Guest Information

Thank you for your interest in flying with us! Below is some important information including policies and limitations. If you have any questions, please e-mail us at juanairlinesbiz@gmail.com or call us at ‪(505) 933-9185‬ for 24 hours daily.

Payment and Cancellation

Payment is due at time of booking and must be made by credit or debit card (we accept Visa, MasterCard, Discover, and American Express).

Scheduled Flights:

• Changes are subject to a $10 fee per seat and are nonrefundable.

• Cancellations more than 48 hours before departure are subject to a $25 cancellation fee per seat.

• Cancellations less than 48 hours before departure are nonrefundable.

Charter Flights:

• Changes are subject to a $25 fee and are nonrefundable.

• Changes affecting departure date, time, boarding location, destination, or aircraft type are allowed 48 hours prior to departure.

• Please be on time for your departure. Your charter is subject to additional fees or forfeiture 15 minutes after the scheduled departure time and will not be refunded.

• Cancellations more than 48 hours before departure are subject to a 25% cancellation fee.

• Cancellations less than 48 hours before departure are nonrefundable.

Weather Delays and Cancellations:

• Cancellations requested by a customer because of a weather delay will be refunded 100%.

• Cancellations for weather, equipment malfunction, pilot shortage, or other non-customer related cancellations will be refunded 100%.

Flight Considerations

Juan Airlines flights are conducted in the rugged environment of the Pacific Northwest. Your safety and the safety of our crews is our primary concern. All flights are subject to weather, runway conditions, regulatory considerations, and pilot and aircraft availability. All flights are conducted under visual flight rules (VFR). Night VFR flights are conducted under stricter regulatory standards which may delay or cancel the flight. All flights depart at the pilot’s discretion, and Juan Airlines and its employees assume no responsibility for any loss or liability arising from any flight delays or cancellations as a result of weather, mechanical discrepancies, regulatory restrictions, or any other circumstance.

Travel Times and Stops

Please plan to arrive at least 15 minutes before departure. If you need to be somewhere at a specific time, please let us know so we can make a note that you have a critical appointment and do our best to accommodate. While we strive to release our flights on time, departure and arrival times are approximate and might be affected by routing variations, weather delays and diversions. Flight closure time will be no later than 10 minutes before flight departure time. To maintain an on-schedule operation, flights might depart before scheduled departure time.

Children

Children that have not yet reached their 2nd birthday may ride on a parent’s lap for no extra charge. Proof of age will be required. All other children will be required to occupy a paid seat. We do not offer discounted fares for children. While infant car seats can usually be accommodated, larger car seats might not fit in the aircraft and are subject to baggage limits. Unaccompanied minors under the age of 16 may be eligible to fly alone provided they will be dropped off by a parent or guardian and met at their destination by a parent or guardian.

Guest Weights

Our flights are conducted in weight-sensitive aircraft. To operate our flights safely, each guest will be asked to provide their true body weight and might be required to weigh in before boarding the aircraft. All items to be loaded into the aircraft will also be weighed. Guests in excess of 300 pounds might be required to pay for an extra seat or be delayed for a flight with extra space available. Unfortunately, due to the seat limitations of our aircraft, we are unable to accommodate guests who weigh more than 400 pounds.

Pets and Service Animals

Pets and service animals are welcome at Juan Airlines provided they are harmless, well behaved, inoffensive and odorless. Without exception, all pets must be on a leash. For their comfort, your pet should have a blanket or towel to lay on. Pets and service animals that can comfortably sit in your lap without disturbing other passengers (generally under 20 pounds) may travel in the cabin with you on scheduled flights. If you plan to travel with an animal larger than lap-pet size, you will be required to charter an aircraft. Charter flights can accommodate most pets up to 100 pounds – if you have a dog over 100 pounds, please give us a call so we can determine if our aircraft can accommodate your pet safely.

NOTE: If you have pet allergies please notify your reservation agent at the time you book your flight. Because Juan Airlines is pet-friendly, all of our aircraft might have pet dander at any time.

Parking

We have limited parking for Juan Airlines guests at the Bellingham Intl. Airport. We offer free parking for the first 36 hours to our guests. For longer term parking, we require guests purchase parking from the Port of Bellingham. This lot is located across the street at our Bellingham International Airport facility. Parking at locations other than Bellingham Intl. Airport is up to the discretion of the passenger.

Baggage

Baggage includes all bags, carry-ons, laptops, lunch pails, purses, other items and pets. All baggage must be weighed. Because we are limited to the amount of space in our aircraft and the weight they can carry, we prefer soft-sided bags with smaller dimensions. Additional, overweight, and oversized baggage is accepted on a standby basis. Each bag that does not meet our size and weight restrictions might require special handling and additional fees. To avoid charges for oversize or overweight baggage on scheduled flights, your bag must be 40 pounds or less and not exceed 50 linear inches (length + width + height). We are not authorized to carry hazardous materials such as flammables, compressed gases, batteries and toxic substances, to name a few. If you are uncertain if the goods you will be bringing may be denied loading, please give us a call.

Guests with Disabilities

Juan Airlines strives to offer its services to everyone but safety is always our first goal. While there are challenges to getting in and out of our aircraft, and regulations to be followed regarding safe flight, we do try to accommodate guests within reason. Guests must be physically capable of getting into and out of our aircraft with minimal assistance. While we are exempt from accessibility requirements, if you have a disability which requires assistance please give us a call and we’ll try to accommodate you.

Impaired Guests

At Juan Airlines’ sole discretion, impaired guests will be denied boarding. This includes guests who appear intoxicated or who otherwise appear to be unable to enter or exit the aircraft safely or carry out safety-related functions in a flight emergency (such as being able to open the door).

Freight

 Juan Airlines is pleased to offer same-day air. Freight and packages are accepted for shipment on a space available basis. Juan Airlines is not authorized to carry hazardous materials. Please call us for more information.

Price Quotes

Written quotes for services expire after 30 days. We reserve the right to alter pricing and schedules at any time for any quote provided via telephone provided that a reservation has not been booked and paid for.

Gift Certificates

Gift certificates are available for any flight from our main office. Please call for more information.

International Information for Travel Between the US and Canada

Passport Info

Passports are required for all passengers travelling to and from Canada, including children.

Canadian and US citizens can travel with their respective passports, if you are a citizen of any other country, you must possess a passport from your country of origin with a Visa for the destination country (i.e.: if flying into Canada, you will need a Canadian Visa. If flying into the U.S., you will need a U.S. Visa).

If you are planning to enter the United States under the Visa Waiver Program, please note that you must have previously entered the US via a land border or entry on a major airline and received a stamp in your passport that indicates “WB” (waiver business) or “WT” (waiver tourism). Those stamps are generally valid for 90 days, so the trip you are planning on Juan Airlines must not be planned in excess of that stamp’s validity. For example, if you fly into SeaTac on March 1 and receive a valid stamp, and you plan to fly with us into Bellingham on May 15, you must advise US Customs of your plan to leave the country prior to May 30 (90 days from March 1).

USA to Canada

For US citizens looking to travel to Canada, please reference the updated travel guidelines on the Canadian Government website.

Customs Paperwork

Customs agencies in the US and Canada require detailed paperwork including passport information, declarations on any goods you might be carrying, purpose of your visit, length of stay and where you will be staying. We need at least two hours from the time paperwork is filed before we can fly. Customs information will be submitted via our online portal upon booking your reservation.

Travelling with Pets

Pets and service animals are welcome at Juan Airlines provided they are harmless, well behaved, inoffensive and odorless. Without exception, all pets must be on a leash. For their comfort, your pet should have a blanket or towel to lay on. Pets and service animals that can comfortably sit in your lap will not need an additional seat. If you plan to travel with an animal larger than lap-pet size, you may be required to charter a larger aircraft. Charter flights can accommodate most pets up to 100 pounds – if you have a dog over 100 pounds, please give us a call so we can determine if our aircraft can accommodate your pet safely. For international travel with your pet from US to Canada, see guidelines here. For international travel with your pet from Canada to US, see guidelines here.

Travelling with Children

Children under the age of 18 are classified as minors and are subject to the same entry requirements as any other visitor.

If you are travelling with minors, you must provide a passport for each child.

If a minor is travelling with only one biological parent, the traveling parent will be required to provide a notarized letter from the absent parent authorizing the child’s trip out of the country.

If you are travelling with minors and you are not their parent/guardian, you should have written permission from the parent/guardian authorizing the trip. The letter should include addresses and telephone numbers of where the parents or guardian can be reached and identify a person who can confirm that the children are not being abducted or taken against their will.

Minors travelling alone must have a valid passport and a notarized letter from both parents detailing the length of stay, providing the parents’ telephone numbers, and authorizing the person picking the minor up to take care of them during their stay.

Passengers with Criminal Convictions

If you’ve committed or been convicted of a criminal offense, you may be prohibited from entering the US or Canada. Criminal offenses include both minor and serious offenses such as theft, assault, dangerous driving, driving while intoxicated (DUI), and manslaughter, moral turpitude, and drug-related crimes among others. If you have any question of whether you may be denied, please consult US Customs (USCBP) or the Canada Border Services Agency (CBSA).
If you are denied entry, you are responsible for your own return transportation. USCBP and CBSA officers will typically only authorize a return flight on the same airline you arrived on, and you will be responsible for all costs associated. You will be required to return with any baggage or pets you travelled with. Passengers traveling into the US on Juan Airlines are pre-screened by USCBP, but that is not a guarantee of admission to the US.

Helpful Links:

US Customs
US Dept of Agriculture
Canada Customs
Canadian Food Inspection Agency