Welcome to Servyo!
By downloading, installing, or using our application (the "App"), you agree to the following terms and conditions. Please read them carefully before proceeding.
1. Acceptance of Terms By accessing or using the App, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use the App.
2. Eligibility You must be at least 18 years old to use this App. By using the App, you represent and warrant that you meet this age requirement.
3. User Account To access certain features of the App, users may be required to create an account. You are solely responsible for maintaining the confidentiality of your login information and for all activities that occur under your account. We reserve the right to suspend or terminate any account that violates these terms or misuses the platform.
4. App Usage The App is designed to help users connect with verified service professionals for various household needs including drivers, chefs, cleaners, gardeners, and more. By using the App, you agree to:
Use the App for lawful purposes only.
Comply with all applicable local and international laws.
Not misuse or attempt to reverse-engineer any part of the App.
Not upload or share offensive, illegal, harmful, or infringing content.
5. Third-Party Services & Advertisements The App may feature services, content, or advertisements provided by third parties. By using the App, you acknowledge that:
We are not responsible for the accuracy, policies, or content of third-party services.
Your interactions with external services are strictly between you and the third party involved.
6. Service Recommendations Servyo may provide suggestions, descriptions, or scheduling recommendations for household services. These are for informational purposes only and should not replace personal judgment or local regulations. Always ensure service suitability before booking.
7. Intellectual Property All content, logos, graphics, and features in the App are the intellectual property of Servyo or its licensors. Users retain ownership of any personal data submitted but grant us a non-exclusive, royalty-free, and anonymized license to use this data to enhance App performance and user experience (subject to the Privacy Policy below).
8. Termination We reserve the right to suspend or terminate your account at any time for violations of these Terms or misuse of the platform.
9. Limitation of Liability We do our best to provide a safe and reliable platform, but we are not liable for:
Any damage, loss, or injury arising from service provider interactions.
Delays, errors, or service interruptions.
Actions or conduct of third-party professionals.
1. Information We Collect To provide you with the best experience and connect you with service professionals, we collect the following types of personal and sensitive data:
Personal Information: Name, phone number, email address, and physical address (required for service delivery).
Location Data: We collect precise or approximate location data to show you nearby service providers and facilitate accurate service delivery.
Device & Usage Data: IP address, device type, operating system, and app usage interactions to improve our services and troubleshoot issues.
2. How We Use Your Information We use the collected data strictly to:
Create, authenticate, and manage your user account.
Connect you with requested service professionals and share necessary details (such as your service address) for fulfillment.
Provide customer support and respond to your inquiries.
Enhance App performance, safety, and user experience.
3. Data Handling and Security Procedures We are committed to protecting your personal and sensitive data. Servyo employs industry-standard secure data handling procedures, including:
Encryption in Transit: All personal and sensitive user data transmitted between your device and our servers is encrypted using secure protocols (e.g., HTTPS/TLS) to prevent interception.
Secure Storage: Your data is stored on secure, access-controlled servers. We restrict access to personal information to authorized personnel only, who need it to operate, develop, or improve our services.
No Unauthorized Sharing: We do not sell, rent, or trade your personal data to third parties for marketing purposes. Data is only shared with verified service professionals to the extent absolutely necessary to complete your requested service.
4. Data Retention and Deletion We retain your personal data only for as long as your account is active or as needed to provide you with our services.
Account and Data Deletion: You have the right to request the deletion of your account and all associated personal data at any time. You can do this directly within the App's account settings or by contacting our support team at [Insert Your Support Email Here]. Upon request, we will securely and permanently delete your personal data, except where retention is required by law.
5. Changes to This Policy We may update these Terms and Privacy Policy from time to time. We will notify you of any significant changes by posting the new document within the App.