Yes - student workers will be able to print. please submit a request to itsupport@trinity.edu with the student name, student id number and email.

Fax capability is currently being activated for departments that request a fax line. Please use this form to request conversion of your existing fax line number to the new fax system: https://forms.gle/r95SENTWr1KoHgrWA  

Please send a request to itsupport@trinity.edu and a member of our team will come pick it up; you can also drop it off at the DOCUmation Managed Print Services office in Coates Library room 100B.

Each department is responsible for ordering and ensuring that the machine in their area is stocked with paper. Paper can be ordered through Facilities following the instructions below.

The resources page has instructions on how to use your multifunction printer, authenticate with the device, and fully setup either your Mac or PC computer with the printer. Additional training opportunities are listed on the website resources and home pages. 

The Tiger Print portal is where all specialty printing requests should be submitted. You can also email directly to docuprint@mation.com. While Trinity will no longer have a brick-and-mortar print center on the Library's 1st floor Elizabeth Huth Coates Library100B, we have a dedicated team to help you with Managed Print Services including Specialty Printing. 

Faculty, staff, and student workers. Students as a whole will not be impacted by this project.  There will be no gap in service during this transition from Ricoh and Knight to DOCUmation. Please continue using your existing printers/copiers and specialty printing services until implementation is complete later this Fall. 

Budget managers will also be impacted because they will no longer need to reconcile monthly billing. Part of the new printing solution means that departments/offices will no longer be charged for basic copying and office printing. The University will manage those expenses. Specialty printing will still be paid for by the departments/offices. 

The paying for copying cutoff is June 2023 and departments should not be charged for impressions of basic copying and office printing following then; however, departments will work with the budget office 1:1 to determine how to modify their budgets once the new system is online.

If you believe you need to purchase a printer, you will follow the same process of reaching out to ITS (ITSupport@trinity.edu), the CIO will review the rationale and discuss the need with the requester to determine whether the printer will be purchased. 

As of September 6, 2023, the University selected DOCUmation as its full-service print vendor for both Managed Services and Specialty Printing.  

DOCUmation is a family-owned technology solutions company, headquartered in San Antonio, that provides IT, print, and software-managed services. This decision comes after a formal RFP review process where 4 vendors were evaluated for Managed Services Printing and another 6 for Specialty Printing. The team prioritized the features and requirements that mattered most to our community. These were: Ease of Use, Convenience, Security, Availability, and Capability.  

Summary of the new solution 

• One vendor for all printing needs.   

• Hybrid Specialty Printing. Trinity will no longer have a brick-and-mortar print shop and specialty print jobs will be fulfilled locally through DOCUmation. However, we will continue to have dedicated, on-site support to assist with printer issues, training, and maintenance.

• Departments/Offices will no longer be charged for standard office printing. 

• Specialty printing jobs will now be delivered to your office/department location and requests submitted through a web portal.   

• Improved security. Print from anywhere and on demand by using their employee Tiger Card “Follow Me Printing”.  

• Personalized training on how to fully use the equipment.  

• Internship availability for students in the areas of marketing, sales, and accounting.  

• Standardized campus fleet 

• Faster printing. You will be able to print 40 pages per minute as opposed to 28 pages per minute.    

When and how this may impact you 

• Keep your Desktop Printer: Until it quits working OR runs out of supplies.

• Walk-through: DOCUmation will be on campus in mid-October to do another walk-through of office spaces, talk with faculty and staff about the ideal placement of equipment, and begin developing an implementation timeline for both the managed services and specialty printing.  

• The plan is for the Ricoh Print Shop to remain business as usual through the Fall semester. DOCUmation will fully take over specialty printing in January 2024 with the Tiger Print specialty printing portal available December 1.  

Trinity employees work from various locations and need printing, copying, and faxing capabilities wherever they are on campus. In addition to providing increased flexibility for faculty, staff, and student workers, the primary drivers are to: 

• Enhance printing security  

• Reduce printing costs 

• Reduce service provider expenses 

• Reduce maintenance burden on staff 

• Streamlined printer setup 

• Enable the ability to securely print from any machine on campus rather than being restricted to a single machine (Follow Me Printing) 

• Lessen the number of steps needed to set up or access printing, copying, or faxing resources 

• Address specialty printing needs (binding, posters, banners, etc) 

Please reach out to pep@trinity.edu and a member of the core team will respond to your outreach. 

There is also a group of change champions who serve as a feedback loop to the project team. This enables the team to stay informed and be sensitive to concerns as they make recommendations.

You may also reach out to any of the change liaisons. They are:

• Linda Ramos

• Art De Los Santos

• Chad Spigel

• Abby Suneson

• Katie Ramirez

You can also submit your input through this form. 

You can keep your functioning desktop printer. You can retain this until it quits functioning OR runs out of supplies. If you believe an exception should be made and you need to continue having a desktop printer, please For these requests, please complete this short form and the team will respond within three business days. 

Please continue with business as usual until your printer stops working or runs out of supplies. At that time, please notify ITSupport@trinity.edu where a solution can be evaluated. 

Please continue with business as usual until DOCUmation swaps out equipment. If you need to purchase a new or replacement printer/copier, please review the following temporary moratorium details that were shared with Trinity staff and faculty budget and office managers in January 2023. 

To be good stewards of University dollars, effective January 9, 2023 there will be a hold on the purchasing of new desktop and network printers and multifunction copiers.  

This hold will be in effect beginning January 9, 2023 through the duration of the project. 

During this purchasing hold, ITS has agreed to the following: 

• Review requests for new equipment on a case-by-case basis. If new equipment is approved, ITS will facilitate purchasing. 

• Facilitate the replacement of broken equipment.  

• For these requests, please complete this short form and the team will respond within three business days.