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Sutherland Global Services, established in 1986, is a global leader in business process and technology management services. Headquartered in Rochester, New York, Sutherland partners with iconic brands worldwide to drive business and digital transformation. With over 35 years of experience, the company offers an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.
Sutherland employs over 40,000 professionals across 61 offices in 32 countries, providing services in 12 languages. The company is known for its expertise in artificial intelligence, automation, cloud engineering, and advanced analytics. Sutherland's mission is to unlock digital performance for its clients, delivering measurable results and fostering enduring relationships.
Goals. Sutherland Global Services aims to enhance customer experience by continuously improving interactions and satisfaction through innovative solutions. They strive to drive digital transformation for clients by adopting and integrating advanced technologies that streamline operations and enhance performance. Expanding their global reach is another key goal, as they seek to increase their presence in new markets and regions to serve a broader client base. Achieving operational excellence by optimizing internal processes to ensure efficiency and cost-effectiveness is also a primary objective.
Goals. Sutherland Global Services aims to enhance customer experience by continuously improving interactions and satisfaction through innovative solutions. They strive to drive digital transformation for clients by adopting and integrating advanced technologies that streamline operations and enhance performance. Expanding their global reach is another key goal, as they seek to increase their presence in new markets and regions to serve a broader client base. Achieving operational excellence by optimizing internal processes to ensure efficiency and cost-effectiveness is also a primary objective.
Objectives. To achieve its goals, Sutherland Global Services focuses on several key objectives. Increasing market share is a top priority, which involves attracting and retaining high-value clients through superior service and innovative solutions. The company is also committed to developing new services that address emerging market needs and trends, ensuring they remain competitive and relevant. Enhancing employee skills through investment in training and development programs is essential, as it equips the workforce with the latest knowledge and capabilities. Sustaining growth in revenue and profitability through strategic initiatives and partnerships ensures the company's long-term success and stability.
Objectives. To achieve its goals, Sutherland Global Services focuses on several key objectives. Increasing market share is a top priority, which involves attracting and retaining high-value clients through superior service and innovative solutions. The company is also committed to developing new services that address emerging market needs and trends, ensuring they remain competitive and relevant. Enhancing employee skills through investment in training and development programs is essential, as it equips the workforce with the latest knowledge and capabilities. Sustaining growth in revenue and profitability through strategic initiatives and partnerships ensures the company's long-term success and stability.
Purpose. The purpose of Sutherland Global Services is to be the preferred partner for businesses seeking to transform their operations and customer experiences through technology and process excellence. They are dedicated to unlocking digital performance for their clients, fostering enduring relationships, and driving measurable business outcomes. This commitment to innovation and excellence positions Sutherland as a leader in the industry, helping businesses navigate the complexities of the digital age and achieve their full potential.
Purpose. The purpose of Sutherland Global Services is to be the preferred partner for businesses seeking to transform their operations and customer experiences through technology and process excellence. They are dedicated to unlocking digital performance for their clients, fostering enduring relationships, and driving measurable business outcomes. This commitment to innovation and excellence positions Sutherland as a leader in the industry, helping businesses navigate the complexities of the digital age and achieve their full potential.
Scope of Operation.
Scope of Operation.
Sutherland Global Services operates on a global scale, providing business process and technology management services to clients worldwide. With headquarters in Rochester, New York, the company has a significant presence in over 32 countries, including offices in Jamaica, the Caribbean, and other regions1. They offer a wide range of services, including finance and accounting, human resource outsourcing, sales, technical support, and customer care. Sutherland's operations span multiple industries and cater to both Fortune 500 and Fortune 1000 companies, ensuring a broad and diverse client base
Sutherland Global Services operates on a global scale, providing business process and technology management services to clients worldwide. With headquarters in Rochester, New York, the company has a significant presence in over 32 countries, including offices in Jamaica, the Caribbean, and other regions1. They offer a wide range of services, including finance and accounting, human resource outsourcing, sales, technical support, and customer care. Sutherland's operations span multiple industries and cater to both Fortune 500 and Fortune 1000 companies, ensuring a broad and diverse client base
Target Market or customers.
Target Market or customers.
Sutherland Global Services targets a diverse and expansive market across various industries and geographical regions. Their primary customers include large multinational corporations, mid-sized enterprises, and government agencies. Specifically, they cater to sectors such as healthcare, banking, finance, telecommunications, technology, retail, and travel. While Sutherland's services are not limited to any single demographic, their focus is on organizations that require comprehensive business process outsourcing and technology management solutions. This includes businesses seeking to optimize operations, enhance customer experiences, and drive digital transformation. Additionally, Sutherland's global presence allows them to effectively serve clients in regions like Jamaica, the broader Caribbean, North America, Europe, and Asia.
Sutherland Global Services targets a diverse and expansive market across various industries and geographical regions. Their primary customers include large multinational corporations, mid-sized enterprises, and government agencies. Specifically, they cater to sectors such as healthcare, banking, finance, telecommunications, technology, retail, and travel. While Sutherland's services are not limited to any single demographic, their focus is on organizations that require comprehensive business process outsourcing and technology management solutions. This includes businesses seeking to optimize operations, enhance customer experiences, and drive digital transformation. Additionally, Sutherland's global presence allows them to effectively serve clients in regions like Jamaica, the broader Caribbean, North America, Europe, and Asia.
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Benefits of workers for Sutherland
Benefits of workers for Sutherland
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