Troubleshooting
Google Help Button
Troubleshooting.pdfTroubleshooting-Staff
clearning cookies anc the cache.pdfClearing Cookies
Google for Education (7).pdfTroubleshooting-Students
syncing.pdfSync Your Google Account
Google/Synergy Gradebook Sync
Syncing between Google and Synergy
*If you have issues with syncing the only option is to re-sync, as long as the G is in color. If the G is gray, please click on the G and ensure you are signed in to your Google account. Please repeat the process paying attention to the date when you set up your Synergy grade book to re-sync.
User Launch Map (1).pdfUser Launch Map
Use the User Launch Map:
To get started as a new teacher
At the start of the school year
To find user/staff support and resources supported outside of the Curriculum Department
Step 1 Log into your Google Account.pdfNotification Process
Please use the notification process as seen to the left for new students, student site transfers, and withdrawn students.
Contact: Sarah Ray
Having Trouble with Common Curriculum?
Please troubleshoot Common Curriculum Issues with the listed steps.
Review student usage on a Chromebook.webmReview Student Browsing History
Please play video to the left to learn how to review student browsing history. This is useful when you have a report of improper computer usage.
Control+Shift+T
Ctrl+Shift+T together to reopen a closed tab. This is useful when you are walking the classroom and a student clicks off of a tab. You have the authority to click Ctrl+Shift+T together to reopen a closed tab, up to 10 tabs.