Phone Script

PHONE SCRIPT:
Store: Hello (someone's name) speaking, how can I help you? 

Student:                                                                                          May I please speak to your manager regarding a donation request? 

Store: Yes/No. Can you tell me what this is about?

Student: See below

YES

NO

Great, thank you for your time!

Please wait for the appropriate person to answer the phone….

OR if they say tell me more…

Hello, we are grade four students at McMurrich Junior public school and we are learning about starting up a small business. May we share more information with you? 

If now isn’t a good time will there be any other time you will be free for a call?

School: McMurrich Junior Public School.

Phone number: (416)-393-1770

YES

NO

Hello, this is ____ calling on behalf of Pack O’ Pigeons. We are students of McMurrich Junior Public School participating in the 20th annual business day. Business Day is an event where we make and sell custom products and donate the proceeds to a charity. Our team’s products are a card game based on helping animals.

Our team is asking for donations such as paper, cash, toys, or gift cards to raffle. We are asking for $100 gift cards.

We thank you for your time and we hope you have a good day.

OR

Great, do you have a specific time you would like to contact us?

In addition if you change your mind please call (416)-393-1770

YES

NO

Great, we appreciate your time and effort and the donation. 

Would you like us to pick up the donation or can you ship it to us?

Here is our contact information: 

Email: zelia.capitao-tavares@tdsb.on.ca

address: 115 winona drive

Phone number:(416)-393-1770

We thank you for your time and we hope you have a good rest of your day.

In addition, if you change your mind or have any additional questions, please reach out (416)-393-1770.