Terms of Service, Return/Refund and Disclosure Policies

Effective Date: 03/21/2025

Welcome to Brilliant Brand Solutions! By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully. Please contact us if you have questions or need more information by emailing support@brilliantbrandsolutions.com.

Terms of Service

1. Custom Orders & Proof Approval

   • All branded merchandise is custom-made and requires client approval before production.

   • Clients must review and approve proofs prior to finalizing orders. Once approved, no further changes can be made.

   • We are not responsible for errors (e.g., spelling mistakes, incorrect colors, logo placement) that were present in the approved proof.

2. No Returns on Digital Products

   • All digital products are non-refundable and non-returnable as they are available for instant download.

   • Once purchased, digital products cannot be exchanged for another product.

3. Order Processing & Shipping

   • Processing times vary depending on the product and quantity. Estimated turnaround times will be provided at checkout.

   • We are not responsible for delays caused by shipping carriers, weather, or other unforeseen circumstances.

4. Intellectual Property

   • By submitting artwork, logos, or designs for custom branding, you confirm that you own or have the right to use all materials.

   • We reserve the right to refuse any design that violates trademark or copyright laws.

5. Customer Satisfaction & Dispute Resolution

   • If you are unhappy with your order, please contact us at support@brilliantbrandsolutions.com so we can address your concerns.

   • Any disputes will be handled through direct customer service efforts before considering further action.

Return & Refund Policy

1. No Refunds on Custom Branded Merchandise

   • Due to the custom nature of our products, all sales are final once proofs are approved and production begins.

   • We do not accept returns, exchanges, or refunds for custom merchandise unless there is a product defect.

2. Defective or Incorrect Items

   • If you receive a product that is defective, damaged, or does not function as intended, please contact us within 5 business days of delivery at support@brilliantbrandsolutions.com with a description and photos of the issue.

   • If an issue is verified, we will offer a replacement or store credit at our discretion.

3. Order Cancellations

   • Orders can only be canceled before proof approval. Once approval is given and production has started, cancellations are not permitted.

4. Lost or Delayed Shipments

   • We are not responsible for lost or delayed shipments due to carrier issues. However, if you experience problems, please contact us, and we will assist you in filing a claim.

By purchasing from Brilliant Brand Solutions, you acknowledge and agree to these policies. If you have any questions or concerns, please reach out to us at support@brilliantbrandsolutions.com.

Affiliate Disclosure Statement

Effective Date: 03/21/2025

At Brilliant Brand Solutions, transparency and trust are important to us. As part of our commitment to providing valuable recommendations, we may participate in affiliate marketing programs. This means that some of the links on our website, emails, or social media pages are affiliate links. If you click on an affiliate link and make a purchase, we may earn a commission at no additional cost to you.

What Does This Mean for You?

• We only recommend products and services that we genuinely believe in and that align with our brand values.

• Clicking on an affiliate link does not affect your purchase price—the cost remains the same whether you use our link or go directly to the retailer.

• Any commissions earned help support our business and allow us to continue providing valuable content, services, and recommendations.

Affiliate Partners

We may be affiliated with various brands, including but not limited to apparel suppliers, printing partners, promotional product providers, and business tools. These relationships do not influence our reviews or recommendations.

Your Choice & Trust

Using our affiliate links is completely optional. If you prefer not to use an affiliate link, you can always go directly to the retailer’s website. However, when you do choose to use our links, we sincerely appreciate your support.

If you have any questions about our affiliate relationships, feel free to reach out to us at support@brilliantbrandsolutions.com.

Thank you for trusting Brilliant Brand Solutions!