Why is TIS closed? Albania has declared that all schools, public and private, should close to prevent the spread of the novel coronavirus COVID-19. TIS is closed in compliance with the ministry of education.

When will school open again? The best information we have now is that schools in Albania will reopen on March 23. However, this might change as the country assesses their response to COVID-19.

What do we do if we have questions or concerns? In most cases, questions are answered as you reach out to your child's teachers. However, if you have a general question or concern, feel free to reach out to our hotline 24/7 by phone or Whatsapp at +355 69 707 7939.

How can our children be safe online? Our primary goal at TIS is student safety. As we are closed for physical attendance at school, we want to ensure that your children are safe online. By using a platform such as Zoom, classes can be joined by more than one person. In other words, they are observable and interruptible, unlike standard person to person messaging apps (Whatsapp, Skype, texting, etc.) This adds a level of safety for all involved. Additionally, it is best if your child joins live streaming classes from a common room in your home (not their bedroom).

Can we get materials at school? Yes, parents are welcome to come by school to pick up materials. Unfortunately, students are not able to have access to the campus until school resumes.

Are we counted absent these days? Students are expected to be engaged in our virtual school environment during regular school days. Teachers actively take attendance, and that data will be used to determine if a child is present or absent during a virtual school day.

Q: I cannot open zoom even I clicked the teacher's invitation link

A: Make sure you download and install the application first from https://zoom.us/download webpage.

Then click the teacher’s invitation link or Enter the Teacher ID number by clicking Join Meeting.

Q: My computer does not open the link provided from the teacher. It says “Page cannot be found”

A: This happens when you don’t have internet in your laptop, once you make sure you have internet connection, and wifi is turned on you can click the invitation link. Also make sure that your computer time is up to date.

Q: I cannot see the video or hear the audio once I have joined a meeting in Zoom.

A: This happens either because you have muted one of them or because you have joined a meeting without audio. Might happen that you have multiple choices in audio and video sources. This can be selected in Zoom settings. Make sure you click test after you have selected the proper settings. There are settings such as automatically mute yourself when others are speaking, this can be turned off in audio settings of zoom. It is possible that your computer does not have mic or camera, or drivers are corrupted, in these cases please plug an external source like headphones or web camera.

Q: When I want to show a writing to the camera it shows backwards.

A: These can easily be fixed in Video Settings on Zoom by un-checking “Mirror my Video”

Q: When I click the shared link I can open from my Laptop but my tablet does not. It says page cannot be found.

A: There might be different reason why it happens, for sure something is going on with the tablet.The most recommended procedure is to enter the Teacher ID manually by opening the Zoom program ,click Join Meeting and enter ID. Typicall Zoom ID looks like this https://zoom.us/j/3333333333

So the ID are the last Digitis: 3333333333