Tech Support
Treat your Chromebook with care!
Read the Agreement form you signed carefully so you are aware of the limitations of accidental and deliberate damage. See the bottom of this page for troubleshooting tips.
Please be extra careful when carrying your device or putting it in to a backpack. It is easy to crack your screen if you aren't careful.
Common Problems- Log Off/ Power off
Many common problems are resolved by just logging out of your account and powering off and back on.
Try this first before completing our tech support form
En Espanol- La forma esta aqui
Tech Support Process
1- Please fill out this form (In spanish here) to initiate Tech Support.
2- If you are unable to complete your work, please notify your Teachers and Guidance Counselor that you are having issue with your Chromebook and are awaiting assistance.
3- Check your school email for a notification of the next steps. (either more troubleshooting tips, or a scheduled time to drop your device of and pick up a loaner.
4- Once your request has been processed, You will receive an email response explaining how to proceed, either to bring your device to the library to exchange for a loaner, or next steps to try.
RBR BucIT students serve as Tech Support specialists. Many of the tech requests can be handled immediately, some are fixed in our tech department, and others will need to be sent out for repair. If a student device is in need of repair, a student will be given a loaner Chromebook until their device returns.
My Chromebook won't turn on
Connect to a charger and plug it in
Press power button
If nothing happens, CONTINUE to charge for 1 hour (IF YOU KNOW IT HAS A CHARGE, go to Step 6)
Press power button again
If there is no activity, lower the lid almost all the way down and then raise the lid.
NEW in 2023: If you know it has a charge, Hold down refresh (curly arrow on top row) and power button for about 5 seconds- you should see light activity on left side. Let go, wait a second, and power back up. This is a refresh to your computer. You should NOT need to do this more than 1x every few months.
If nothing happens, complete google form (in Spanish here) and once confirmed, bring your device to temporary media center (Room 140) if we're in school.
My Chromebook only works when IT's Plugged in
Connect to a charger and plug it in
If it is not on, press power button
When CB is powered on, note battery percentage (bottom right corner)
Keep CB on charger for at least 1 hour
Note if the percentage has increased.
If nothing happens, complete the google form (in Spanish here) and once confirmed, bring your device to temporary media center (Room 140) if we're in school.
My keyboard is acting strange
Click bottom right of screen
Select Keyboard
Select correct keyboard for your work (International if you are using accents, etc)