with full transparency on transaction fees.
18. How does Triply’s forex conversion work, and how competitive are the rates?
18. How does Triply’s forex conversion work, and how competitive are the rates?
Triply allows real-time forex conversions at market rates, avoiding high fees charged by banks.
19. Is there a limit on how much I can receive or pay through Triply?
19. Is there a limit on how much I can receive or pay through Triply?
Transaction limits vary based on account verification and regulatory requirements.
Flight Ticketing & Travel Services
Flight Ticketing & Travel Services
20. How does Triply help non-IATA travel agencies issue flight tickets?
20. How does Triply help non-IATA travel agencies issue flight tickets?
Triply gives non-IATA agencies access to NDC and GDS ticketing, allowing them to issue flight tickets directly without needing an airline accreditation.
21. What’s the difference between NDC and GDS flight ticketing?
21. What’s the difference between NDC and GDS flight ticketing?
NDC (New Distribution Capability): Allows direct access to airline inventory, often with better fares and ancillaries.
GDS (Global Distribution System): Provides access to multiple airline inventories via a centralized system.
22. Does Triply offer access to exclusive airline fares?
22. Does Triply offer access to exclusive airline fares?
Yes, Triply negotiates special fares and commissions for travel agencies.
23. Can I use Triply to book hotels, transfers, and activities?
23. Can I use Triply to book hotels, transfers, and activities?
Yes, Triply provides booking options for flights, hotels, transfers, and activities at competitive rates.
24. Can I manage group travel bookings through Triply?
24. Can I manage group travel bookings through Triply?
Yes, Triply allows agents to book and manage group travel, including bulk ticketing.
25. Does Triply support installment payment plans for travelers?
25. Does Triply support installment payment plans for travelers?
Yes, agencies can offer installment plans and send automated reminders for upcoming payments.
26. How does Triply’s AI help manage airline, hotel, and DMC contacts?
26. How does Triply’s AI help manage airline, hotel, and DMC contacts?
Triply’s AI consolidates supplier contacts, making it easier for agencies to manage partnerships.
27. Are there any service fees for booking through Triply?
27. Are there any service fees for booking through Triply?
Transaction fees apply but are lower than standard travel booking platforms.
28. What happens if a client cancels a booking? How does Triply handle refunds?
28. What happens if a client cancels a booking? How does Triply handle refunds?
Refund policies depend on airline, hotel, and service provider terms. Triply helps process refunds efficiently.
Quotations, Invoices & CRM Tools
Quotations, Invoices & CRM Tools
29. How can I create and send quotations to my clients?
29. How can I create and send quotations to my clients?
Triply provides an easy-to-use quotation tool that allows agents to generate and send professional proposals within minutes.
30. Does Triply offer itinerary-building tools?
30. Does Triply offer itinerary-building tools?
Yes, agencies can create and share visually appealing itineraries for clients.
31. Can I track client inquiries and manage communications in Triply?
31. Can I track client inquiries and manage communications in Triply?
Yes, Triply centralizes client inquiries, making it easier to manage leads.
32. How does Triply’s CRM help with customer management?
32. How does Triply’s CRM help with customer management?
It tracks leads, bookings, payments, and customer interactions in one platform.
33. Can I send automated reminders for installment payments?
33. Can I send automated reminders for installment payments?
Yes, Triply allows agencies to schedule and send automated payment reminders.
34. Can I customize invoices with my agency branding?
34. Can I customize invoices with my agency branding?
Yes, invoices can be branded with your agency’s logo and details.
35. Is there an option to generate reports on agency performance?
35. Is there an option to generate reports on agency performance?
Yes, Triply offers analytics and performance tracking for agencies.
Security & Compliance
Security & Compliance
36. Is Triply compliant with international payment regulations?
36. Is Triply compliant with international payment regulations?
Yes, Triply complies with financial regulations to ensure safe transactions.
37. How secure are my funds when using Triply’s financial services?
37. How secure are my funds when using Triply’s financial services?
Funds are stored in secure, regulated accounts, ensuring protection against fraud.
38. What measures does Triply have in place to prevent fraud?
38. What measures does Triply have in place to prevent fraud?
Triply uses encryption, two-factor authentication, and fraud detection tools.
39. Does Triply provide customer support for technical issues?
39. Does Triply provide customer support for technical issues?
Yes, customer support is available via email and phone for assistance.
40. Is there a support team available 24/7 for urgent issues?
40. Is there a support team available 24/7 for urgent issues?
Support hours may vary, but Triply offers assistance for critical issues.
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