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Our Compendium

HOTEL INFO

ADAPTOR

The electric current is 220-volt A.C. 50 cycles. Should you require an adaptor, please contact Front Desk.

AIR CONDITIONING

Your room is fully air-conditioned with individual temperature controls, located on the wall near wardrobe.

AIRLINE and AIRPORT INFORMATION

Please contact Front Desk for assistant.

BAGAGGE COLLECTION / STORAGE

Please contact our Front Desk for baggage pick up and storage.

BUSINESS CENTER

Business Center offers a variety of services ranging from airline reservations, fast internet services, photocopy, facsimile, and limited secretarial services. Located on the Lobby Floor.

(Open from Monday – Saturday at 07.00am – 09.00pm).

CHECK IN AND OUT TIME

Check in time is at 02.00pm and checkout time is at 12.00pm noon.

CREDIT CARDS / TRAVELERS CHEQUE

We honor the following credit cards: Visa, Master Card, JCB, and American Express. In order to obtain authorization, payment arrangements should be made at least 48 hours prior to departure, Personal and travel cheques are not accepted.

DOCTOR’S CLINIC

The Doctor’s Clinic is on call 24 hours every day. Please contact our Front Desk.

DRESS CODE

Hotel Slippers are for in-room use only. Guests are not allowed to wear hotel slippers in lobby and all hotel facilities.

DURIAN

It is not allowed to carry or consume Durian fruits inside The Hotel.

EMERGENCY

Fire Emergency procedures are posted on the back of each guestroom door. Please take a moment to identify the location of the nearest fire exit staircase. More information of Safety and Procedure are available in this compendium.

MAINTENANCE

For all inquiries regarding maintenance, please contact our Front Desk.

MASSAGE

Please refer to Ayu Water Spa brochure in this compendium.
Call Front Desk for reservations. Open daily from 09.00am to 11.00pm.

PETS

For Sanitary reason, no pets are allowed in The Hotel.

POOL TOWELS

Pool Towels are available at the SPA Counter near the Swimming pool. Please do not use your room towel at the pool.

PRIVACY REQUESTED SIGN

Guest who doesn’t wish to be disturbed is advised to hang the privacy sign on the front door handle.

QIBLA

The Indonesian Ulama Council (MUI) states the Qibla direction is to the northwest of Indonesia. This is marked with green arrow on the ceiling. Praying mats can be delivered by contacting our Front Desk.

RECREATION AND ENTERTAINMENT – PLACE OF INTEREST AND ATTRACTIONS

Please call Front Desk for further assistance.

RELIGIOUS SERVICE

Please contact Front Desk for a full listing of religious services and locations.

ROOM RESERVATIONS

For future reservations at Swiss-Belinn Saripetojo Solo, please call our in-house Reservations Department at +62 271 745 1111 or reserve online at swiss-belhotel.com

SALES INFORMATION

Our professional Sales Team will assist you in planning your upcoming board meeting, business meeting, wedding or social event.

For further assistance, please contact Front Desk to directly reach our Sales Team.

SAFETY DEPOSIT BOXES

Safety Deposit Boxes are available at no extra cost at the Front Desk. A personal safety deposit box is also available in your room. The Hotel will not be liable for any missing valuables.

SAFETY & SECURITY PROCEDURES

OBSERVATION PORT

Your guest room door is equipped with a double lock for use while you are in your room.

ROOM NUMBER

To ensure Privacy, hotel personnel are instructed not to disclose room numbers of registered guests. You may be connected directly to another guest’s room by giving the name to Front Desk.

ADMITTANCE

Never admit repairmen or strangers without checking with Management.
Never admit persons with unsolicited deliveries.

CHECKING IN /CHECKING OUT

Do not reveal the name of your hotel or room number to strangers. Never discuss your plan for long stay in The Hotel in front of strangers.

FIRE EMERGENCY

Your safety is our outmost importance. We are fully equipped with the most sophisticated life safety systems. An emergency evacuation plan is located on your guest room door.

Please review the plan and acquaint yourself with the nearest fire exit. In the unlikely event of a fire or other emergency, please proceed as follow:

In case the fire alarm is activated, immediately exit the building through the nearest stairways and proceed to the assembly point.
Stay calm, do not run and do not use the elevator
In case you witness smoke, immediately report to our hotel staff or call Front Desk.

Follow instruction of our hotel staff or exit the building as instructed. Do not attempt to investigate

In case of fire, activate the nearest fire alarm and immediately exit the building through the nearest stairways in proceed to assembly point. Stay calm, do not run and do not use the elevator.
Check for door handle and door frame prior to opening. If door handle is hot, quickly proceeding to another exit route. If your path to stairway is blocked, quickly proceed to the other stairways s located in your floor map by the door. There are two emergency stairways in this building, get to know them and acquaint you to floor map.
In case of heavy smoke, get low or crawl, cover your nose and mouth and try to breath normally while exiting the building.
Should you need to use a fire extinguisher, there are several portable fire extinguishers placed in every floor as located on the map. Release the safety pin, point, and discharge.

Use fire extinguisher only to put away a small source of fire to prevent spreading, or to open your path when you are trying to exit the building.

If you are trapped inside room, place wet towel under the door, Call Front Desk or Front Office to locate your position. Or try to attract attention people from outside and wait for rescue.

EARTHQUAKE

Surakarta is prone to earthquake, if an earthquake should occur, hotel guest should:

Get down on the floor, duck, stay low. Go under a solid piece of table, or stay in and open doorway, or get on the floor against the wall or corner.
Stay away from mirror, window, tall objects, and hanging objects.
If an earthquake occurs when you are in bed, roll over and drop to the side of your bed. Cover yourself with blanket or pillow.
Stay low, cover your head with your arm, and stay calm. Earthquakes commonly occur for few seconds for a few times before it really ends. The gap between shocks to the next aftershocks can be seconds to minutes.
After it ends, exit the building through the nearest stairways and proceed to an open area.
Do not run and do not use the elevator. Be very careful of electrical wire, leak gas pipe, steel structure or any objects that might fall over during the shock.
In case of small earthquake, guests are still required to exit the building through stairways. Once you are in assembly point, follow instruction of our hotel staff. Guests are not allowed to enter the building until it is proclaimed safe by our safety personnel.
If you are outside the building when earthquake occur:

- Stay in an open area and stay away from tall objects such as electrical pole, trees, buildings, and light pole.

- Do not enter hotel or any houses or building

If you are trapped after an earthquake:

- Do not light up matches.

- Do not move abruptly as you might kick off dust and it will be heavier to breath and possibility of suffocation.

- Wait for the rescue team to come. In order for the rescue team able to locate your position, try to create some noise by tapping pipe, steel

or anything that can attract attention.

- Yell only as your last resort because it will rapidly drain your energy.

SURVIVAL TIPS :

In any type of emergency, despite the fact that survival is determined by many factors, people have better chance to survive when they are prepared, trained, and able to stay calm when the action take place Safety department show that accident and injuries occur when people are panic and running around uncontrollably, not because of the event itself.
Have knowledge for every emergency and know your evacuation plan.

HOTEL POLICY & LODGING AGREEMENT

In order to make your stay as pleasant as possible, the Management request your cooperation in accepting and observing the following regulations. Any violation of the regulations below may result in denial of property usage and Swiss-Belinn Saripetojo Solo has every right to demand that the guest involved compensate for the ensuing financial loss.

1. For the safety and comfort of all guests, the following is not permitted in this hotel:

- Use of electrical appliances on the room other than provided or accepted by the Hotel.

- Smoking in bed or anywhere else where the likelihood of fire is high

- Bringing in pets

- Possession of easily inflammable material, such as firearms, explosives, and gasoline.

- Disturbances annoying other guests.

- Using the lobby as a showroom.

- Distribution of advertising materials in the property.

- Bringing in any food items bought from outside.

- Using guest rooms for purpose other than lodging

2. An unclaimed article will be kept for period of six months, after which it will be disposed of in accordance with local laws.

3. We respectfully ask that you refrain from:

- Using equipment and fixtures issued by the Hotel for purposes other than their intended use

- Removing hotel fixtures or equipment from the premises.

- Attempting to reposition or transform hotel equipment or fixtures

4. Money and other valuables should be stored in the in-room personal or Front Office safe deposit box. The Hotel doesn’t assume responsibility

for the theft or loss of any unchecked items.

5. Guests are reminded that they are not permitted to leave their rooms wearing inappropriate attire, such as pajamas and slippers.

ARTICLE 1

APPLICATION OF PROVISIONS

Accommodation contract and related contracts to be considered by this hotel shall be in accordance with the following provisions. Particulars not covered in these provisions shall be considered in accordance with the local laws and customary practices of the land.
When reservations are made with credit cards, The Hotel will follow the agreements detailed in the existing contract between The Hotel and The Credit Card Company.
Notwithstanding, The Hotel may consider special arrangements. Such arrangements will not run contrary to the spirit of these provisions, local laws or customary practices of the land.

ARTICLE 2

REJECTION OF ACCOMODATION REQUEST

The Hotel reserves the right to refuse accommodation under the following circumstances:

When The Hotel is fully booked or no rooms are available

2. When it is highly considered that the prospective guest may engage

in an activity which comes in conflict with local laws concerning

lodging, or the public order, or local customary practices.

3. When the person requesting accommodation proves to be with a

highly contagious disease.

4. When the would-be guest intends to bring in pets or highly

inflammable substances.

5. In case of natural disaster, renovation, or any other circumstances

under which provision of accommodation is extremely difficult.

6. When the application for accommodation runs afoul of the

regulations stipulated in the laws of the Republic of Indonesia.

7. When it considered that the prospective guests are currently highly

recognizes public figure publicized in media for scandal or sensitive

issue that may cause disturbance to other guests.

8. Political refugee

9. Fugitives by the law

10. Returning Guest whose been put under Hotel Management’s “blacklist” due to their past history involving outstanding bills, harassment, assault, aggressive behavior, property damage, or disorderly conduct, in any of PT Solo Regency Hotel properties.

11. Guests whose public stated as “black list guest” of other hotel.

ARTICLE 3

CLARIFICATION OF PERSONAL INFORMATION

The Hotel will guarantee reservations only when a deposit for accommodation is made. Reservation made with a credit card will receive the same consideration as a cash deposit.
Reservation deposits can be utilized toward payment when cancellation of reservation occurs as stated in Article 7. Any remaining balance will be completely refunded. When reservations are guaranteed by a credit card, accommodation payment is in accordance with Article 4.
When reservation is made by credit cards and cancelled, the individual will be informed of the reservation number, date, name, and amount of balance.

ARTICLE 4

CANCELLATION OF RESERVATION

When reservation is wholly or partially cancelled, The Hotel reserves the right to request payment for the breach of agreement as follows:

Individual Guest
Cancellation made up to two days before expected arrival date. No cancellation fees
Cancellation one day prior to expected arrival date: 50% of the first day’s room charge
Cancellation at the same day of expected arrival or no showing: 100% of the first day’s room charge and room cancellation is automatically conducted.

2. When the reservation has been cancelled, should the guest be able

to show that failure to show up was due to delay or non-arrival of a

public conveyance, cancellation charges will not be required.

3. Reservation purchased through third party dealer is not refundable

or transferable. Any dispute that may occur will be finalized by the

respective dealer.

4. Cancellation fee is 100% applied during high-season and public

holidays.

ARTICLE 5

CANCELLATION OF RESERVATION BY THE HOTEL

The Hotel reserves the right to cancel reservations under the following conditions:

When one of the conditions in Article 2 prevails.

2. When the submitted specifics in Article 3 have turned out to be false.

ARTICLE 6

REGISTRATION

Guests are required to provide the Front Desk with specific information listed in Article 3 upon arrival at The Hotel.

ARTICLE 7

PAYMENT OF BILLS

Payment for accommodation shall be made at the Front Desk at the time of check-in

2. The Hotel may ask long-term guests for partial settlement of the bills

at the Front Desk

3. Bills shall be paid for in cash, credit card, or coupons recognized by

The Hotel. Personal and travel cheques will not be accepted

4. It is highly recommended that guests to acknowledge their bill one

day before check-out for convenience on the day of departure.

5. The Hotel will not refund even if guests voluntarily or unavoidably

choose not to use The Hotel facilities.

ARTICLE 8

HAND-OVER AND RETURN OF ROOM KEY

During check-in at The Front Desk, guests will receive their room keys which are required to be returned at the time of departure.
Any lost room key should be reported to the Front Desk

ARTICLE 9

REJECTION OF CONTINUED OCCUPANCY

Rejection of continued occupancy will apply to the following instances:
Non-compliances with Clauses 3-7 of Article.
Disobedience of The Hotel regulations.
Non-compliance with Clause 2 of Article 7.

ARTICLE 10

ACCOMMODATION OBLIGATION

The Hotel takes full responsibility of accommodation from the time of check-in until check-out.
The Hotel will not accept any

ARTICLE 11

OBSERVANCE OF REGULATIONS

Guests are advised to observe the regulations declared by The Hotel.

ARTICLE 12

HOUSE OF OPERATIONS

The Operational hours of the facilities of this hotel are publicized by each governing department and are subject to change on short notice

ARTICLE 13

ROOM CAPACITY REGULATION

1. Maximum occupancy of a room is two persons.

2. An extra bed must be purchased for a third guest above 12 years of

age. A maximum of one extra guest for every room. Extra beds are

based on availability.

3. Guests are not allowed to conduct a meeting with other guest,

especially non-staying guests, inside a hotel room. The Hotel

provides meeting facilities, restaurant, lounge, and bar for various

purposes of meeting and leisure.

4. No Group more than four people are allowed to gather inside a hotel

room. Use hotel facilities that have been provided for meetings and

leisure.

ARTICLE 14

ROOM DEPOSIT

Room deposit is obligatory prior to checking in
Refuse to submit a room deposit will cause a delay approval of check out for up to 30 minutes due to room inspection.
Consumed, loss, or damage items inside room are automatically billed in the registered credit card or charged upon check out.

ARTICLE 15

HOTEL FACILITIES AND F&B REGULATIONS

1. Hotel facilities and all of its compliments are intended for the

registered guests who warrant for the services that they have

purchased. All facilities, compliments, and services are not

replaceable or transferable to other guests or non-staying guests.

2. Hotel Management has the right to refuse guest and non-staying

guest to utilize facilities nor receive compliment if proven not

registered and do not have the right to receive the compliments.

3. Hotel Management hold no obligations to refund or applied discount

for unused facilities or facilities that are being closed due to

renovation or maintenance.

4. Swiss-Belinn Saripetojo Solo does not accept any liability for claims,

demands, liabilities, losses, damages, costs and expenses brought

against PT SOLO REGENCY HOTEL in respect to death, injuries,

property damage, property loss or any other sustained or incurred by

any other person as a result of utilizing any facilities provided by The

Hotel.

ARTICLE 16

LATE CHECK-OUT

The normal check out time is 12.00pm
Please notify the Front Desk Prior to your check-out
Late check-out charges are as follows:

Noon to 3:00pm: 30% of daily room rate

3:00pm to 6:00pm: 50% of daily room rate

After 6:00pm: fully daily room rate

Late check-out is not available during high-season or the room is already booked for the next guests.

ARTICLE 17

ILLEGAL MATERIAL, FIREARM, AND SURVEILLANCE

Due to several incidents occurred in the past in many countries, hotel has taken terrorists with great cautious. We respectfully asked all guests to be thoroughly checked with no exception. Under the standard operational procedure of “terrorist act prevention”, Hotel Management holds privileges to undergo the following actions:

1. Hotel Management has the right to check all belonging, bags,

luggage, vehicles, and body, and may refuse dangerous or illegal

material to enter hotel property.

2. Hotel Management has the right to remove unattended items and

open them by any means for investigation and hold no liability for the

damage and loss that has been caused.

3. Any found of illegal material will be reported to authorities.

4. Any suspicious material that suspected capable to be used to make

dangerous things will be hold for investigation.

5. Guest carrying firearm must show a valid permit or law enforcement

identification, and advised to store their firearm in The Hotel safety

deposit room and will be returned upon departure.

6. Firearms without valid permit are considered illegal and extremely

dangerous. Firearms will be sized for further process.

7. “Gun-Like” toy such as airsoft and gun replica must be reported to

The Hotel security personnel.

8. For safety, certain areas in The Hotel are under 24-hour surveillance

camera and Hotel Management has the right to use the recorded

tape for internal use.

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