Ngā ratonga: Our Services

Learning and Access Facilitators provide advice and guidance on:

• Accessibility advocacy

• Time Management

• Academic writing skills

• IT support and upskilling, Microsoft Office, Google, Apple, Moodle, Turnitin, Grammarly, wi-fi, internet etc.

• Assignments of all types

• Basic researching skills (See also  Knowledge, Information and Digital Facilitators)

• Maths and numeracy

• Revision and study skills

How to access our services:

1) Book a 30-minute face-to-face or virtual meeting with a team member, the help desk or this booking form

2) Meet a team member at a 15 minute face-to-face drop-in on campus*

*no appointment needed (Poike, Windermere 10am - 2pm)

Ākonga Navigators provide advice and guidance on:

• Alternative transport options to get to campus like commuter buses in Tauranga and Rotorua, or free regional bus services

• Accessing internal and external support services

• Hardship

• Accessing accommodation

• Kai@campus: free food support

How to access our services:

Services operate at certain times between 8:00am - 4:00pm, weekdays

Book a face-to-face or virtual meeting with a team member by contacting them directly.

Ākonga Kaikōkiri provide advice and guidance on:

• Pastoral care and support for personal and social needs

• Mentoring and advocacy

• Advice and guidance on tikanga and te reo Māori

• Financial support and scholarships; particularly MPTT

• Wānanga and events

How to access our services:

Services operate at certain times between 8:00am - 4:00pm, weekdays

Book a face-to-face or virtual meeting with a team member through the online booking form.

Any of our kaimahi are able to support you if you're studying on a regional campus (Taupō, Tokoroa, Whakatāne). See the Meet the Team page to book in with a member of our team.

Any of our kaimahi are able to support you if you're studying online or by distance learning. See the Meet the Team page to book in with a member of our team.

This service is available between 8:30am to 4:00pm, weekdays

If you are enrolled in certain programmes you may be required to complete online tests at the beginning and end of your study year or semester. To do this your kaiāko will provide you with login codes and you will need to access the Literacy and Numeracy for Adults Assessment Tool online to complete two tests, one for literacy and one for numeracy. Depending on the results of those tests, you might be asked to repeat those tests at the end of your programme. Your kaiāko will advise you on this process. These tests are a requirement of the Tertiary Education Council, the governing body for all tertiary studies nationwide, and will not affect your grades in any way.

This is a 24/7 online service that we provide free for all of our students. Log in with your Toi Ohomai single-sign-in and you will be able to access a wealth of online learning opportunities including thousands of hours of top-quality training available to you 24/7 and free of charge. Access LinkedIn Learning here or through the Toi Ohomai Hub.

For more information about LinkedIn Learning watch this video.

Cogniti is a generative AI application, or chatbot, to assist you in preparing and reviewing your draft essays or reports. You interact with Cogniti agents in a conversational way that is very similar to other public or free chatbots you may have used, but our chatbot has been customized to the specific needs of our ākonga. 

This chatbot is trained to be a helpful assistant for you in how to write reports and essays, but is not able to write for you.

Cogniti is a private service, hosted for Toi Ohomai. Your data will never be used to train AI models.

You can learn more about Cogniti.ai here.