The Company and its affiliates (collectively, “Company”, “we” or “us”) are engaged in the business of providing solutions to facilitate connections between customers that seek domestic lifestyle services (the “Customers”) and service professionals that offer these services (the “Partners”). We respect your privacy and are committed to protecting it.
This Privacy Policy (the “Policy”) governs the manner in which the Website and/or Application (collectively, “Platform”) collects, uses, maintains and discloses information collected from Customers and Partners (collectively, “Users” and each, a “User”) of the Platform. This Privacy Policy applies to the Platform and all products and services offered by the Company. This Policy explains the types of information collected by us when you register with us, how we collect, use, share and store such information collected and also explains the rationale for collection of such information, the privacy rights and choices you have regarding your information submitted to us when you register.
Please read this Policy carefully prior to accessing our Website and/or Application and using the Services. By accessing and using the Website and/or Application, providing your Personal Information (defined below), or by otherwise signalling your agreement when the option is presented to you, you consent to the collection, use, disclosure, sharing and storing of information described in this Policy, and Terms and Conditions and the Company disclaims all the liabilities arising therefrom.
Please note that unless specifically defined in this Policy, capitalised terms shall have the same meaning ascribed to them in our Terms and Conditions (the “Terms”). Please read this Policy in consonance with the Terms.
By using the Platform and/or Services, you confirm that you have read and agree to be bound by this Policy and consent to the processing activities described under this Policy.
APPLICABILITY
The Policy is applicable to the Users of the Platform and all those who register with the Platform. We have taken reasonable precautions as per applicable laws and implemented industry standards to treat Personal Information as confidential and to protect it from unauthorized access, improper use or disclosure, modification and unlawful destruction or accidental loss of the Personal Information.
CONTROLLERS
The Company is the controller of Personal Information that it collects and processes in connection with the use of the Website and/or Application and the provision of the Services. The kind of Personal Information we collect in connection with such use is detailed below.
PERSONAL INFORMATION
“Personal Information” shall mean the information which identifies a User i.e., first and last name, email address, age, gender, location, address, photograph and/or phone number provided at the time of registration or any time on the Platform.
We collect Technical Data, which includes your IP address, browser type, internet service provider, details of operating system, access time, page views, device ID, device type, frequency of visiting our website and use of the Platform, website and mobile application activity, clicks, date and time stamps, location data, and other technology on the devices that you use to access the Platform.
We also collect Marketing and Communications Data, such as information posted in service requests, offers, wants, feedback, comments, pictures and discussions in our chat boxes, responses to user surveys and polls, your preferences in receiving marketing communications from us and our third parties, and your communication preferences. We also collect your chat and call records when you communicate with Customers or Partners through the Platform.
We collect Usage Data, which includes information about how you use the Services and Professional Services, your activity on the Platform, booking history, user taps and clicks, user interests, time spent on the Platform, details about user journey on the mobile application, and page views.
We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data under law as it does not directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Policy.
“Sensitive Personal Information” shall include (i) passwords and financial data (except the truncated last four digits of credit/debit card), (ii) health data, (iii) official identifier (such as biometric data, Aadhar number, social security number, driver’s license, passport, etc.,), (iv) information about sexual life, sexual identifier, race, ethnicity, political or religious belief or affiliation, (v) account details and passwords, (vi) transaction data such as details of the Services or Professional Services you have availed, a limited portion of your credit or debit card details for tracking transactions that are provided to us by payment processors, and UPI IDs for processing payments, or (vii) other data/information categorized as ‘sensitive personal data’ or ‘special categories of data’ under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, General Data Protection Regulation (GDPR) and / or the California Consumer Privacy Act (CCPA) (“Data Protection Laws”) and in context of this Policy or other equivalent / similar legislations. Usage of the term ‘Personal Information’ shall include ‘Sensitive Personal Information’ as may be applicable to the context of its usage.
We request you to not provide us with any Personal Information unless specifically requested by us.
In the event you share with us any Personal Information without us having specifically requested for the same, then we bear no liability in respect of such Personal Information provided by you. If you fail to provide the requested personal data, we may be unable to grant you access to the Platform and Services, as such information is essential for their provision.
It is essential that the personal data we hold about you is accurate and up-to-date. Please notify us promptly of any changes to your personal data during the course of your relationship with us to ensure its accuracy.
HOW WE COLLECT INFORMATION
We collect your Personal Information in the following ways:
a. When you register on our Platform, we collect your Personal Information, including but not limited to name, email address, phone number, gender, age, location, and other details as required.
b. When you communicate with us or use our services, including when you contact our customer service or support teams, we may collect Personal Information related to your interactions.
c. Through the use of cookies, log files, and tracking technologies on our Platform, we collect Technical Data and Usage Data.
d. We may also receive your Personal Information from third parties such as social media platforms, analytics providers, advertising networks, and payment processors.
USE OF INFORMATION
We use the information collected from you for the following purposes:
a. To provide, maintain, and improve our Platform and Services.
b. To process transactions and send confirmations.
c. To manage and personalize your account, including your preferences.
d. To communicate with you about updates, offers, and promotions related to our Services.
e. To monitor and analyze usage trends and activities on our Platform.
f. To enhance security, prevent fraud, and address technical issues.
g. To comply with legal obligations and enforce our Terms.
SHARING OF INFORMATION
We may share your Personal Information in the following circumstances:
a. With our affiliates, service providers, and Partners who assist us in providing the Services.
b. With third-party vendors for analytics, marketing, and payment processing purposes.
c. In connection with a merger, acquisition, or sale of assets, your Personal Information may be transferred to the relevant entity.
d. When required by law or to protect our legal rights.
We do not sell, rent, or trade your Personal Information to third parties for their marketing purposes without your explicit consent.
DATA SECURITY
We implement appropriate technical and organizational measures to protect your Personal Information against unauthorized access, loss, or destruction. However, no method of transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
DATA RETENTION
We retain your Personal Information only as long as necessary for the purposes outlined in this Policy or as required by law. Upon expiry of the retention period, your Personal Information will be deleted or anonymized.
YOUR RIGHTS
Subject to applicable laws, you have the following rights regarding your Personal Information:
a. Right to access and review your Personal Information.
b. Right to request correction of inaccuracies.
c. Right to request deletion or restriction of processing.
d. Right to data portability, where applicable.
e. Right to withdraw consent for data processing.
f. Right to lodge a complaint with the relevant data protection authority.
To exercise these rights, please contact us at [insert contact information].
THIRD-PARTY LINKS
Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties and encourage you to read their privacy policies.
CHANGES TO THIS POLICY
We reserve the right to update this Privacy Policy at any time. Any changes will be effective upon posting the updated Policy on our Platform. We encourage you to review this Policy periodically for any updates.