There are a handful of people who are available to assist you with questions about technology. We will unpack the roles of each of those people below:

Campus Technology Liaison

Every campus has a staff member who serves as your designated Campus Technology Liaison (CTL). The CTL performs the following duties:

• Manages the Campus Technology Inventory

• Supports the use of classroom and teacher technology

• Communicates and oversees the Fall and Spring BrightBytes survey completion

• Provides technology-related professional learning and support on campus

Your CTL is your go-to person for immediate assistance, but keep in mind that your CTL also serves another role in your school. Most CTLs are either librarians or classroom teachers.

Digital Learning Specialist

Digital Learning Specialists work for the Educational Technology department. Each Digital Learning Specialist (DLS) is assigned to multiple schools. The role of the DLS is to:

• support teachers with effective ways to integrate technology into their instructional practices

• provide professional development for teachers

• provide additional support needed to integrate technology into daily lesson plans

Your DLS is your go-to person for questions about technology applications or tools as well as for support in planning, teaching, and reflecting upon a lesson. Your DLS will be on your campus from time-to-time, but they can always be reached by email.

Note: Your Digital Learning Specialist is not your contact for technical support. His/her role is to provide instructional support.

FWISD Help Desk

For technical support, you can contact the FWISD Help Desk or submit a Footprint.

The Help Desk can be reached at 817-814-HELP (or 817-814-4357).

You will learn more about Footprints in Step 2.

Footprints

You can submit a service request (or Footprint) using the Footprints Service Request System. The Quick Reference Guide below will guide you through the steps to submit a Footprint.

Technology Quick Reference Guides

For instructions about using technology tools, you can access the FWISD Quick Reference Guides. Use the button below to explore the Quick Reference Guides that are currently available.

Customer Service Website

The Customer Service Website has additional resources. Access the resources using the button below.