Technology Support

Before arriving to the library for WiFi assistance, try these 2 tips...

Tip 1: Shutdown your laptop then reboot it. Sometimes it just needs a simple restart.

Tip 2: Hold down the power button and refresh button (along top of keyboard) at the same time for about 10-20 second then your laptop will reset itself.

If the above steps do not work, please visit the library for support.

Tech & The Library

Step 1: Report to your assistant principal so they can ping your device to try locating it.

Device Successful Pinged: Your assistant principal will search the area where your device is pinging for its recovery.

Device Unsuccessful at being Pinged: Depending on if it is considered lost or stole; your assistant principal will contact the library to issue you another device. The library cannot issue another device until your AP contacts the library team.

Replacement costs can be found by clicking here

Our Campus IT Tech

The library can put in a request for a password reset for your laptop, Infinite Campus, school email, and Google Classroom.

The library team cannot help with Jupiter passwords. Hit the "help me" button on the sign in page and a reset email will be sent to your school email (check your junk mail). If you do not have a Jupiter account, please get support in the main office from your assistant principal. 

Protect Your Device

Your laptop should have the protector case on at all times.

IT Help Line