General Questions

1. What is JillBucks?
JillBucks is a premium platform offering a curated selection of coffee and cookies, designed to elevate your taste experience.

2. Where is JillBucks located?
Our shop are located in Paringao, Bauang, La Union, but we operate online, delivering our products worldwide.

Product Information

3. What types of coffee do you offer?
We offer a variety of coffee blends, including kapeng barako and iced coffees.

4. Are your cookies gluten-free?
This product contains gluten and is not suitable for individuals with gluten sensitivities or celiac disease. Please refer to the product descriptions for specific details.

5. Do you offer vegan or dairy-free options?
This product contains dairy and it is not vegan. Please refer to the ingredients list or product description for more details. 

Ordering & Payments

6. How do I place an order?
Simply browse our collection, select your desired products, and proceed to checkout.

7. What payment methods do you accept?
We accept Gcash for secure online transactions.

8. Can I modify or cancel my order after it has been placed?
Orders can be modified or canceled within 24 hours of placement. Please contact our customer support team for assistance.

Shipping & Delivery

9. Where do you ship?
We ship our products only in the vicinity of Paringao. Shipping rates and delivery times vary depending on the destination.

10. How much does shipping cost?
Shipping costs are calculated based on the weight of the products and the shipping destination. You can view the shipping cost at checkout.

11. How long does delivery take?
Delivery times vary depending on the shipping destination. Typically, orders are delivered within 1-2 business days.

Returns & Refunds

12. What is your return policy?
Products can be returned within 1 day of receipt, provided they are unused and in their original packaging.

13. How do I request a refund?
To request a refund, please contact our customer support team with your order details. Refunds will be processed within 5 days upon receipt of the returned products.

Contact & Support

14. How can I contact JillBucks?
For any queries or assistance, you can reach out to our customer support team via email at jillianmitchellbaguiorabut@gmail.com or through our Facebook page JillBucks Coffeehouse or our Instagram jillbucks_coffeehouse.

15. Do you have a physical store?
Currently, JillBucks operates online, and we do not have physical locations.