Elevation Burger Kuwait ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how the Elevation Burger Kuwait mobile application collects, uses, and protects your information when you use our services.
By using the Elevation Burger Kuwait mobile application, you agree to the collection and use of information in accordance with this Privacy Policy.
To provide and improve our services, we may collect the following types of information.
When you create an account or place an order, we may collect:
Full name
Phone number
Email address
Delivery address
Account login details
To process your orders, we may collect:
Order history
Selected menu items
Payment method used
Transaction details
We may automatically collect certain device-related information including:
Device type
Operating system
App version
Device identifiers
App usage data
If you allow location access, the app may collect location data to:
Identify nearby Elevation Burger branches
Improve delivery services
Enhance user experience
You may disable location access at any time through your device settings.
We use the collected information to:
Process and deliver orders
Manage your account
Provide customer support
Improve the app and user experience
Send promotions, offers, and updates (if enabled)
Monitor service performance
Prevent fraud and ensure security
We only collect information necessary to provide our services.
We do not sell your personal data.
However, we may share information with trusted third parties when necessary to operate our services, including:
Payment processing providers
Delivery service providers
Technical service providers
Analytics tools
These third parties are required to protect your data and only use it for the services they provide.
Payments made through the app are processed through secure third-party payment gateways. Elevation Burger Kuwait does not store full credit or debit card details on its servers.
All transactions are protected using industry-standard encryption and security measures.
We implement appropriate technical and organizational measures to protect your personal data, including:
Secure servers
Encrypted communications
Restricted data access
Monitoring for security vulnerabilities
While we strive to protect your data, no online service can guarantee complete security.
We retain your information only as long as necessary to:
Provide our services
Maintain order history
Comply with legal obligations
Resolve disputes and enforce agreements
If you delete your account, your personal data will be deleted or anonymized according to our data retention policies.
Users have the right to delete their account and associated personal data.
You can delete your account directly from the app by following these steps:
Open the Elevation Burger Kuwait App
Go to Profile
Select Account Settings
Tap Delete Account
Confirm the deletion request
Once the deletion request is confirmed:
Your account will be permanently removed
Your personal data will be deleted or anonymized
Your order history, rewards, and promotions will no longer be accessible
This action cannot be reversed
If you cannot access your account, you may request deletion by contacting us at:
support@elevationburgerkuwait.com
Please include the phone number or email associated with your account so we can process your request.
The Elevation Burger Kuwait app is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
If we become aware that personal data from a child has been collected without parental consent, we will take steps to remove that information.
The app may contain links to external services or third-party platforms. We are not responsible for the privacy practices of those services.
Users should review the privacy policies of any third-party services they interact with.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.
Updates will be posted on this page and the "Last Updated" date will be revised accordingly.
We encourage users to review this policy periodically.