Your Empower access queries answered!

This generally happens when there is a Proxy enabled in the browser. To check if this is a proxy issue:

• Open Chrome
• Go to settings (Accessed via the 3 dots on the top right corner)
• Search for proxy. Click on the option that comes up.
• In the Connections tab, click on LAN.
• Click on the check box for Automatically select Settings.
• Try logging in to Empower again

Yes. You can access Empower via VPN ( Virtual Proxy Network ) outside office. To enable VPN, please follow the steps below:

(We know its a bit of a task, but this is a one time effort)

Whitelisting your email address:

• Login to Timescape
• Click on the Create New Service Request tab on the homepage
• Login with your official @timesinternet.in login and password
• In the Service Request menu, Select the Internet/Email Request. Create a New Request
• In the subsequent page, in the category dropdown, select Internet.
• In the comment box type: Request for VPN access and whitelisting of official timesinternet.in
• Submit

After your ticket is completed. You will need to install Forticlient ( VPN software). Please ask your local IT support to configure it for you. Or if you are DIY person, use this guide.

Your Empower account is made after the creation of your official SAP id. This, at times, may take up to 2 weeks. An email is triggered with the login id and password to your official timesinternet.in as soon as your credentials are uploaded to the database.