Privacy Policy
Last Updated: 04.03.2025
Introduction
Welcome to Muddle! We are committed to protecting your privacy and ensuring you have a positive experience on our secure, anonymous platform. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access and use the Muddle mobile application (the “App”) on iOS and Android, and our associated web-based admin tools.
Definitions
“Personal Data”: Any information relating to an identified or identifiable natural person (e.g., name, email, profile details).
“Usage Data”: Information automatically collected from your device, such as device type, operating system, IP address, and app usage statistics.
“Third Parties”: External service providers who support functions such as payment processing, content moderation, and analytics.
Information We Collect
3.1. Account Information
When you create an account, we collect:
Contact Details: Name, email address, and optionally, profile photo.
Profile Information: Username, age, gender, city, and country.
3.2. Usage Data
Content and Engagement: Posts, messages, likes, follows, and interactions on the public feed.
Activity Logs: Login details, navigation patterns, and feature usage.
3.3. Device and Technical Data
Device type, operating system, unique device identifiers, and IP addresses.
Crash logs and error reports to improve app performance.
3.4. Payment Information
For subscription and in-app purchases, payment details (billing information) are processed securely by App Store/Google Play and are not stored on our servers.
How We Use Your Information
Your information is used to:
Provide and Enhance Services: Personalize your experience, facilitate anonymous sharing, and ensure effective communication.
Content Moderation & Safety: Monitor content for compliance with our community standards and remove inappropriate or harmful material.
Subscription & Payment Processing: Manage your premium features, subscription billing, and service upgrades.
Analytics & Improvement: Collect aggregated usage data to refine features and optimize performance.
Legal Compliance: Respond to legal requests and enforce our policies.
Legal Bases for Processing
We process your personal data based on:
Consent: When you agree to our terms and opt in for services.
Contractual Necessity: To deliver the services you have requested.
Legal Obligation: To comply with applicable laws.
Legitimate Interests: For app maintenance, security, and improvements, balanced against your privacy rights.
Data Sharing & Disclosure
We do not sell your data. However, your information may be disclosed as follows:
Service Providers: To trusted third parties for payment processing, analytics, and technical support.
Legal Requests: When required by law or in response to legal process.
Business Transfers: In the event of a merger, acquisition, or sale of assets, with measures to ensure data protection.
Data Retention & Security
Retention: Account and profile data is maintained as long as your account is active. Posts and chats are stored for 60 days before archiving.
Security Measures: We use encryption, secure storage, and access controls to protect your data. Despite our best efforts, no system is completely secure.
Data Breach: In the unlikely event of a data breach, we will notify affected users and take appropriate remedial actions.
User Rights
Depending on your jurisdiction, you have rights regarding your personal data:
Access and Correction: Request access to your data or corrections to inaccuracies.
Deletion: Request deletion of your data, subject to legal obligations.
Opt-Out: Adjust settings to opt out of marketing communications or targeted ads.
How to Exercise Your Rights: Contact us at muddlemuddlecom@gmail.com with your request.
Cookies and Tracking Technologies
While our primary mobile app experience does not use cookies as in web browsers, we may employ similar tracking technologies for analytics and to enhance user experience. You can manage these preferences in your device settings.
Children’s Privacy
Our services are intended for users aged 16 and older. We do not knowingly collect personal data from children under 16. If such data is inadvertently collected, it will be promptly deleted.
Updates to this Privacy Policy
We may update this Privacy Policy periodically. We will notify users of significant changes via in-app notifications or email, and the revised policy will be effective upon posting.
Contact Information
If you have any questions about this Privacy Policy or your data, please contact us at:
24 Athol Street
Douglas
Isle of Man
IM1 1JA
For support, please email: muddlemuddlecom@gmail.com