Q1: What do you do?

A1:  I am a claims collector for Montrose.

Q2: What kinds of things do you do?

A2: We work with insurance companies to make sure companies to make sure that patient accounts are being paid and being paid accurately. As well as making sure that claims are going out cleanly, if they aren’t we fix them.

Q3: What education level do you have?

A3: Right now I have my associates, when I got the job I only had a high school diploma. 

Q4: What are some of the specific things you need to know to get this job?

A4: I knew absolutely nothing about posting or collecting when I started working at either of those jobs. So if you’re just quick at adapting and learning, you can come into this job not knowing any of that, but it is beneficial if you understand and know how to read an explanation of benefits for that way you understand what you’re reading, and not just doing your job. 

Q5: What have you learned at this job other than those specific skills?

A5: I learned how to work with other people because I didn’t have to work directly with people before. I do now. You have to work with your teammates to know what’s going on or if you need help with things. I’ve also learned how to communicate better because I was not great at communicating anything and I have to to get my job done.