The Essential Guide
Welcome to the Essential Guide of the city! Before you get to the fair and fully throw yourself (not literally) into all the music, theatre and interactive sets, please see below for all the crucial information that should answer any burning questions which may come to mind as you prepare yourself for an experience unlike any other!
Key Information: Location, Dates, Times (Gates and Music)
Ticket and Entry requirements (ID, Citizencards, Re-entry, Teens & Children, Teen Ticket Amnesty)
Alcohol limits, Drugs Policy and Security Searches
Car park passes
Public Car Parks
Family/Meadow/Boomtique Car Parks
Campervans (inc. Family and The Meadow)
Private Hire Coach
Shuttle Bus Service
Taxis & Drop Off
Cycling and Walking
Meadow (accessible) / Quiet
Boomtique (see below)
Boomtique - all accommodation options and locations and arrival info
Heading Home - DO NOT FOLLOW YOUR SAT NAV!!!
Respect your City: Eco Bond, Recycling, take your stuff home!
BOOMTOWN FAIR 2017: ESSENTIAL GUIDE
EVERYTHING YOU NEED TO KNOW BEFORE ENTERING THE CITY!
Matterley Estate, Hampshire, SO21 1HW
Thursday 10th - Sunday 13th August 2017
City Gate Opening Times - Gates are not 24 hours!!
Gates opening times:
Thursday: Midday - 21:30
Friday/Saturday/Sunday: 10:00 - 21:30
NO RE-ENTRY AFTER: 21:30
Car Parks: Open 10:00 - 21:00 (No entry into any car park after 21:00)
Although entry is not 24hrs, attendees can leave at any time. If you leave after 21:30, you will not be readmitted until gates open the next morning.
Thursday: 12:00 - 00:00 (street venues and medium stages only)
Friday: 12:00 - 04:00
Saturday: 12:00 - 04:00
Sunday: 12:00 - 00:00
Ticket and Entry requirements (ID, CitizenCards, Re-entry, Teens & Children)
Names on Tickets:
The name on the ticket must match the name on your ID. Names on tickets can be updated by logging into your TheTicketSellers Account account (https://www.theticketsellers.co.uk/your_account). If you change the name on your ticket after you have downloaded the ticket PDF or passbook file you’ll need to download it again to make sure it shows the updated name.(Please Note: you can only do this a maximum of 3 times)
Our ID checking teams will be working at every gate and operating a Challenge 25 policy. If you have an adult ticket and are unable to prove you are aged 18 or over you will be refused entry to the festival.
Acceptable forms of ID include; photographic driving license, proof of age card with PASS hologram or a passport. Photocopies will not be accepted.
To avoid having to bring valuable documents such as a driving licence or passport to the festival (100s end up in lost property every year) head over to the CitzenCard website for more details on their widely accepted ID cards: https://www.citizencard.com/ . Use the code BOOMTOWN when applying for a £5 discount.
It takes a few weeks for your application to be processed so apply for your card ASAP.
If you need to pop to your car for anything throughout the weekend re-entry is allowed during the times that the gates are operational.
Please note that there is no re-entry with alcohol.
Age Policy / Teens / Children
We are a place for all generations from ages, families, babies, toddlers, teenagers, young uns, wise ones, and all and everyone in between will receive a warm welcome. However, in the interests of public safety we do have rules in place to ensure that everyone is safe guarded.
Teen Tickets (13 - 17)
- All teen ticket holders must be accompanied by a parent/guardian aged 30 or over, who is responsible for them throughout the duration of the festival.
- Teen tickets may only be purchased by the accompanying parent/guardian after purchasing an adult ticket.
- Teen tickets are linked to the parent/guardian's ticket and ticket holders must go to the box office together at any gate (NOT the main ticket exchange) to collect your wristbands.There will be a separate queue for this so look for the signs.
- Unaccompanied teen ticket holders will be refused entry.
- Any unaccompanied teen found on site will be taken to the child and youth welfare centre to await collection by their parent/guardian.
- Please refer to Boomtown's terms & conditions for rules relating to teens at the festival.
Child tickets (12 and under) can be purchased by an adult aged 25 or over. The same adult must be with the child when they collect their wristband and children must be accompanied at all times. Please go to to the Box office next to any of the main ticket exchanges to collect you and your’ child’s wristbands. There will be a separate queue for this so look for the signs.
Teen Ticket Amnesty:
Teens with Adult Tickets Amnesty
If you have purchased an Adult ticket but are under the age of 18 you will be refused entry to the festival and no refund will be offered. Don’t risk it.
If you have already purchased an adult ticket, but are underage, we are offering an amnesty on these tickets from 14th June - 1st July.
- If there is an parent / guardian over 30 who can accompany you throughout the festival your adult ticket can be swapped into their name and they can then purchase a Teen Ticket for you. There are a limited number of Teen Tickets available and these will be allocated on a first-come, first served basis.
- If there is no guardian over 30 available to accompany you then please contact TheTicketSellers for a refund on your ticket.
Please phone TheTicketSellers on 0844 870 0000 or email firstname.lastname@example.org to swap or get a refund for your ticket (minus booking fees)
Alcohol limits, Drugs Policy and Security Searches:
You are welcome to bring a personal amount of alcohol with you to the festival. Please note there are are limits on the amount and types of alcohol permitted.
You may bring up to:
• 16 x 440ml cans of lager/cider/beer or,
• 17 x 250ml cans of premix spirit drinks or,
• 3-litre box of wine or,
• 7 litres of cider/lager/beer in (sealed) plastic bottles or cans.
• No spirits
• No glass or open (unsealed) bottles
• No alcohol permitted on RE-ENTRY
- The possession, use or sale of illegal drugs is strictly prohibited at Boomtown, this includes Nitrous Oxide and all New Psychoactive Substances.
- Amnesty points will be located on the approach to the festival gates for any contraband or illegal items to be disposed of.
- Be aware that search dogs will be in operation at gates at all times.
- Any person found in possession of illegal drugs past the amnesty points, and before reaching the entrance, will be refused entry and evicted from the festival site immediately.
Do not risk it. Do not bring drugs into the city.
- Additional prohibited items include; spray cans and marker pens, knives including locking knives, any kind of weapon, glass, open bottles of any kind of liquid that can be consumed.
- For a full list of prohibited items see section 5: http://www.boomtownfair.co.uk/terms-and-conditions/
Even with all these provisions in place to keep drugs out of the festival, it is unfortunately inevitable that some will manage to get in, and we have been working hard over the past few years to introduce further services within the festival to reduce harm and keep people as safe as we can:
Harm Reduction provisions:
The Loop - We have hired The Loop to offer their groundbreaking MAST (Multi Agency Secure Testing) drug composition testing and counselling service to our festival goers for free.
Trained Drug Counsellors at campsite hubs - For anyone who may have a question about drug safety, want some advice or simply just someone to chat to about anything that might be on your mind, please pay them a visit for judgement free advice and support.
Chill Welfare - the award winning Welfare team are back to offer support and welfare services for anyone who feels they may need it. Please pay them a visit if you are feeling a bit overwhelmed by anything or just need of bit of TLC.
Medical - With two medical centres onsite, one a fully stocked pharmacy and medical facility, we can help with a huge amount of ailments and afflictions. If you or a friend find yourselves in urgent need of medical assistance, please find your nearest steward or Boomtown representative immediately and they will get one of the onsite ambulances to you as soon as possible.
Car park passes
- Car parking passes will be sent out in the post in late July and via ‘signed for’ delivery. Please make sure you have the most convenient address on your TheTicketSellers account for them to be sent to for a signature upon receipt.
- If you need to change the address that it will be posted to please update the address in your TicketSellers account by 5pm on 12th July.
- If you are planning to travel to the festival by car and you haven’t purchased your car park pass yet you can buy it in advance for £25 + booking fee here (https://ww2.theticketsellers.co.uk/boomtown-2017/).
- You must purchase your car park pass by 12th July to ensure they reach you in time. After this date car parking passes will no longer be available to purchase in advance and will be £45 at the gate. (If you arrive without a car parking pass you will need to purchase a new one at the gate - so keep it safe and don’t forget it!)
Important Arrival Information: 9 Ways To Get the Festival!
1. BY CAR
As you get close (within 3 miles) of the festival, switch off your sat nav and follow the Public Parking Symbol on the directional signage (a white ‘P’ on a blue background)
These will direct you into the car parks and if you follow them in, you will be able to return the way you came when you leave on Monday.
Please ensure that you have affixed your parking sticker before you leave home. This will enable us to direct you correctly and will help speed access into the car parks.
The car parks access North and East gates, so if you are meeting or arriving with friends, we recommend that you meet up away from the festival site at a prearranged service station and follow each other in so that you park in the same car park.
When leaving please follow the road signage, do not use your sat nav. Most people leave the festival between 10:00 and 12:00, so if you wish to beat any queues, it’s best to set off earlier.
2. Car Share:
GoCarShare are again linking people up who are looking for lifts/ offering lifts, making new friends and cutting down on carbon emissions.
GoCarShare links drivers up with potential passengers and vice versa so head over here to find a lift or a driver, slash congestion and leave no car space wasted!
3. Family/Meadow/Boomtique car parks
Family, Meadow and Hilltop Boomtique car parks can be found by following the Orange markings on the directional signage which will take you to Orange Gate. On entrance to the gate, please turn right to be directed to your parking area. You’ll then walk a short distance to South Gate to collect your wristbands and enter the festival site.
The Downtown Boomtique car park can be found by following the Blue markings on the directional signage. You’ll then enter the site via West Gate.
Please ensure that your car park stickers are affixed to your windscreen before you leave home to assist us in directing you correctly and to help speed up entry.
When you leave the festival, you will have to turn left out of Orange and Blue Gates – this is to take you away from the queues from the main car parks. Please follow exit route signage which will take you to the M3, A34 and London.
Most people leave between 10:00 and 12:00, so if you wish to beat any queues, please leave before this.
4. Campervans (inc Family and The Meadow)
All Campervans should access the site at Orange Gate which is on the A272.
Please follow the Orange markings on the directional signage.
One entrance to the gate, public campervans need to turn right, whereas those that are pre-booked for family and disabled need to bear left.
You can expect thorough searching at the gates, and may be pulled aside for police and security dog searches.
You will need to exchange your routing pass for your Campervan Sticker and have all your ID and festival tickets available for scanning so that wristbands can be issued.
Once inside the campervan area, please be conscious of fire lanes and spacing of your vehicles. We would ask that you park your campervan lengthwise along the left hand edge of your pitch and closest to the fire avenue – this will keep spacing between vehicles to a maximum.
When you leave the festival, you will be forced to turn left out of Orange Gate – this is to take you away from the queues from the main car parks. Please follow exit route signage which will take you to the M3, A34 and London.
Most people leave between 10:00 and 12:00, so if you wish to beat any queues, please leave before this.
Big Green Coach operate coach services from 55 locations around the UK direct to the festival site. Coaches arrive on the Thursday or Friday and all depart for home on Monday. Further information and all departure times are here: http://www.biggreencoach.co.uk/events/boomtown-fair-coach-travel
All coaches use the Official festival coach park by West Gate, located next to the train station shuttle buses.
There are seats still available to book from all locations. Once you have booked via Big Green Coach you will receive an e-ticket 7 days prior to the date of travel which includes all your travel information – simply print this out or save it on your phone (make sure you keep some battery for the Monday!)
6. Private Hire Coach
If you and your friends are booking your own coach or minibus (15 seats or above) please note these important changes to the system for 2017:
Our coach parking facility has moved to the West side of the site this year. This will make it closer to the major road network, which should reduce the time spent in traffic queues, however space on this side of site is more restricted so there is now a booking system in place to ensure we have the room we need for any private hire coaches to drop off and collect.
You’ll need to book a slot in advance. It costs £50 per vehicle (this covers both drop off and collection on Monday). Please contact email@example.com and we’ll send you details of how to book and opening times.
For the Public Transport Hub (Coach Station) please follow the Blue markings on the directional signage – this is also backed up by a coach symbol.
On entry to the gate, you will turn hard left to go down the hill – there is hardstanding within the gate allowing you to do this, so there is no need to swing wide if you are coming up the hill.
Head down the hill to the Coach Park, the nearest end is dedicated to Private Hire Coaches.
Upon arrival, please do not allow your passengers to disembark until you have been greeted by one of the Boomtown team.
This person will arrange your collection time slot and ensure that you have a pass to regain entry on Monday – without it, the coach will not be allowed access to site on Monday 14th August.
7. Shuttle Bus Service
Travelling by Train
The nearest train station to Boomtown is Winchester Train station.
This year we are working with Trainsplit.com, so that you can easily find the cheapest rail tickets to the festival. From 22 May you will be able to visit the Trainsplit website to search for the best split ticket options - which can sometimes work out 50% cheaper than direct tickets that you would book on trainline.
Anyone planning on travelling via train from London Waterloo should take note that there will be station upgrades taking place over the dates of the festival. See here for more information.
Please use Winchester Train Station for the X90 shuttle service to Boomtown.
If you are using the Shuttle Bus
On exiting the platform, please head straight ahead if you hold a public ticket.
Please check the website for the latest shuttle bus timetable.
The shuttle bus service has been improved for 2017, and will drop you off near to West Gate.
A return ticket costs £10, please have cash ready to pay for your ticket.
If you have purchased a ticket to the festival which includes shuttle travel then please show this ticket to the boarding staff. They will scan it and give you your shuttle tickets - keep them safe as they can only be issued once for each barcode.
8. Using a Taxi
Exit the main station entrance. The taxi rank is in front of you and to the right.
There is a taxi rank across the road, but this is for local taxi services only – i.e. not going to Boomtown, please do not use them.
Taxis & Drop Off
Please follow the Pick-up and Drop Off signage to the site. This will take you to just outside the West Gate.
If you have need to go to another destination on site, then you will be allowed access to the following
- Orange Gate – for Quiet, Family and Meadow (Disabled) Camping ticket holders
No other gates should be used for dropping off, as it’s likely you’ll end up in a car park queue. If you have been dropped off at Orange Gate on the way in please speak to a member of staff from The Meadow, Family Campsite or the box office at South Gate so that they can help you arrange a taxi for your return journey as there will be no taxi rank at Orange Gate.
DO NOT get dropped off on the road outside the site. Not only is it dangerous for you, it causes delays on the roads and seriously risks our licence to hold the event, if you do this you are jeopardising the future of the festival.
9. Cycling and Walking
If you are cycling to site, please follow the Blue patch on the directional signage. This will take you to West Gate. Route 23 on The National Cycle Network runs close to site, for more information see http://www.sustrans.org.uk/ncn/map/route/route-23
An area within West Gate will be fenced for cycle parking. It is close to the gate, so will be monitored, but is not a secure facility.
The festival site closes at midday on Monday. Please make sure you have cleaned up your camp and taken all your belongings with you before making your way to the exits before midday.
When you leave the Boomtown site, you may be sent in a direction that you are unfamiliar with and goes against the instructions on your SAT NAV. This is PLANNED to take you away from the worst of the congestion.
Please do not follow your Sat Nav or your Phone until you are well away from the site – suggestion is 10 miles – particularly if you are heading for the Midlands or the Southwest.
The M3/A34 Junction is extremely slow, so please avoid using it if at all possible, whilst staying on major roads. It is quicker to drive 20 miles out of your way, than to access the M3/A34 junction.
Directional signage will be in place to take you in the direction of the M3 (N&S), the A34 and towards London. Although not the most direct route, these will be quicker than following your Sat Nav.
Queues around the site start at around 10:00am so if you don’t like sitting in a queue, then please plan to leave before that time.
Plan your journey well in advance. Ensure that your driver is well rested and in a legal state to drive… DO NOT drive if you think you might be under the influence of alcohol or any other substance.
To shotgun your spot before arrival, the option of reserved camping is there for those who like their own space and a little more room for manoeuvre. More details below and you can book via the ticket page here
- Pitch size: 5m x 7m
- Located in-between Town Centre and Lion’s Den, this prime camping spot is the flattest in town.
- As long as all guy ropes, tents and personal equipment fit within your boundary you can share your pitch with pals OR if you’re coming in a larger group, nominate a group leader during the booking process and the campsite managers will put you all beside each other.
- If a group leader was nominated at point of booking, all related bookings will be pitched together.
If you feel that you cannot handle the trek back to the bus or car on the Monday with all of your camping stuff, then PLEASE PLEASE PLEASE book a pre-pitched tent. There are many options to choose from and a variety of prices to suit all budgets (probably cheaper to do this than buy a pop up and throw it away, and it costs the planet even less).
The Campervan Field is located on the east side of site close to Lion’s Den. Campervans, converted live-in vans, caravans and trailer tents are all welcome (sorry but cars are not deemed as live-in vehicles and cannot be used to stay in). No tents are allowed in the campervan field, although you can put up your awning as long as everything fits within your pitch.
Pitch sizes are a maximum of 8m x 5m, if you need more space you can purchase two pitches. Compost toilets are provided in the Campervan Fields and there is a campsite hub staffed by security and friendly stewards. Please note there are no facilities for accepting chemical waste or electrical hook ups.
Passes are available for campervans, caravans and trailer tents priced at £100 + booking fee.
People are advised to book early as these passes are limited. There is a designated Family Campervan Field for families, or The Meadow for those requiring accessible campervan facilities - select the relevant campervan pass when booking.
There is an upgraded and expanded family camping site for Chapter 9, situated next to Kidztown, with a free shuttle running between family parking. Includes access to showers and child friendly composting toilets.
Family Campsite access is included in the ticket price and there is no need for a separate pass to camp in here. The Family Campsite is stewarded to make sure it is only used by families.
Families with campervans or caravans can pitch up in the Family Campervan Field. Family Campervan pass (£100+booking fee) is required for access.
GAMA Access Areas CIC provide facilities and support for those wishing to attend who have accessibility requirements. GAMA run The Meadow campsite and can offer practical advice for attending the festival. The Meadow can house tents, campervans, caravans or trailer tents, they will prepare for your arrival and individual requirements in order to make sure your entry to the festival is as smooth and easy as possible. If you would like to arrange to stay in The Meadow or you have any other questions about accessibility, please contact firstname.lastname@example.org.
The Meadow is based in the Whistlers Green area of Hilltop. Accessible parking is available at South Gate and is a short distance from The Meadow campsite. We have a crew on hand to can help with practical tasks such as putting up tents and helping out. We do not provide childcare or personal care. There will be wheelchair charging facility in a staffed marquee within the campsite. The Meadow has wide-access toilets and shower facilities, with hand wash and drinking water available.
Children and parents with disabilities are welcome in The Meadow. The Kidztown area is right next door. Please note that children are the responsibility of their parents at all times.
The Meadow Campervan / Caravan passes are available at £100 plus booking fee. Cars and other towing vehicles are not permitted within the campsite unless you sought have direct permission from The Meadow team in advance.
For more information about accessibility at Boomtown please see the Accessibility section on our website.
Our very own stylish gamping.... A catalogue of accommodation fit for kings and queens with hot tubs, cocktails, masseuses on call and pamper rooms, hot showers and flushing loos! There are still limited Boomtique accommodation options available so head to the website to find out more!
For those who have booked Boomtique here’s your step-by-step guide to how it all works:
- Please follow the arrival information above, for general arrival details. You will need to have been issued with your festival wristband and entered the main festival to gain access to the Boomtique Villages.
- Please check in at the correct Boomtique Box Office (Hilltop / Downtown). Here you will get your Boomtique Village Wristband or your Boomtique Resident Wristband.
- Opening / Closing times:
Thursday: 12:00 (midday) - 22:00
Friday - Sunday: 10:00 - 22:00
Monday- 08:00 - 11:00 (please note all festival attendees must be off the festival site by 12:00 on Monday 14th August)
Check out and your deposit
- You must vacate Boomtique by 11am on Monday.
- You must check out at the reception before you leave at which point your accommodation will be checked and if found in a satisfactory condition you will receive your deposit back.
- Damage (includes damage from cigarette ends), theft and breakage may result in part or full loss of your deposit, or, in the case of serious misuse of equipment, you agree to pay, in full, all replacement or repair costs as set by us or the supplier.
- Boomtique doesn’t put up with litter bugs. You must look after your area and keep it tidy, using the recycling bags and bins provided.
- Please allow 14 days for the deposit refund.
Boomtique opening and closing times:
- Boomtique Village Facilities: Once you have a wristband, Boomtique Village is open 24/7. This is a wristbanded area and security will be checking wristbands at the Boomtique Village entrance.
- Boomtique Residents Camping: Once you have a wristband, Boomtique Residents is open 24/7. This is a wristbanded area and security will be checking wristbands at the Boomtique Residents entrance.
Hilltop / Downtown Boomtique Locations:
A Festival Site map will be released closer to the festival.
- The Spa Retreat - Thurs 12noon - 11pm, Fri - Sun 8am - 11pm
- Massage Yurt* - Thurs 12noon - 7pm, Fri - Sun 10am - 7pm
- Beauty Salon* - Thurs 12noon - 7pm, Fri - Sun 10am - 7pm
- Pamper Station - Thurs 12noon - 10pm Fri - Sun 7am - 10pm
- Cocktail Bar*
- Scrumptious Cafe* - 7am - 12pm
- Yoga Workshops - 8am - 9am, 2pm - 3pm
- Communal Fire Pit - dusk till dawn
- Luxury Loos - 24/7
- Posh Shower - Thurs 12noon - 10pm, Fri - Sun 7am - 10pm
- * There are additional charges for food, drink, massage and salon.
- Classic Bell Tent http://www.boomtownfair.co.uk/boomtique/classic-bell-tents-sleeps-4-6/
- Luxury Bell Tent http://www.boomtownfair.co.uk/boomtique/luxury-bell-tents-sleeps-2-4/
- Tipis http://www.boomtownfair.co.uk/boomtique/tipis-sleeps-6-12/
- Royal Safari Tents http://www.boomtownfair.co.uk/boomtique/royal-safari-tents/
- Classic Yurts http://www.boomtownfair.co.uk/boomtique/classic-yurts-sleeps-2-6/
- Luxury Yurts http://www.boomtownfair.co.uk/boomtique/luxury-yurts-sleeps-2-7/
- Bellpads http://www.boomtownfair.co.uk/boomtique/bellpads-sleeps-2/
- Podpads http://www.boomtownfair.co.uk/boomtique/podpads-sleeps-2/
- Luxpads http://www.boomtownfair.co.uk/boomtique/luxpads-sleeps-2/
- Bunkpads http://www.boomtownfair.co.uk/boomtique/bunkpads-sleeps-4/
- Teardrop Pods http://www.boomtownfair.co.uk/boomtique/teardrop-pods-sleeps-4/
- Cosy Cubes http://www.boomtownfair.co.uk/boomtique/cosy-cubes-sleeps-2/
- Cosy Cards http://www.boomtownfair.co.uk/boomtique/cosy-cards-sleeps-2/
- Classic Airstreams http://www.boomtownfair.co.uk/boomtique/classic-airstream-sleeps-4/
- Deluxe Airstreams http://www.boomtownfair.co.uk/boomtique/deluxe-airstream-sleeps-4/
- Extra Deluxe Airstreams http://www.boomtownfair.co.uk/boomtique/extra-deluxe-airstream-sleeps-5/
- Boomtique Village Facilities Wristband: Even if you’re camping in one of the main city campsites, you can still use the Boomtique facilities! This wristband gives you 24-7 access into both Boomtique Villages with access to the above facilities. When booking a Boomtique Village (Facilities) Wristband you will be asked whether you’d like to book Hilltop or Downtown Boomtique, but this is just to help us plan, you DO have access to both Boomtique Villages.
- Boomtique Resident Camping Wristband: This wristband is for those who have purchased accommodation. With this wristband you can access everything Boomtique Village has to offer plus exclusive use of resident-only luxury loos and deluxe hot showers. When booking a Boomtique Resident Camping Wristband you must specify if you want your accommodation in Hilltop or Downtown Boomtique.
Zooloos provide showers, flushing loos and pampering facilities at three locations around site and Pay-As-You-Go showers at a fourth location.
Choose from Downtown, Hilltop, Wild West or the PAYG option in a separate Downtown location.
Please note you can only use the showers in the location you select, but can access the loos and pamper areas at all locations.
Handy hint: It’s best to avoid showering during peak times (10am-2pm) as there will be a queue, but reasonably swift outside of these times .
Pay As You Go showers cost £5 but do not include toilets or pamper rooms.
Zooloos are open from 07:00 – 01:00 each day
- Locker areas are manned between 08:00 - 22:00 daily, when you can register for your locker.
- Downtown ticket holders can redeem their locker voucher at the Downtown locker station located in Chinatown campsite behind the Bang Hai Towers stage.
- Hilltop ticket holders can redeem their locker voucher at the Hilltop locker station at the top of Mayfair, near the Helter Skelter.
- Each locker has a free 12v power supply (in-car cigarette lighter type – not USB) please bring your own in car-charger especially for Apple phones.
- £5 deposit is payable at the festival for padlock & key (refundable on return) or bring your own 32mm padlock or smaller
- No ticket-no locker – please bring either your paper or mobile ticket.
- Large locker size: 22cm wide x 15cm deep x 29cm high.
- Standard locker size: 22cm wide x 15cm deep x 9cm high.
- You must only use the locker issued to you.
- You will be given a wristband with your allocated locker number and colour, then a bio metric scan of your finger will be taken which allows you 24 hour access through the full height turnstile into the locker area.
- Please RESPECT the lockers – do not deliberately damage or deface. If caught doing so, you will be removed from the festival.
- Locker area is monitored by CCTV for your safety and security of your valuable.
- IMPORTANT! Please note lockers are not big enough to fit your entire wardrobe or suitcase in. They are suitable for small valuables only i.e. passport, money, phone, camera, etc.
All lockers will need to be cleared by noon on Monday the 14th August 2017.
- You will be asked to show ID that matches the name on your pass.
- Drop your phone in at any of the four Charge Candy Stations, leave it with the friendly staff, collect your reclaim ticket and pick up your fully charged phone later on.
- Locations are: Downtown Info Island (next to Devil Kicks Dancehall), Barrio Loco (next to Vamos), Town Centre Campsite and Wild West Campsite.
- Please check opening times at the Charge Candy station when you drop your phone off.
Respect your City: Eco Bond, Recycling, Use the loos not the hedges, Take your stuff home!
You may remember when you bought your ticket that an additional Ecobond payment of £10 was included. This is fully redeemable in cash on site, once you bring a bag full of rubbish or recycling to one of the Ecobond depots.
More details on the Ecobond depots will be added to this section in the next few weeks.
Cut out those carbs!
Here’s a fun fact... The festival industry is collectively responsible for 14 kilotons of carbon dioxide each year, that’s A LOT! The main contributor of carbon emissions at festivals is travel (70% of a festival's carbon footprint).
You can help change this! Help us reduce not just carbon emissions but traffic congestion by coming via public transport, or if that’s just not plausible for you, please donate to Energy Revolution to offset all those nasty emissions you’ll be generating by driving to the festival.
REDUCE, REUSE, RECYCLE:
Reduce what you bring to the festival - Please only bring what you absolutely need, and take it home when you go. Reuse your plastic bottles and cups, or bring a reusable water bottle with you to fill up at the many taps across the festival.
Recycle your waste - Please put your waste in the right bins (they are labelled) - we separate recycling both on and off site (at a specialist facility) so put in double the effort to avoid it going into landfill but we do need help from everyone on the ground!
Contrary to popular belief, there is no magic team of fairies that swoop into festival campsites and give all the tents to charity. If you leave your tent behind, it goes to landfill. It is YOUR responsibility to take your belongings home with you.
If you wish to donate your tent to charity then please take it home with you and hand it into a charity shop in your home town.
We take ethical sourcing very seriously and have been working tirelessly to ensure that all food and drink at the fair is as ethical as possible meaning that all tea, coffee and chocolate sold at the festival will be Fairtrade and all eggs and chicken products are free range.
All food & drink containers and packaging are paper, wooden or compostable.
Drinking water is available from the various taps around the festival and within each campsite. Please bring a bottle to refill rather than purchase single use plastic bottles of water on site.
We are increasing the number of toilets on site and have installed more waste water tanks to ensure that no contaminated water – or wee – gets into the watercourses or land. We have also installed site wide FREE composting toilets to further reduce the amount of waste water created. PLEASE think about the cows and the land and use the 1000s of designated toilets across site for your disposal business! - DON’T PEE IN THE BUSHES.