FAQ and Answers

We try our best to give our patients enough refills on scripts to last until your next appointment, but if you do run out before your next scheduled appointment, contact your pharmacy. We participate with E-Rx electronic prescription refill system. Your pharmacy will submit an electronic request to our office for your script. If you require a written script (for mail order or controlled substances), please call our office and request your script or appointment as necessary.

I don’t have insurance. Do you accept patients without insurance?

Yes, we do. You are more than welcome to see us in our office. Please call for your appointment.

How do I get the results of the ordered lab work/diagnostic testing once I am done with them?

Your provider will review your tests’ results and you will receive a call from our office to let you know what they are. If there are abnormal results that need immediate attention, you will be called by one of our staff to schedule an appointment, so it can be discussed by your provider in person. If you have not heard about your results after two weeks have passed, please call our office to inquire about them.

I am moving and need my records transferred to my new healthcare provider. How do I transfer them?

Because of strict privacy laws, you will need to sign a Medical Records Release form, for us to process your request, giving us permission to transfer a copy of your records to your new healthcare provider. You can print the form from our website tab or stop by to our office to pick one up.

I have misplaced/need a copy of my child’s immunization record. How can I get a copy of it?

We have your child’s immunizations record in their chart. You can stop by to our office and request a copy of them.

I have misplaced my lab/x-ray order. What do I do?

We usually send or fax your test order/request to a specific facility. We also have a copy of your lab/x-ray order in your chart. You can call the office and have us resend it to the facility you are going to use, or you can stop by at our office to pick up a copy.

My provider said that I would be referred to a specialist. How will I be notified of my appointment?

Your provider will forward a referral document to your specialist. We will also contact the specialist’s office to set up an appointment for you if you need emergent visit. Most of the time, the specialist’s office contact you for scheduling of your appointment, but you can also make the call yourself if you wish to facilitate it right away.

I forgot to ask my provider something. Do I need to schedule another appointment?

If you need to ask the provider a simple question, or clarify something the provider told you, we can handle that over the phone in most cases. When calling, let the receptionist know that you have a non-urgent question for your provider. Our receptionist will forward your question to our medical assistant. If needed, our MA /staff will relay your question to the provider before calling you with an answer.

I was seen for something, got diagnosed, and treated with antibiotics, but it has been more than a week, and I have not been getting better. What do I do?

Please call for a follow-up appointment and evaluation of your treatment. Your provider will talk to you about the additional tests that might be necessary to investigate more on what your current condition is. If you believe you have developed a life threatening emergency and cannot wait to see your provider, please call 911 or proceed to the nearest emergency department.