CMS has multiple help desks (HD) available to allow home health providers to ask questions, troubleshoot problems, and request guidance and support for various home health topics.
Some of the HDs that are available to home health providers include, but are not limited to:
Home Health Quality HD – homehealthqualityquestions@cms.hhs.gov
Providing support for the various Home Health Quality Reporting program initiatives such as OASIS coding & OASIS documentation, Quality reporting requirements and deadlines, Measure calculations, information regarding risk adjustment, and the Quality of Patient Care Star Rating
Expanded HHVBP Model HD – HHVBPquestions@cms.hhs.gov
Providing support on the expanded HHVBP Model implementation, model calculations, model reports, and available HHVBP resources
Home Health Policy HD – homehealthpolicy@cms.hhs.gov
Providing support for Medicare payment policies such as eligibility, coverage requirements, and the Patient-Driven Groupings Model (PDGM)
Home Health Survey Mailbox – hhasurveyprotocols@cms.hhs.gov
Providing support regarding compliance with the Home Health Conditions of Participation including regulations and interpretive guidance, survey and certification, and contact information for state OASIS Education Coordinators (OECs) and state OASIS Automation Coordinators (OACs)
Guide to Home Health Help Desks HH PROVIDER, WITH QUESTION ABOUT...
Get the October 2024 release.
See Home Health Prospective Payment System Grouper Software for a summary of changes.
More Information can be found at: