PRIVACY POLICY

This & That Med. Supply’s mission is for everyone to have swift and affordable quality medical supplies regardless of geography.

This Privacy Policy describes how we collect, use, disclose, and otherwise process personal information we obtain in connection with the services we provide, including through our website and mobile applications (collectively, “Site”) that link to this Privacy Policy.

The Privacy Policy is part of our Terms of Service. When you use our services and this Site, you accept and agree to both the Terms of Service and the Privacy Policy. If you do not agree to be bound by the Privacy Policy, you should stop using the Services and this Site immediately or cease to provide the Services, as applicable. By accessing and using our platform or providing the Services, as applicable, you affirm that you have read the Terms of Service and the Privacy Policy and that you understand, agree to, and acknowledge all the terms contained in both of them.

Please note that some of the services we provide are governed by the Health Insurance Portability and Accountability Act (“HIPAA”). When we provide services covered by HIPAA, you will receive a separate HIPAA privacy notice (“Notice of Privacy Practices”), which will govern the collection, use, and disclosure of your protected health information. To the extent there are inconsistencies between the Notice of Privacy Practices you receive and this Privacy Policy, the Notice of Privacy Practices will govern.

Personal Information We Collect

We collect personal information from our program participants, family members, and caregivers, as well as the participants’ care teams, which may consist of physicians, other healthcare professionals, and support personnel. These individuals may provide information about themselves (e.g., patients who sign up to participate) as well as about each other (e.g., physicians who provide information about program participants).

This information may include:

Health and medical information, such as medical insurance details, information about physical and mental health conditions and diagnoses, treatments for medical conditions, genetic information, family medical history, and medications an individual may take, including the dosage, timing, and frequency.
Personal and business contact information and preferences, such as name, email address, mailing address, phone number, and emergency contact information.
Biographical and demographic information, such as date of birth, age, gender, marital status, and information regarding any parents or legal guardians.
Audio and video feed, when you engage in This & That Med Supply’s telemedicine services. We may record your audio and video conversations for quality and training purposes, and to advance and optimize the telemedicine program.
Transaction information, such as information about payments to and from you and other details of products or services you have purchased from us.
Feedback or correspondence, such as information you provide when you contact us with questions, feedback, or otherwise correspond with us online.
Other information you provide to us, such as in emails, on phone calls, or in other correspondence with This & That Med Supply or its service providers.

We and our service providers may use cookies, browser web storage (also known as locally stored objects, or "LSOs"), web beacons, and similar technologies to automatically collect information about your interaction with our services through your computer or mobile device, including:

Device data, such as your computer or mobile device operating system type and version number, manufacturer and model, device identifier, browser type, screen resolution, IP address, and general location information such as city, state, or geographic area.
Online activity data, such as the website you visited before browsing to our website, and information about your use of and actions on our websites and mobile apps, including pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and length of access, and how you respond to emails we send you.

We may track certain actions you take on the Site, such as the content of searches performed on the Site and information that you enter into the Site (e.g., your name and email address when signing up for an email newsletter, requesting more information about us and our Services, etc.).

Analytics

We may use tools such as Google Analytics, AppsFlyer, and Mixpanel to help analyze how individuals use the Site. Such third parties may use Cookies, APIs, and SDKs in our services to enable them to collect and analyze user and device-related data and information on our behalf.

Google Analytics uses Cookies to collect information such as how often users visit the Site, what pages they visit, and what other sites they used prior to coming to the Site. We use the information we get to improve our Site and Services.
Mixpanel’s ability to use and share information it collects about your visits to the Site is restricted by the Mixpanel Terms of Service and Mixpanel Privacy Policy.
AppsFlyer collects certain types of information, and you can opt-out by visiting its website or emailing privacy@appsflyer.com.

See: Cookie Policy

How We Use Your Personal Information

We use your personal information for the following purposes:

To provide you the services described in the Terms of Service, including to:
- Establish and maintain your account.
- Facilitate your interaction with peers, coaches, healthcare professionals, and others, at your request.
- Provide information about our services through announcements, updates, security alerts, and support and administrative messages.
- Enable the services’ security features, such as two-factor authentication.
- Understand your needs and interests, and personalize your experience with the services and our communications.
- Provide support and maintenance for the services, analyze and improve our services, and develop new products and services.
- Respond to your requests, questions, and feedback.
For research and public health purposes. We may use your personal information for research and public health initiatives, including to prepare for symposia, research publications, conferences, and scientific and educational events.
To comply with law. We use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.
For compliance, fraud prevention, and safety. We may use your personal information and disclose it to law enforcement, government authorities, and private parties as we believe necessary or appropriate to:
- Protect our, your, or others’ rights, privacy, safety, or property.
- Enforce the terms and conditions that govern the services.
- Investigate and deter fraudulent, harmful, unauthorized, unethical, or illegal activity.
With your consent. We may offer you opportunities to opt-in to allow us to collect, use, and share your information for other purposes, and we will do so only if you opt-in.

How We Share Your Personal Information

Affiliates. We may share your personal information with our corporate parent, subsidiaries, and affiliates that are involved in providing the services to you, such as This & That Med Supply.
Service providers. We may share your personal information with third-party companies and individuals that provide services on our behalf (e.g., customer support, hosting, analytics, email delivery, and database management services).
Clinical research organizations, healthcare organizations, researchers, and publishers for research and public health purposes.
Your family members, caregivers, and care team. By participating in our programs, you direct us to share some of your information with them.
Your insurance provider. When you participate in programs sponsored by your insurance provider, you direct us to provide certain information about your use of our services.
Third-party platforms. If you connect your account to a third-party platform, you choose to disclose certain personal information with those platforms.
Professional advisors. We may disclose your personal information to lawyers, bankers, auditors, and insurers where necessary.
For compliance, fraud prevention, and safety.
Business transfers. In the event of a merger, acquisition, or sale of assets, we may transfer your personal information as part of the transaction.
With your consent.

Your Choices

Access or update your information. You may review and update certain personal information in your account profile by logging in or emailing customerservice@thisthatmedsupply.com.
Cookies and browser storage. Most browsers let you remove or reject cookies. Disabling cookies may affect the functionality of the Site.
Do Not Track. We currently do not respond to “Do Not Track” signals.

Security

We maintain organizational, technical, and administrative measures designed to protect your personal information. However, no data transmission over the Internet is 100% secure.

Data Retention

We retain personal information for as long as necessary to:

Provide our services.
Comply with legal obligations.
Resolve disputes.
Enforce agreements.

Data Deletion

You may request deletion of your personal information, but we may be required to retain certain data for legal or operational reasons.

Children

We do not knowingly collect personal information from children under 13 without parental consent. Parents may contact us to review or delete their child’s information.

Job Applicants

If you apply for a job through our Careers page, we collect the information you provide (e.g., resume, contact details) for recruitment purposes.

International Data Transfers

We are based in the United States, and your personal information may be transferred outside your jurisdiction.

Other Sites and Services

We may provide links to third-party websites. We do not control these sites and are not responsible for their privacy practices.

Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you via email, in-app notification, or a notice on our website.

NOTICE OF PRIVACY PRACTICES

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

This & That Med Supply and its associated professional entities (collectively, “This & That Med. Supply”) are committed to protecting your protected health information (“PHI”).

I. Uses and Disclosures of Your Information

We may use or disclose your PHI for:

Treatment (e.g., sharing with your primary care physician).
Payment (e.g., billing your health plan).
Healthcare operations (e.g., quality audits).
As required by law (e.g., court orders).
To your family/caregivers (with your consent).
To business associates (e.g., administrative service providers).
For public health/safety (e.g., disease reporting).

We will not use or disclose your PHI for marketing or sale without your written authorization.

II. Your Rights Regarding Your PHI

You have the right to:

Request restrictions on certain uses/disclosures.
Receive confidential communications.
Inspect and copy your PHI.
Correct/update your PHI.
Receive an accounting of disclosures.
Obtain a paper copy of this Notice.

To exercise these rights, contact: customerservice@thisthatmedsupply.com.

III. Breach Notification

If your PHI is compromised in a security breach, we will notify you as required by law.

IV. Questions or Complaints

If you have concerns about our privacy practices, contact:
This & That Med Supply, LLC

customerservice@thisthatmedsupply.com

You may also file a complaint with the U.S. Department of Health and Human Services.

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