TECHEXPRESS HELP

About

About the Techexpress Trade Me Store.

Techexpress is a Kiwi, family-owned, New Zealand based distributor of cables, parts and accessories for computers, electronics and video game consoles.

Techexpress helps Kiwis fix, build, connect & enjoy computers, electronics and gaming. We do it well with exceptional service, range & NZ stock.

Established in 2004, Techexpress NZ Limited is a GST registered, exclusively online, New Zealand owned and operated distributor of cables, parts and accessories for those who fix, build, connect and enjoy electronics, computers and gaming.

Based in Palmerston North, central New Zealand, our distribution centre enables faster New Zealand wide delivery and easier returns.

From Cape Reinga to Bluff we provide guaranteed delivery to Apartments, Businesses, Companies, Shops, Schools, Homes, Hotels, ParcelPods, PO Boxes, Private Bags, Rural & Remote NZ. Our Carrier has a next working day delivery target. Rural can take a little longer. We email tracking details with every purchase.

Computers. We distribute a range of computer, telephone and data network, audio and video adaptors, cables, components, converters, parts, peripherals, tools and accessories.

Electronics. We're electronics enthusiasts. We stock a range of components, tools, parts and accessories to compliment our love of computers and retro gaming.

Game. Weird and wonderful. Arcade, Atari, Commodore, Microsoft Xbox, Nintendo, Raspberry Pi, Sega, Sinclair, Sony, Parts and accessories.

Why Techexpress?

Above all, we care about our customers and value their choice to use us. We continuously strive to exceed expectations with exceptional service and value.
We make buying easy. We accept all payment methods including Afterpay, American Express, Bank deposit, Diners Club, Discover, EnRoute, Internet banking, JCB, MasterCard, Over-the-Counter at 495 Kiwibank and Post Shop locations, PayNow, PayPal, Phone banking, Ping, Prezzy Card, Q Card and Visa.
NO SURPRISES. NO HIDDEN COSTS. NO DELAYS. Avoid being stung with hefty surprise Customs, Import Duties, Exchange conversion rates, Tax bills and delays and high return costs associated with overseas purchases. Choose Techexpress NZ to know the true cost, when you can expect your purchase and that returns are easy.
Change of mind return service. If you change your mind, purchase the wrong item, too many, or find that it does not suit your needs, return in unused, resalable condition within 14 days for a refund less shipping fees.
We specialise in cables, parts and accessories for computers, electronics and video game consoles. We do it well with great products and excellent service.
In trade since 2004, Techexpress is a trusted, central New Zealand based trader providing faster shipping, returns and refunds.
We continuously improve and strive for 100% customer satisfaction with excellent communication, service and value.
Every purchase is packed with care. Every purchase is tracked. Every customer is emailed the tracking details.
We're continually growing our range of cables, parts and accessories. Ask us if you can't find what you need.
Combined shipping of purchases is welcomed when a full shipping fee is paid for on the first item.
We ship to PO Boxes, Private Bags, Rural and Remote New Zealand and Australia.
We want every delivery made as efficiently, as fast and as safely as is possible.
Techexpress has been awarded Trade Me New Zealand's TOP SELLER status.
Receive added security and assurance with Trade Me Buyer Protection.
No minimum order quantity. Order as many or as few as you want.
A GST invoice and payment receipt is issued with every purchase.
FREE SHIPPING. Spend $99 for free delivery within New Zealand.
Delivery insurance is included with all purchases.
We welcome and answer all questions.
Your purchase helps kiwi kids in need.
Refunds paid same day.

What our customers say...

...‘ Unbelievable shipping times! Again, I ordered in the evening and again it was at my door the next morning.’

...‘ I love Techexpress. Always quick delivery and brilliant quality products.’

...‘ The best customer experience I have encountered in a long time.’

Do you have a question? Ask us. We welcome and answer all questions.

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Pickups

We do not offer a pickup or collection service. If urgent, we can prioritise your purchase and provide a fast, convenient, door to door courier delivery service. Our couriers have a next working day delivery target. Rural can take a little longer.

Frequently asked pickups questions.

Q Can I pick up? We do not offer a pickup or collection service.

Q Could I buy this and arrange a meetup today? We do not offer a meetup service.

Q Can you drop off? We use professional courier services. For staff security, we do not offer a drop off service.

Q I need this urgently. Can you deliver today? We're unfortunately unable to offer a same-day courier service. If urgent, we can prioritise your purchase. Our couriers have a next working day delivery target. Rural can take a little longer.

Q Can I save money on shipping fees? Yes, we offer FREE DELIVERY when you spend $99 or more via the Shopping Cart. We also offer a discounted 'combined' delivery service when a purchase is combined with an item where the full shipping fee is paid.

Q Do you have a shop, store or retail outlet? We do not operate a shop, store or retail outlet. If you have a question, require additional information, photographs or assistance, please email us or use the 'Ask the seller a question' feature on the listing. We welcome and answer all questions.

Do you have a question? Ask us. We welcome and answer all questions.

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Contact

Hello, Kia ora, Bula, Talofa, Namaste, Nihao, Bonjour,

We welcome and answer all questions. If you have a question or require assistance please email us directly or use the Trade Me 'Ask the seller a question' feature found on any of our Trade Me listings.

Techexpress is a 100% online company and our friendly customer service staff offer efficient expert help.

Email: Our email address is automatically sent by Trade Me with every purchase. Our email address can also be found on your 'Won Items' page under 'My Trade Me'. You can go directly to your Won Items page at https://www.trademe.co.nz/MyTradeMe/Buy/Won.aspx

Telephone: We welcome and answer all questions via the Trade Me 'Ask the seller a question' feature on any listing. Trade Me policy forbids publishing telephone numbers.

Location: Palmerston North, New Zealand.

Company name: TECHEXPRESS NZ LIMITED

Company number: 2314601

GST number: 103-055-385

Bank: Kiwibank

Bank account number: 38 9009 0693924 00

Bank account name: TECHEXPRESS NZ LIMITED

Please use the Trade Me purchase number as the reference.

Operating hours: Your friendly New Zealand based Customer Service team is available 24 hours a day, seven days a week. We aim to respond quickly.

Frequently asked contact questions.

Q Can I collect my purchase? We do not offer a pickup or collection service.

Q What is your telephone number? We do not offer a telephone support service.

Q Can you send a SMS, TEXT or TXT message to my mobile phone? We communicate exclusively via email.

Do you have a question? Ask us. We welcome and answer all questions.

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Covid-19 status

Updated Wednesday, 25 August 2021.

...“We want every delivery made as efficiently, as fast and as safely as is possible.”

Our courier service provider will continue to provide service.

Tracking details will be emailed once your purchase is carefully packed and scanned.

We will monitor and adhere to the New Zealand Government and Ministry of Health guidance and legislation.

Delivery process. NZ Post couriers will knock on the door as usual and step back two metres (or as far back as safe). They will wait for someone to come to the door and greet them as usual. They will then ask for the recipient’s name (to record proof of delivery) and leave the parcel on the doorstep. The person receiving the parcel will not sign for the delivery directly.

Please wait before opening the door, to allow time for the Courier to step back.

If no one comes to the door and there is no Parcel Leave service in place, the courier will follow the standard process which is to leave a card to call, with details of the delivery and return the parcel to depot.

Once the parcel has been opened, dispose of the courier bag safely then wash your hands.

We recommend providing NZ Post with 'authority to leave without a signature' and nominate a safe place for them to leave the delivery. Complete an Authority to Leave form at https://www.nzpost.co.nz/personal/receiving-mail-parcels/receiving-your-parcels/parcel-leave

Redirections and redeliveries can also be performed online at https://www.nzpost.co.nz/tools/tracking

Delays may occur. NZ Post has committed to keep New Zealand moving but will need to prioritise essential deliveries such as blood, food, medical supplies and other essential items so delays may occur.

In the event of a low stock scenario, priority will be given to essential services such as police and medical services. In this event, you will be given a choice of refund, alternative or backorder.

If you have any questions, or if there is any other way we can help, please don't hesitate to ask.

Stay Safe.

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Payment

Techexpress makes buying easy. We offer a wide range of payment options to suit all needs.

Choose a payment method that best suits you.

Afterpay. Pay it off over four fortnightly interest-free payments. Unlike layby, we ship your order immediately.
American Express.
Bank deposit.
Debit Card.
Diners Club.
Discover.
EnRoute.
Internet banking.
JCB.
Layby: While we do not offer a Layby service, you can pay it off over four fortnightly, interest-free payments with the Afterpay service. Unlike layby, we ship your order immediately.
MasterCard.
Over-the-Counter at 495 Kiwibank and Post Shop locations.
PayNow.
PayPal. Contact us for a secure payment link.
Phone banking.
Ping. Ping allows you to make instant payments from your bank account, Ping balance or credit/debit card.
Prezzy Card.
Q Card.
Visa.

Internet banking and over the counter payments can be made to Kiwibank account number 38 9009 0693924 00, account name Techexpress NZ LTD. Please use the Trade Me purchase number as the reference. Failure to use the Trade Me reference for your payment may result in unwanted delays.

The bank deposit payment option is not available for Shopping Cart purchases. Payment for Shopping Cart purchases can only be made with Afterpay, Credit Card or Ping.

Tracking details are supplied with confirmation of payment.

A tax invoice and receipt of payment is sent with every purchase.

Frequently asked payment questions.

Q Can I pay cash? We do not accept cash.

Q I have made a payment but not seen my order confirmation. Contact us for help.

Q Can I pay with a Credit Card over the phone? We cannot accept Credit Card payments over the telephone.

Q How long do I have to pay? Buyers have up to seven working days to complete a trade by making payment.

Q If I send a screenshot of the bank payment, can you ship my order? We cannot accept a screenshot as confirmation of payment.

Q Do I get an email when payment is confirmed? Yes. We confirm payment by sending a receipt and tracking details to your Trade Me registered email address.

Q Is my payment secure? Yes. We have no direct access to your credit card information and our office systems employ two factor authentication to protect your personal information.

Q Can you ship my order if I email you a screenshot of the bank payment? As much as we would love to help, we are unable to accept a screenshot, screen capture, or screen grab as payment confirmation.

Q How do I pay for items in my Shopping Cart with internet banking or bank deposit? The bank deposit payment option is not available for Shopping Cart purchases. Payment for Shopping Cart purchases can only be made with Afterpay, Credit Card or Ping. More information about the Trade Me Shopping Cart can be found here.

Payment terms of service:

We cannot accept a screenshot as confirmation of payment.

Bank payments may take 1~2 business days to appear and be reconciled.

Buyers have up to seven working days to complete a trade by making payment.

Unpaid purchases will be deemed abandoned and cancelled without notice after seven working days.

The full, correct shipping fee must be paid before your purchase is sent. Choosing the wrong shipping fee will cause delay.

Bank payments must include the purchase reference number and be the correct amount. It is the Buyers responsibility to ensure that bank payments include the purchase number as a reference and are the exact amount. We cannot accept responsibility for delays caused by incorrect payment amounts or purchase reference numbers.

Do you have a question? Ask us. We welcome and answer all questions.

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Shipping

We want every delivery made as efficiently, as fast and as safely as is possible.

We offer New Zealand and Australia wide delivery. We ship to Homes, Schools, Businesses, Rural, Po Boxes, Private bags, Parcel pods, Rural New Zealand and Australia.

We are here to help. Occasionally things can go wrong. If they do, simply let us know. We look forward to looking after you and your purchase.

Shipping times: Our carrier has a next working day delivery target. Rural can take a little longer. Australian deliveries are 7~10 working days.

Combined shipping: We offer a combined shipping service. The combined shipping service is a discounted shipping fee offered when multiple, different, items are purchased and 'combined' with another purchase where the full standard shipping fee is paid.

We are unable to ship purchases when only the combined shipping rate is chosen.

How does combined shipping work? Items must be added to the Trade Me Shopping Cart to be eligible for combined shipping. Combined shipping will not work if 'BUY NOW' is used.

Flat rate shipping: Our flat rate shipping service means you can purchase more than one of the same item and only pay for shipping once. Trade Me may publish this as "Shipping more than one item: No extra charge".

Shipping methods: We use NZ Post couriers.

Tracking: A tracking service is used with every purchase. The tracking details are emailed with every purchase.

Hints and tips for efficient, fast and safe delivery.

Update your Trade Me address before purchasing.
Include your full name, telephone number and company name if applicable.
If you want your purchase delivered to an address which is not in your Trade Me account, add the new address to 'My delivery addresses' under 'My Trade Me' in your Trade Me account before purchasing. Click here to update or add a new delivery address on Trade Me.
Do not request address changes in the purchase notes. Our automated dispatch systems may overlook the request.
Incomplete, or incorrect addresses may result in delays. Validate your delivery address at www.nzpost.co.nz/tools/address-postcode-finder
Address to a workplace, friend, relative or neighbour that you know will be home to enable delivery on the first attempt. Deliveries to businesses are usually successful on the first attempt.
Complete an Authority to Leave form with the Courier Company so that your delivery will not require a signature and may be left at an unattended location. Please note, we are unable to accept responsibility for lost or damaged purchases where an Authority to Leave agreement exists.
Combine and save. We offer a discounted Combined Shipping service when one full shipping fee is paid on the first item.
Combined shipping of purchases is welcomed when one full shipping fee is paid for on the first item.
Save even more with FREE SHIPPING. Spend over $99 via the Shopping Cart for free delivery.

Shipping terms of service:

We reserve the right to choose to the carrier.

Our Free Shipping offer applies to all New Zealand addresses. Australian addresses are not eligible for this offer.

We are unable to issue a replacement or refund until the carrier has had the opportunity to complete an investigation.

If an invalid delivery address is detected, we reserve the right to hold the order until the Buyer has given a valid delivery address.

It is the Buyers responsibility to ensure that someone is available to accept delivery or that an authority to leave agreement exists with the Carrier.

We accept no responsibility for direct or indirect losses due to delivery delays. We are unable to guarantee the service or delivery times of a carrier.

The Buyer must inspect the goods at the time of delivery and report any damages, faults, incorrect or missing goods via email to Techexpress within 72 hours.

The full shipping fee must be paid prior to the dispatch of your purchase. Choosing the incorrect shipping fee, i.e. selecting only the combined shipping fee, will result in delays.

Please notify us via email if your order is not received within 5 to 7 working days of dispatch. We accept no liability for non-delivery of goods after a period of greater than thirty (30) days of dispatch.

Delivery is considered complete when the carrier confirms that GPS coordinates align with the delivery address. We accept no liability for non-delivery when GPS coordinates align with the delivery address.

We may pass on your information to aid in the delivery of your purchase, to the carrier. This information may include, Your name, address, email address, telephone number, description and value of your purchase.

If you request the parcel is left, you are deemed to have granted the courier authority to leave. For example, ‘leave at back door or front porch’, ‘leave in letterbox or mailbox’, ‘leave without a signature’. We accept no responsibility for delivery where an authority to leave has been supplied.

The Buyer will allow the Carrier to complete delivery. The Buyer will provide the Carrier with all fair and reasonable assistance to facilitate delivery. It is the Buyer's responsibility to respond to calling cards, or, liaise with the Carrier when a delivery attempt is unsuccessful. Techexpress shall not be liable for any costs or losses where the Buyer inhibits delivery by way of abandonment, non-communication or redirection.

Frequently asked Shipping questions:

Q Can you send to a PO Box? We deliver to PO Box addresses.

Q What courier company do you use? We use NZ Post couriers.

Q Am I rural? To see if your address is rural, go to www.courierpost.co.nz/tools/address-checker

Q How do I track my purchase? Your dispatch confirmation email will include a tracking link and tracking number.

Q Do you have these in stock in New Zealand? Yes, all goods are stocked here in New Zealand for immediate dispatch.

Q Would you consider doing free delivery? Yes. We offer a free delivery service when $99 worth of items are added to the Trade Me Shopping Cart.

Q My delivery is delayed, can I get a refund? We offer the choice of a refund or re-ship once the carrier has completed a delivery investigation.

Q I think my purchase is lost. What do I do? Contact us. We will launch an investigation. Once the carrier has investigated we offer the option of a refund or reship.

Q Does your free shipping offer include rural delivery? Yes. Add $99 worth of items to the Trade Me Shopping Cart for free New Zealand wide delivery including PO Boxes, Private Bags, Rural & Remote NZ.

Q Can I Add to my order? Yes. In most cases, you are welcome to add to your order before receiving the shipping confirmation. We are unable to add to an order once shipping has been confirmed.

Q How long will delivery take? Our carrier has a next working day delivery target. Rural can take a little longer. Tracking details are emailed once your purchase is carefully packed and scanned.

Q How long will my purchase take to arrive? Our carrier has a next working day delivery target. Rural can take a little longer. Tracking details are emailed once your purchase is carefully packed and scanned.

Q Do you offer a same day courier service? We are unable to offer a same-day courier service. If urgent, we can prioritise your purchase. Our carrier has a next working day delivery target. Rural can take a little longer.

Q Can you guarantee delivery times? While we aim to deliver as quickly as is possible, we are unable to guarantee the service or delivery times of a carrier. Our carrier has a next working day delivery target. Rural can take a little longer.

Q Can you deliver on a Saturday? We are unable to offer a Saturday morning courier service. Consider addressing your purchase 'C/O XYZ Courier Company' for a possible Saturday morning collection. We are unable to guarantee the service or delivery times of a carrier.

Q Can I pay extra money for faster shipping and delivery? No, we do not offer a courier upgrade service.

Q I have used the wrong delivery address what do I do? Contact us. In many cases, we can redirect your purchase or arrange for a courier depot collection if delivery has not been made. If delivery has been made to the wrong delivery address we recommend immediately notifying the occupants of the wrong delivery address that you are expecting a parcel.

Q Can I send a prepaid courier bag, courier ticket, envelope or mailer bag for my purchase? We accept the responsibility for delivery, insurances and tracking. Due to this, we do not offer a service where customers supply prepaid courier bags, courier tickets, envelopes, mailer bags or arrange for a third-party carrier to collect purchases from the techexpress distribution centre.

Q How do I combine shipping? To combine shipping, enter the quantity you wish to purchase on each listing and click the blue “Add to Cart” button. When you have completed shopping click on the Shopping Cart. Select “non-rural tracked”, or “rural tracked” on one item, then “Only use if a Shipping fee over X.XX is paid” on additional items. Spend $99 via the Shopping Cart for FREE SHIPPING.

Q The courier was unable to deliver. What do I do? In some cases, the courier is unable to complete delivery on the first attempt as no-one is available to accept delivery or the courier feels that leaving your parcel is not safe. Where the courier is unable to complete the delivery a calling card is left to arrange Depot collection, Re-delivery or Re-direction to an alternative address.

Q My purchase arrived damaged. What do I do? If your purchase arrives damaged please contact us for immediate help. Retain all packaging, including the bubble wrap, box or satchel. Take several complete and clear photos of the damage and the packaging. We will launch an investigation which may include the courier company collecting the purchase. Once the courier company has investigated we will offer the option of a refund or reship.

Do you have a question? Ask us. We welcome and answer all questions.

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Terms of Service

Please read the following terms and conditions carefully before placing your order. These terms and conditions contain important information about the ordering, processing, fulfilment and delivery of goods, including limitations of liability.

If you have any questions, are unsure, or require help, Contact us. We welcome and answer all questions.

These terms and conditions apply to the use of this website, the ordering, purchase, fulfilment and delivery of products from www.techexpress.co.nz

These terms and conditions constitute a contract between the customer (You) and TECHEXPRESS NZ LIMITED.

1. AGREEMENT

1.1

In these terms and conditions we, our or us means Techexpress; and you, your, the buyer or the customer means the person who accepts these terms and conditions, by using this website and associated software, networks and processes, including the purchase of goods or services through the website.

1.2

By browsing the website, or placing an order, you agree to these terms and conditions as set out below, which constitutes a legally binding agreement between us and you for the supply of goods.

1.3

The agreement together with your order constitute the entire agreement between us and you for the supply of goods. The agreement cannot be varied unless we agree to vary it in writing or by email.

2. LEGAL CAPACITY

If you are under the age of eighteen (18) years you cannot place orders with Techexpress. By accepting this agreement, you acknowledge that you are over the age of eighteen (18) years

3. WEBSITE USE

3.1

The website may contain links to other web sites. Those links are provided for convenience only and may not remain current or be maintained. We are not responsible for the content or privacy practices associated with linked web sites.

3.2

You must ensure that your access to, or use of the website is not illegal or prohibited by laws which apply to You.

3.4

You must take your own precautions to ensure that your process for accessing the website does not expose You to risk of viruses, malicious computer code or other forms of interference which may damage your computer system. We take no responsibility for any such damage which may arise in connection with your use of the website.

4. PRICING

4.1

Prices displayed on the website are subject to change without notice. Once an order has been accepted by us and a purchase contract formed under clause 6, the price of the goods cannot be varied except:

by agreement between you and us in writing or by email; or
in accordance with clause 7.4.

4.2

All prices listed on the website exclude delivery costs. Delivery costs are shown separately on an order.

5. PRODUCT SPECIFICATIONS

5.1

Features and specifications of goods described or depicted on the website are subject to change without notice. For the avoidance of doubt, we will not materially change the features and specifications of goods once an order has been accepted by us and a purchase contract formed under clause 6.

5.2

All weights and dimensions of goods described in the website are approximate.

5.3

Due to camera, lighting, monitor and manufacturing variations, colours may vary.

5.4

We are not familiar with your environment, hardware, software or technical requirements and offer no compatibility or suitability guarantee. It is the Buyers responsibility to ensure that goods are suitable and compatible with the Buyers environment, hardware, software or technical requirements.

6. ORDERS

6.1

You may place an order by following the instructions on the website. By placing an order, you make offer to enter into an agreement to purchase the goods the subject of your order (Purchase Contract).

6.2

Orders will be deemed to have been received by Techexpress at the time Techexpress sends an order confirmation to your nominated email address.

6.3

Techexpress is an online distribution business and will primarily communicate with customers via email. It is the customer's responsibility to ensure the correct contact details are entered and that the nominated email address is regularly checked for correspondence.

6.4

Any communication containing abusive, bullying, malicious, profanities, spam, offensive or obscene language, will be ignored. This includes illegal, unlawful or continued unreasonable demands.

6.5

Techexpress reserves the right to decline to enter into a purchase contract with you and may cancel your order at any time prior to dispatch of the goods.

6.6

In the event of a cancelled order, funds paid in relation to that order will be refunded. You will be provided with email confirmation of the cancellation and refund.

6.7

Techexpress does not accept any responsibility for orders that are; declined, delayed, not accepted, not cancelled or not updated due to email and internet delays and disruptions.

6.8

Techexpress shall not be liable for any delay in performing any of its obligations under this agreement if such delay is caused by circumstances beyond the reasonable control of Techexpress (or its affiliates), and Techexpress shall be entitled to a reasonable extension of time for the performance of such obligations.

7. PAYMENT

7.1

You may provide your nominated credit card during the purchase process described on the Website.

7.1.1

7.2

Payment for orders will be processed immediately upon confirmation of your order.

7.3

If your nominated payment method triggers our fraud prevention protocols, We may contact you to confirm additional details, or rescind the transaction. In this case, until your order has passed our fraud prevention protocols your order will not be fulfilled. If you do not provide the requested information within up to 7 days, your order will be cancelled and your payment will be refunded back to the method in which you paid. These information requests are sent to help protect credit card holders from online fraud.

7.4

Despite our best efforts, on occasion it may be possible that a small number of the goods in our range may be incorrectly priced on the website. If we have made a mistake and a product's correct price is higher than the price on the website, we may either contact you before shipping to request whether you want to buy the goods at the correct price or cancel your order. If a product's correct price is lower than the stated price on the website, We will charge the lower amount and send you the product, or where the higher incorrect price has been charged, We will refund the price difference and send you the goods.

7.5

Unpaid orders will be deemed abandoned and cancelled after seven working days.

8. DELIVERY AND OWNERSHIP OF THE GOODS

8.1

We try to ensure that all goods are delivered in a prompt and timely manner. However, from time to time, it is possible that shipping and other factors outside of our control may result in delays. We can offer no guarantees on delivery times. Techexpress does not accept any liability for loss or damage suffered by anyone as a result of any such delays.

8.2

The date of dispatch listed on the website is the estimated date of dispatch as is reasonably estimated by Techexpress. Where scheduled dispatch of goods is delayed by more than one week, customers will be notified by email via the email address nominated in their order. Customers are permitted to cancel their order and receive a refund in accordance with the returns policy at any time prior to dispatch of the goods.

8.3

Techexpress can deliver Products to PO Box, Metro, Urban and Rural addresses.

8.4

Where a customer gives written authority for goods to be delivered without a signature, any and all included insurance cover will be voided.

8.5

The Carrier will deliver goods during local business hours (9am to 5pm, Monday to Friday excluding public holidays).

8.6

Techexpress is not responsible for the delivery times of goods. Once goods have been dispatched, it is the customers responsibility to liaise with the courier nominated by Techexpress (as notified to the customer) in relation to date and time of delivery. Techexpress shall not be liable for any inaccuracy of information provided to customers relating to the date and time of delivery.

8.7

The Buyer will allow the Carrier to complete delivery. The Buyer will provide the Carrier fair and reasonable assistance to facilitate delivery. It is the Buyer's responsibility to respond to calling cards, or, liaise with the Carrier when a delivery attempt is unsuccessful. Techexpress shall not be liable for any costs or losses where the Buyer inhibits delivery by way of abandonment, non-communication or redirection.

8.8

It is the Buyers responsibility to ensure that someone is available to accept delivery or that an authority to leave agreement exists with the carrier.

8.9

Where you have provided an incorrect or incomplete delivery address for your order, we may charge a redelivery fee for each subsequent delivery attempt. Where the Carrier has completed the delivery, we can not accept any losses if the Buyer has provided an incorrect or incomplete delivery address.

9. FAULTY OR DAMAGED GOODS

Techexpress will replace or refund faulty or damaged goods in accordance with the warranty terms and conditions and your rights under the New Zealand consumer law.

10. REFUNDS AND RETURNS

10.1

Nothing in these terms and conditions excludes, restricts or modifies the consumer guarantees provided for by New Zealand consumer law.

10.2

All refunds may take up to 10 business days to be processed.

10.3

Other than in accordance with the returns policy, refunds are strictly limited to those available under clauses implied by statute.

10.4

In order to facilitate a return under the returns policy, please contact Techexpress customer service.

10.5

The customer must comply with directions from staff to facilitate a return.

10.6

Returned goods, under the returns policy must be returned in their original packaging with all accessories, and must be in a re-saleable condition. For the avoidance of doubt, nothing in this clause limits or restricts Your ability to make a claim that may be available to You for failure to comply with a guarantee under the New Zealand consumer law. If you are returning goods due to a fault or defect under a guarantee under the New Zealand consumer law, you may be able to return the goods without its original packaging.

10.7

Subject to clause 10.9, it is the customer's responsibility to ensure that returned goods are returned safely. We take no responsibility for goods lost in transit.

10.8

Any redirection via the Carrier to the returns address will be deemed a 'change of mind' return and is not eligible for a shipping fee refund.

10.9

Where you are returning goods to us because of our failure to comply with a consumer guarantee, You must return the goods to us at your cost unless the goods cannot be returned, removed or transported without significant cost to you because of:

the nature of our failure to comply with the consumer guarantee, or
the size or height, or method of attachment, of the goods.

Where you are returning goods to us, we take no responsibility for goods lost in transit.

We are unable to accept photographs in-lieu of returned goods.

It is the Buyers responsibility to retain all goods. We cannot accept liability for discarded goods.

10.10

In the event that we are unable to supply a product, we will, without notice, cancel the order and issue a full refund.

11. WARRANTIES

11.1

Each item sold on the website is covered by either a 30 day, 90 day, 1 Year or 2 Year Return to Base warranty. Return to Base means that it is the Buyers responsibility to return the purchase to Techexpress.

11.2

We do not have repair facilities or carry spare parts for each product.

11.3

Nothing in these terms and conditions excludes the application of statutory conditions, warranties and guarantees.

12. LIABILITY

To the extent permitted by law we will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise; and our maximum aggregate liability for any Product supplied to you whether, in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question.

We will not be liable for compensation of costs or damages that may arise in respect of the use of product(s).

For the avoidance of doubt, nothing in this clause limits or restricts Your ability to make a claim that may be available to You for Our failure to comply with a guarantee under the New Zealand Consumer Law.

13. INTELLECTUAL PROPERTY

All Intellectual Property in any Material on the Website is the property of Techexpress. Unless expressly authorised under these Terms and Conditions or otherwise, you may not reproduce, adapt, modify, display, perform or distribute any Material or any part of any Material.

14. PRIVACY

By placing your Order or otherwise contacting Techexpress, you agree that We may store, process and use data collected from your Order for the purposes of processing your Order. By placing your Order or otherwise contacting Us, you also agree that we may use such data, other than credit card details, in order to provide you with information from time to time on other Techexpress Products that may be of interest to you. You may obtain a copy of the data held by us concerning you on request in writing. We reserve the right to charge an administration fee for processing such request. If any data held by us concerning you is incorrect, we will correct it on your written request. Please refer to our Privacy policy.

16. MISCELLANEOUS

16.1

Title and risk in the Techexpress Products pass to You at the point of dispatch or embarkation by Techexpress to Your courier.

16.2

Techexpress reserves the right to make changes to the Techexpress Website and these Terms and Conditions without notice. For the avoidance of doubt, any such changes will operate prospectively from the time that the revised Terms and Conditions are published on the website and will not impact any Purchase Contracts entered into prior to the date of the publication of the revised Terms and Conditions.

16.3

Any provision of these Terms and Conditions which is void or unenforceable may be severed from these Terms and Conditions without affecting the enforceability of other provisions.

16.4

A failure or delay by Techexpress to exercise a power or right under these Terms and Conditions does not operate as a waiver of that power or right, and the exercise of a power or right by Techexpress does not preclude its future ability to exercise that or any other power or right.

16.5

Insofar as they apply to the ordering, purchase, fulfilment and delivery of Techexpress Products from www.techexpress.co.nz, these Techexpress Product Terms and Conditions and General Terms and Conditions are governed by and must be construed according to the law of New Zealand and the parties submit to the jurisdiction of the courts in that Country.

16.6

No Techexpress employee or agent has the authority to vary any of the Terms and Conditions governing any sale.

Warranty

We offer goods on the understanding that they are fit for the intended purpose for the reasonable time one should reasonably expect them to last.

We honour the New Zealand Consumer Guarantees Act and all relevant consumer rights legislation.

Warranty period: Warranty periods are specified on each item within the Trade Me listing description.

Warranty is offered as a return to base refund or replacement service.

What does 'return to base' mean? Return to base means that it is the Buyers responsibility to return the purchase to Techexpress. We are unable to arrange a collection, send a courier, courier bag or ticket. When purchases are faulty or not as described, we refund fair and reasonable return costs.

The warranty will not cover purchases that are damaged by liquid, impact, abuse, misuse or returned as incomplete or intentionally damaged. Removal of any label, tampering, or any unauthorised use also voids the warranty.

Where purchases are supplied for business or commercial use, the New Zealand Consumer Guarantees Act does not apply.

We cannot accept responsibility for lost or damaged in transit returns.

Returns

We aim to make returns as easy as is possible.

To start a return, simply contact us via email. Our email address can be found on your 'Won Items' page under 'My Trade Me'. Click here to open in a new page.

To allow us to process your return as quickly as possible, please ensure that it is in original condition, complete with all packaging and accessories, clearly marked with your full name and the Trade Me purchase reference number.

Under our 'change of mind' returns policy, purchases may be returned within 14 days of receipt, in original, complete, resalable condition for a refund of the purchase price less shipping fees. Return costs are the responsibility of the Buyer.

When a purchase is faulty or not as described, we refund fair and reasonable return costs.

For your security, refunds are issued via the same payment method used for the original purchase.

We confirm by email when returns are received and aim to have refunds issued the same day as receipt of return.

Returns terms and conditions:

Returns are only accepted if the goods are returned in the same condition they were sent.

It is the Buyers responsibility to ensure that goods are returned safely to the supplied return address.

Returns are the Buyers responsibility. We are unable to provide courier services or prepaid courier bags.

We recommend using a tracked return service as we accept no responsibility for lost or damaged returns.

Purchases must be returned as complete with all original accessories, manuals, bags, cartons, boxes and packing materials.

We accept no liability for costs or losses associated with products that are faulty or not as described, beyond what you paid to us.

Any redirection via the carrier to the returns address will be deemed a 'change of mind' return and is not eligible for a shipping fee refund.

Where Goods returned as faulty are tested as non-faulty, and the Buyer requests return, we may charge a shipping fee to return the Goods.

The Buyer must inspect the goods at the time of delivery and report any damages, faults, incorrect or missing goods via email to Techexpress within 72 hours.

We do not have repair facilities or carry spare parts for each product. We offer a return to base refund or replacement guarantee. When a replacement is unavailable, we offer a refund.

Frequently asked returns questions:

Q Do I need to send a return cost receipt? While we typically do not require a receipt, we recommend keeping it in a safe place for your records.

Q How long will it take for my return to be processed? We confirm by email as soon as returns are received and aim to have refunds issued the same day as receipt of return.

Q Can I bring my return over or just drop it off? We do not offer a 'drop-off' service. We accept returns when couriered or posted to the supplied returns address. We can recommend the Trade Me 'book a courier' service. A courier can collect from your home, work or anywhere else you like. It’s convenient, easy to use, and you can re-use the original packaging. Click here to use ‘Book a courier’.

Q Have you received my returned items? We confirm by email as soon as returns are received. We recommend that you return your items using a tracked return service to ensure safe delivery as we are not liable for the loss or damage of an item being returned.

Q Can I return an item for an exchange instead of a refund? We do not offer an exchange service. If you would like a different item, please return the product to us and place a new order. This helps to ensure that you receive the exact item and quantity desired without delay.

Q Can you send a prepaid courier bag for my return? We, unfortunately, do not offer this service. Returns are the Buyers responsibility. We are unable to provide courier services or send prepaid courier bags. When purchases are faulty or not as described, we refund fair and reasonable return costs.

Q Do I have to return my purchase for refund or replacement even if it is a faulty or a low value item? Yes. Purchases must be returned in the condition that they were sent with all accessories including the original packing materials, bags, cartons and boxes. Returns are only accepted if the purchase is returned in the condition that was sent.

Return to Trade Me

Returns and Refunds

We aim to make returns and refunds as easy as is possible.

To start a return, simply contact us via email. Our email address can be found on your 'Won Items' page under 'My Trade Me'. Click here to open in a new page.

Under our 'change of mind' returns policy, purchases may be returned within 14 days of receipt, in an original, complete, resalable condition for a refund of the purchase price less shipping fees. Return costs are the responsibility of the Buyer.