Embedded Files
WBL INTERNSHIP: INTERN AT CITY OF MONTROSE
The Colorado Department of Education defines "Professional" using the following descriptors:
time & work management
career literacy
grit and resilience
work ethic; dependable and reliable
My Personal Definition:
In my opinion, a huge part of professionalism is your work ethic. Although time and work management is a huge part of professionalism, I believe work ethic is a much better characteristic. If you have a great work ethic then you finish your work and what's necessary without having your coworkers or your boss asking you when the assignment is going to be finished. This can be essential in different workplaces where you're required to finish your part of a project so that the whole project can be finished in time for the customers. Work ethic also contributes to how far you can advance in the workplace.
Resume
Resume
Resume.pdfMy Future Plan & Career Statement:
My future goal is to work in an area of finance of where I can apply what I learned in my internship at City of Montrose and what I'm going to learn in College. I plan to major in Finance at colleges which have a great finance major while also offering internships. Future careers that I'm planning on being include Financial Analysts, Financial Advisor, Accountant or a career related.
Current Experience & Employment:
I currently am holding a job at Culver's where I started roughly in May of 2022. For the first year of employment, I was a regular front of the house team member where I needed to help keep up the standards of food safety and sanitation, interacted with customers which helped my customer service, and prepped orders. After a year I got promoted to shift leader where I was given more responsibilities such as managing a team, counting a days profit, and dealing with more serious customer issues.
Reflective Essay
Copy of Reflective Essay Internship.pdf
Soft Skills I Focused On:
Communication
Teamwork
Willingness to grow
Adaptability
Goals I Set For Myself:
Better Time Management: My time management skills aren't the best but with my internship, I've needed to finish quite a bit of bills and documents in the hour and a half that I had. This made me realize how important time management is in the workplace.
Talk to my colleagues: I am not good at talking to new people. However, even after working at my internship for a few weeks, I was able to learn my colleagues' names and start talking to them without having them start the conversation. By going to my internship I was able to learn how much more fun and less boring it is talking to other people.
Learn Necessary Skills: During my time with my internship, I've needed to learn multiple new skills including the multiple different programs that we use for various things including Caselle, Aquahawk, and Lazerfiche.
Copy of IMG_6212.MOVQ&A with Anabel Diaz
Q1: Can you tell me a little about yourself and your current role?
A1: I am currently the customer service technician supervisor/ accountant for the City of Montrose. I graduated from CMU in December 2020 with an international business Degree.
Q2: What does a typical day look like for you at City Hall?
A2: Every day looks different with different situations and events that pop up. It also depends on which week and how far along we are in the week.
Q3: How long have you been working in this position and what drew you to this career?
A3: I've been in this position for over a year and what drove me to this career was wanting to move back to Montrose. I wanted to find a job back here and before I worked as a bookkeeper at an organization called Club 20 which was my introduction to the world of finance.
Q4: What do you enjoy most about working at City Hall?
A4: Being part of a community and working with other departments. Even though we have some stressful situations everyone at the City has each other's back.
Q5: What are some common challenges you face in your role?
A5: Currently finding accounts with issues and having to backfill them which can sometimes be around $20,000. So working with the business owners, creating contracts, and explaining to them about the huge bill can be a challenge.
Q6: What inspired you to pursue a career in accounting and customer service management?
A6: Accounting because I like working with numbers and Customer Service Management because I've always been in customer service and always been the leader school projects.
Q7: How do you balance the technical demands of accounting with the interpersonal aspects of supervising a team?
A7: If I need help with coming with information to justify a charge, I use the team to help find the right references to confirm the reasoning with the fees. So they help a lot with justifying fees.
Q8: What are the most critical skills or qualities for someone in your position, and how did you develop them?
A8: Some critical skills would be being patient, calm, and knowing how to multitask because you'll be helping people then having to switch over to your screen to continue your project. Being able to stay focused is important in my position.
Q9: Can you describe a particularly challenging project or situation you've managed and how you overcame it?
A9: Not many challenges rose up for our 2024 year but there was one which I was proud of. A water company closed down in December 2023 so we had to create water accounts for 326 people and create the water bills for January in time for them to receive them.
Q10: What advice would you give to someone considering either a career as a CST Supervisor or in accounting?
A10: Some advice I would give is patience is key so if you're not balancing everything its ok to step away for a little bit and be patient to give yourself time to think. Also being humble enough to ask for help from your coworkers is important.
Recommendation Letter
Recommendation Letter
Diego Gutierrez_Letter of Recomendation.pdfPromo Video
Promo Video
Copy of Promo Video.movFinal presentation
Final presentation
Copy of Final Presentation VideoPage updated
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