A - Z Support Guide

A-Z Support Guide 

• Actions on Search Results 

• Adding an Item to another Case (Item belonging to multiple Cases) 

• Adding Cases 

• Adding Items 

• Adding Persons 

• Advanced Auto Disposition 

• Advanced Report Options 

• Allowed Media File Extensions 

• Announcements 

• API Add Existing Person to Case 

• API - CSV list of all Persons in Org 

• API - Custom Form Data 

• API - Custom Form Data Searching 

• API - Custom Search Cases 

• API - Custom Search - Items 

• API - Custom Search - People 

• API - Edit a Case 

• API Example Cases 

• API Example Chain of Custody 

• API Example Create Case 

• API Example Create Person 

• API Example People 

• API Example SeqUpdateOrgIDX 

• API Example User Admin 

• API Export Search Results 

• API Find Existing Person 

• API Get Case Items 

• API - Item Edit 

• API - Media Sub Folder Search 

• API Merge People 

• API Overview

• API - Person Address Add 

• API - Person Typeahead Search 

• API Post Item 

• API - Reporting 

• API - Saved Searches 

• API Transaction Searches 

• API Update Existing Person 

• API - User Typeahead Search 

• Authenticating / Forgot Password? / Password RESET

• Auto Disposition 

• Background Check Process 

• Before Logging in for the First Time 

• Case \ Basic Info Tab 

• Case \ History Tab 

• Case \ Items Tab 

• Case \ Items Tab \ Actions Box 

• Case \ Items Tab \ Export 

• Case \ Items Tab \ Menu Customization Box 

• Case \ Items Tab \ Reports Box 

• Case \ Media Tab 

• Case \ Notes Tab 

• Case \ Persons Tab 

• Case Level Permissions 

• Case Numbering Formatting 

• Case Offense Types 

• Cases found from a Search 

• Central Square (Gwinnett PD Georgia) 

• Central Square (Gwinnett PD Georgia) Testing 

• Central Square (Larimer County Colorado) 

• Changing a Person Type for a Case 

• Changing an Item's Primary Case 

• Checking an Item In 

• Checking an Item Out 

• Checking Items Out to Another Office 

• Checkout Reasons 

• Clear Cache & Hard Reload 

• Collapsing the Nav Menu 

• Commonly Asked Questions 

• Containers 

• Creating a Currency Total Widget over a Date Range 

• Creating a Manual Inventory Report from an Item Search 

• Creating a Shortcut on your Desktop 

• Creating Widgets 

• Custody Reasons 

• Custom Help Site 

• Dashboard and Navigation (Nav) Menu 

• Data Export from Safe 

• Data Import Services and Requirements 

• De-Activating Users and Re-assigning Cases 

• Default Date Time Format 

• Deleting Saved Searches

• Disposal Methods 

• Disposing of an Item 

• Divisions and Units 

• Duplicating Items 

• Edit OrgID or ItemID Numbers 

• Editing Case 

• Editing / Adding Person(s) 

• Editing an Item 

• Editing an Item and Manage Cases 

• Email Notifications Control 

• Employee Name Change (Marriage) 

• End-User License Agreement (EULA) 

• Error - No Licenses Available 

• Evidence.com Integration 

• Evidence.com Integration Information 

• Expected Return Date Notifications 

• Exporting information to a .csv file after doing a Search 

• Expunging People From Cases 

• Field Settings 

• Fix to Sig Web Certificate Issue 

• Fluid Data Import / Export and Time Conversion Issues 

• GDPR Statement 

• Global Search 

• Google Authenticator 

• Hardware Manuals & more - Zebra & Socket handheld scanners & Zebra Printers 

• Hardware Options List 

• HECVAT Lite Document 

• How to Contact the Tracker Products Support Team 

• How to Pinpoint Locations on Google Maps from SAFE Cases 

• Import Templates 

• Intelligent Labeling 

• Introduction, Submitting a Support Ticket, and General Information 

• IP Whitelisting 

• Item \ Cases Tab 

• Item \ Chain of Custody Tab 

• Item \ History Tab 

• Item \ Media Tab 

• Item \ Notes Tab 

• Item \ Scan History Tab 

• Item \ Tasks Tab 

• Item Add with Checkouts 

• Item Belongs To Shows All People 

• Item Categories 

• Items Found from a Search - All Items 

• Items Found from a Search - Individual Items 

• Item Splitting / Balancing 

• Logging Into SAFE

• Logging Out of the Software (Shared Archive For Evidence) 

• Logging Out of SAFE 

• Mass Update Custom Data 

• Mass Update on Multiple Items 

• Mass Update User Settings 

• Media Categories 

• Media Mass Downloads 

• Media Storage Folders 

• Merge Two Persons 

• Moving an Item 

• Next Org Item ID 

• Notes Categories 

• Not Getting SAFE Emails (Email Block)? 

• On-Premise File Servers 

• On-Premise Installation Specs 

• People Found from a Search 

• Person Formatting 

• Person Types 

• Previous System Updates 

• Removing an Item From a Case 

• Required Case Forms 

• Required Item Forms 

• Required Person Forms 

• RFID v/s Barcoding (or both) 

• RMS Integrations 

• Running a Report and Printing an Item Label 

• SAFE Mobile App - Adding a Case 

• SAFE Mobile App - Adding an Item 

• SAFE Mobile App - Adding a Person 

• SAFE Mobile App - Barcode Scanner 

• SAFE Mobile App - Downloading and Logging Into 

• SAFE Mobile App - Inventory Reports 

• SAFE Mobile App - Logging Out 

• SAFE Mobile App - Media 

• SAFE Mobile App - Performing Transactions 

• SAFE Mobile App - Random Audits 

• SAFE Mobile App - Searching 

• SAFE Mobile App - Settings 

• SAFE Mobile App - Switching Offices 

• SAFE Mobile App - System Updates 

• SAFE Mobile App - Tasks 

• SAFE Mobile App - Version 100, Released on 1/7/2022 

• SAFE Mobile App - Version 101, Released on 3/11/22 

• SAFE Mobile App - Version 102, Released on 5/11/22 

• SAFE Mobile App - Version 105, Released on 05/25/2023 

• SAFE Mobile App - V8, Released on 10/24/2025 

• SAFE Mobile App - Version 136, Released on December 09, 2025 

• SAFE Mobile App - Version 137, Released on January 09, 2026 

• SAFE Mobile App - Version 138, Released on February 17, 2026 

• SAFE Quick Start Guide 

• Safe Security Whitepaper

• SAML Settings 

• Scanning 

• Scanning and Moving Containers 

• Scanning Items from Another Office or Organization 

• Searching for a Case 

• Searching for and Mass Updating Notes 

• Searching for Check-Ins 

• Searching for Check Outs 

• Searching for Custom Data Form and Creating Widget 

• Searching for Disposals 

• Searching for Exported Searches 

• Searching for Items 

• Searching for Media 

• Searching for Moves 

• Searching for People 

• Searching for Tasks 

• Searching for Transfers 

• Settings - Google Authenticator 

• Settings \ License Allocations 

• Settings \ Offices 

• Settings / Organization / Org Settings 

• Settings \ Permission Groups 

• Settings \ Permission Groups \ Location Based Permissions 

• Settings \ Permission Groups \ Office Based Permissions 

• Settings \ Sessions 

• Settings \ User Admin 

• Settings \ User Groups 

• Settings \ Workflows 

• Shared Media Settings 

• Sharing Items Between Organizations 

• Signature Devices 

• Splitting Items

• Switching Offices 

• Tasks 

• Task Escalation and User Supervisors Control 

• Task Types, Sub Types, and Settings 

• Technical Overview of Login Email Warning 

• Time Out Settings 

• Tools \ Custom Data (Forms) 

• Tools \ Data Export 

• Tools \ Data Import 

• Tools \ Data Import \ Importing Data 

• Tools \ Inventory Reports 

• Tools \ Random Audits 

• Tools \ Report Builder \ Cloning a Form, Label, or Report 

• Tools \ Report Builder \ Creating Labels 

• Tools \ Report Builder \ Creating Reports 

• Tools \ Report Builder \ Cut off overflow text in Report Writer 

• Tools \ Storage Locations \ Adding, Editing, Creating, Moving, and Printing Labels for Storage Locations 

• Tools \ Storage Locations \ Sorting Imported Storage Locations 

• Tools \ Tags 

• Topaz Signature Pad (supported Model: T-S460-HSB-R) 

• Tracker Products VPAT 

• Training Webinars

• Transferring Items 

• Translation 

• Undisposed an Item 

• Update Installer 

• Updating Data (Singular v/s Mass Update) 

• User Lockout 

• User Settings and Multi-Factor Authentication 

• User Title/Rank 

• Verification Settings 

• Version 91 Hotfix, Released on 2/12/2021 

• Version 92 Hotfix, Released on 3/11/2021 

• Version 92 Hotfix, Released on 3/19/2021 

• Version 92, Released on 2/17/2021 

• Version 93 Hotfix, Released on 4/20/21 

• Version 93 Hotfix, Released on 5/26/21 

• Version 93, Released on 4/16/2021 

• Version 95 & 97 Hotfix, Released on 8/3/21 

• Version 95 & 97, Released on 8/2/21 

• Version 97 Hotfix, Released on 8/4/2021 

• Version 97 Hotfix, Released on 8/5/2021 

• Version 97 Hotfix, Released on 8/9/2021 

• Version 97 Hotfix, Released on 8/19/2021 

• Version 97 Hotfix, Released on 8/27/2021 

• Version 98, Released on 9/9/2021 

• Version 99 Hot Fixes 

• Version 99, Released on 10/1/2021 

• Version 100 - Released on January 18, 2022 

• Version 101 - Released on February 21, 2022 

• Version 102 - Released on April 26, 2022 

• Version 103 - Released on Sunday, July 24, 2022 

• Version 104 - Released on Thursday, November 17, 2022 

• Version 104B - Released on Thursday, March 16, 2023 

• Version 105 - Released on Thursday, May 25, 2023 

• Version 106 - Released on Sunday, August 6, 2023 

• Version 107 - Released on Friday, August 18, 2023  

• Version 108 - Released on Monday, November 20, 2023 

• Version 109 - Released on Monday, December 04, 2023 

• Version 110 - Released on Wednesday, January 17, 2024 

• Version 111 - Released on Wednesday, February 07, 2024 

• Version 112 - Released on Sunday, May 05, 2024 

• Version 113 - Released on Thursday, May 23, 2024 

• Version 114 - Released June/July 2024 

• Version 115 - Released July 30, 2024 

• Version 116 - Released August 20, 2024 

• Version 117 - Released September 6, 2024 

• Version 118 - Released September 30, 2024 

• Version 119 - Released October 28, 2024 

• Version 120 - Released November 18, 2024 

• Version 121 - Released December 16, 2024 

• Version 122 - Released January 13, 2025 

• Version 123 - Released February 10, 2025 

• Version 124 - Released March 10, 2025 

• Version 125 - Released April 08, 2025 

• Version 126 - Released May 11, 2025 

• Version 127 - Released May 24, 2025 

• Version 128 - Released July 3, 2025 

• Version 129 - Released August 12, 2025 

• Version 130 - Released August 27, 2025 

• Version 131 - Released September 9, 2025 

• Version 132 - Released September 23, 2025 

• Version 133 - Released October 16, 2025 

• Version 134 - Released November 04, 2025 

• Version 135 - Released November 17, 2025 

• Version 136 - Released December 02, 2025 

• Version 137 - Released January 11, 2026 

• Version 138 - Released February 5, 2026 

• Version 139 - Released February 17, 2026 

• Version 140 - Released March 3, 2026 

• Version 141 - Released March 17, 2026 

• Version 142 - Released March 31, 2026 

• Version 143 - Released April 17, 2026 

• VIDEO - Advanced Searching 

• Viewing Recent Cases 

• Visibility of Items Checked Out or Moved to Other Offices 

• Widget value is incorrect but resulting value is correct 

• Zebra Printers Unable to Print After Installing Windows Update