Stride Clean Revenue

2. Once the information is received, log in to CW.

3. Creating Credit Memo Invoices: Go to Finance>Special Invoices and follow the steps below.

   • Select the Company

   • Invoice Type should be Credit Memo

   • In Reference Field put :"Credit (Invoice number that it will be applied to)

   • Copy the Credit Reason and paste it in the Top Comment

   • If the credit is for service enter the credit amount as negative amount in the Credit Memo Total section and follow through with Image 1. If the credit is for a product, follow the same steps except “E” and proceed on Image 2.

   • Save the credit memo. This will enable CW to generate the credit memo number

   • Edit the credit memo number to add “CM” in the end of the number.

Note that some customer might prefer to have the same credit memo number as the invoice number to credit. In that case, you can edit the credit memo number right before you click save.

Image 1 - Credit for a service/ time detail

Image 2 - Credit for a product

2. • After saving the invoice, open the product tab

   • Add the product as a negative amount, make sure to check the taxable option. If the invoice we are crediting had tax make sure check box. If this product was not taxed in previous invoice, the leave taxable box unchecked.

   • Add a negative product for any shipping product lines.

4. Sending Invoice: Go to Finance>Invoice Search and follow the steps below.

   • Click Save.

   • Open My invoices>find Credit Memo invoice

     • Change billing status to review

     • Route forward for approval

• • Once approved Go to Invoice Batch Emailing screen>select credit memo > hit "Send Now">prompt box will appear>click Ok.

Note: ConnectBosster can't send a Zero amount & Negative amount invoice (credit memo) so you will need to send this kind of invoice from ConnectWise.

5. Batching Invoices to QBO: Go to Finance>Invoice Search

• Log in to Mobius and go to Create Invoice Batch.

• Select the invoices you’re processing and click Submit. Note: It will direct you to a progress screen, make sure it will be completed successfully. If not, look for the error message and create an asana task for the BOSS team to resolve

6. Applying Credit Memo in QBO:

• Once the credit memo is successfully posted in QBO, apply the credit to the applicable invoice / or any open invoice/s

7. Applying Credit Memo in CW: This process must be done after you apply the credit memo in QBO. Go to Finance>Invoice Search and follow the steps below.

• Search the Invoice # mentioned to apply the credit memo into and enter.

• Scroll down to get to the “+ Credits and Payments” and select the + sign.

• Click the dropdown button on the “Apply a:” and select “Credit”. Note: If the customer has another unapplied credit memo, a prompt box will appear, select the credit memo you created.

• Click Save

3. Change the date column to short date format.

4. Create a pivot table from the spreadsheet

   • Company names as rows

   • Date as columns

   • Invoice Total as sums

5. Change the format to accounting