Effective Date: 2024-03-05
Controvert ("we", "us", or "our") operates the Techzim Market App ("App"), a mobile application that facilitates e-commerce transactions in Zimbabwe. This Privacy Policy describes how we collect, use, and disclose your personal information when you use our App and the choices you have associated with your information.
Information We Collect
We collect the following information when you use our App:
Personal Information: When you place an order through our App, we collect your phone number to process your airtime or data bundle purchase. For bill payments, we may collect your account details related to services like electricity (ZESA), internet (TelOne), and funeral policies (Nyaradzo).
Usage Data: We may also collect usage data such as the app features you access, browsing history within the app, and device information. This data is used for internal analytics and to improve the user experience of our App.
Collection of Contact List
Techzim does not collect or store any contact list. We may however ask the user to select a phone number from their contact list to which they want to subscribe a service for, but we do not store that phone number for any usage except for the purpose of identifying which account to credit during the payment process.
Use of Information
We use the information we collect for the following purposes:
To process your orders for airtime, data bundles, and bill payments.
To provide customer support and respond to your inquiries.
To improve the functionality and usability of our App.
To comply with legal and regulatory requirements.
Disclosure of Information
We may disclose your information to third-party service providers who assist us in operating the App and processing your transactions. These service providers are contractually obligated to maintain the confidentiality of your information and use it only for the purposes we have specified.
We will not disclose your personal information to any third party for marketing or advertising purposes without your explicit consent.
Data Security
We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet or electronic storage system is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
Your Choices
You have the following choices regarding your information:
You can request to delete your account and information by contacting us at marketplace@techzim.co.zw
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our App.
Contact Us
If you have any questions about this Privacy Policy, please contact us at
30 Marlborough Drive Harare Zimbabwe
+263 737 713 648
business@techzim.co.zw