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Who to Contact for Technology Help
Who to Contact for Technology Help
SOP Educational Technology
Staff Can Help With
Pharmacy Canvas Issues
ExamSoft and Examplify issues
Panopto issues
Zoom Workplace issues
To Contact the Staff
Use the SOP Technology Help form.
Each Canvas Commons and each course home page has the form link under 'Tech Help' on the center menu.
The form link is also on Dunn Central in the top navigation menu under 'Help.'
Hours of Support
Monday thru Friday from 8:00 am - 4:00 pm EST.
IT Help Desk
Staff Can Help With
SU email and password issues you can't resolve on your own
Google Workspace and Microsoft 365 issues
iMLearning program laptops and iPads
To Contact the Staff
HPB: Dan Shelley | HPB 266 | (540) 542-6275
Email helpdesk@su.edu
Phone (540) 665-5555
By Appointment Calendar
Hours of Support
Monday thru Friday from 8:00 am - 6:00 pm EST.
SU Library
Staff Can Help With
Searching for journals and books in the library
Issues with accessing any content on the Pharmacy Libguide page
To Contact the Staff
General library staff support is available at https://libguides.su.edu/UniversityLibraries
Hours of Support
Monday thru Friday from, 9:00 am - 4:00 pm EST.
Tips to Solve Your Tech Issues
Tips to Solve Your Tech Issues
Account Password Issues
The most common issue is forgetting a password. Most of your SU passwords can be reset yourself:
If you forgot your SUNet password, follow IT's instructions on resetting it on the Fischer Identity Management site.
For iMLearning program students, you can reset your Apple ID password on the iforgot.apple.com password reset page.
SOP Software-related Issues: Canvas, Examplify, Zoom, or Panopto
Hardware and General SU Software: MacBook, iPad, G Suite, MS Office, SU Network logins
Try searching the IT Knowledgebase
Book an on-campus or virtual visit with the Help Desk
Contact the IC Help Desk at helpdesk@su.edu or 540-665-5555 or IT TeamDynamix Website
Library Resources: Issues with the SU library or online pharmacy resources
Visit the Trouble Shooting Guide for common issues
Pharmacy Resources support is available from Meghan Davitt, Health Sciences Librarian (mdavitt@su.edu)
General library staff support is available https://libguides.su.edu/UniversityLibraries
Tech Quick Check - Installed Software
Tech Quick Check - Installed Software
Current desktop software supported by SU:
Examplify
Zoom
Panopto Recorder
Panopto Recorder for Mac v 14.x | Panopto Recorder for Windows v 12.x
Panopto configuration information
Panopto Server URL: su.hosted.panopto.com
Panopto Sign-in Profile: Canvas-SOP
Current browsers and operating systems supported by SU:
Web browsers - Chrome, Safari, Edge, Firefox
It's always a good idea to have at least two browsers installed, in case you experience an issue with one.
MacBook OS
macOS 14 Sonoma or macOS 15 Sequioa
Windows OS
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