FAQs

What is a Virtual Assistant?

A Virtual Assistant is a self-employed Professional who provides various administrative, technical, or creative services to assist Clients (entrepreneurs, businesses and individuals) remotely from a home office.  

What are the benefits of hiring a Virtual Assistant?

Hiring a Virtual Assistant is cost effective and stress free.  Some benefits are:-

*No Overheads - No Office/Equipment Costs

*No HR Issues

*No Tax/NI to pay

*No Pension Payments

*No Sick Pay

*You ONLY pay for the hours we work

*Experienced / Versatile Support - From managing your inbox, scheduling appointments to handling social media / bookkeeping

*Flexible - to scale services up or down based on your business needs.

How Do I Get Started With Hiring A Virtual Assistant?

1. Reach out to Stellar Office Solutions to schedule a phone call / Zoom call

2. We will discuss on that call what you require and how we can help.

3. We will send over a contract/Terms of Business and invoice.

4. Upon payment, we can get started on helping support you and your business.

Are there any additional costs?

The only additional costs are printing, copying, stationery and postage which will be billed at cost.  Mileage will be billed at 45p per mile.  Clients will be advised before additional costs are incurred. 

What is a Retainer?

A retainer is a set number of hours (we both agree) per month you are guaranteed my time and prioritisation.    This is for a minimum of 3 months and can be extended or cancelled after this time.  This is a flexible package built all around your needs.  Minimum Monthly Packages start from 5 hours per month. 

Payment is made at the beginning of the month before work commences. 

Please note, any unused hours cannot be carried over to the next month.

Additional hours can be added and invoiced for at the end of the month.  

Do You Have a Pay As You Go Rate?

Yes, my hourly rate is £35 per hour.  No contracts.  Ideal for ad-hoc tasks or emergency cover.  Minimum of 2 Hours required. 

Content Packages

Creating great content takes time! To ensure consistency and results, I require a minimum commitment of 3 months.

Social Media Content Packages

I help entrepreneurs and business owners create consistent, engaging social media content without the overwhelm.  My Bronze, Silver and Gold Packages provide the support you need to grow your online presence.

To ensure your social media content is aligned with your brand, I dedicate extra time in the first month to establish - your brand identity (fonts, colours, templates) and your content style and voice.   Because of this additional work, the first month includes a one-time setup fee, and then you transition to your chosen monthly package. 

i.e. Month 1 (Branding & Content Setup)

Bronze - £300 (then £200/month)

Silver - £400 (then £300/month)

Gold - £500 (then £400/month)