9:30-11:30am on May 2nd

Simple Tools to Identify Waste, Visualize Your Processes, and Fix What Bugs You   (limited to 250 participants, session is now full)

Katie McCune, City & County of Denver's PEAK Academy

Join the City and County of Denver’s Peak Team to learn ways to fix what bugs you by identifying waste within your process, and a few simple tools to help. In this workshop, you will learn about the 8 common types of waste, how to map and visualize your process, and a few simple tools to help improve your processes

Learning Objectives:

• Learn about the 8 types of wastes

• Learn how to process map your own processes

• Tools to fix what bugs you

1:30-2:30pm on May 2nd

Integrating Change Management with Project Management: A Roadmap to Project Success

Gary Vansuch, Michelle Malloy and the Office of Process Improvement  Intern Team

This presentation from CDOT Office of Process Improvement, based upon business improvement projects being created, managed, and executed in a primarily ad hoc manner, found it was necessary to create a system for managing organizational business improvement projects-Concept to Project (C2P). The Concept to Project initiative is unique because it focuses on both project management and change management–the people side of change. C2P provides tools and resources, ensures that we are transparent about the status of our projects and guarantees that those impacted by change are successful!

Learning Objectives:

• Understanding of how Colorado Department of Transportation (CDOT) is integrating change management with project management to support project success

• Knowledge about the change management/project management tools that CDOT’s Office of Process Improvement uses

• Motivation to implement change management/project management techniques in their own work environment

2:30-3:45pm on May 2nd

Batter Up: Project Management 101

Bridget Clawson Braaten

Agenda:

• Starting out with the basics

  • Project management definitions 

• Who’s on first?

  • Key project management roles and responsibilities (hard and soft skills- what are you looking for) 

    • Who’s the team manager? Project Manager

    • Who’s the coach? Sponsors 

    • What positions is everyone playing? Project Teams

• What’s the game plan?

  • Charters 

• How are we going to handle each inning? 

  • Work Breakdown Structures

Learning Objectives:

• Understanding of basic project management concepts

• Project management roles and responsibilities

• How to develop a charter

• How to map out a work breakdown structure

8:30-9:30am on May 3rd

Change is Your Superpower, Prosci

Debbie McCarthy 

Unlock your change management super powers! Develop super speed, powered by the latest research from post-pandemic work. Enhance your senses with Prosci's ADKAR model (Awareness, Desire, Knowledge, Ability and Reinforcement). Learn to shape shift, as you learn key insights into your role as a change leader. Don't miss this engaging, interactive session with the industry's top practitioners.

Learning Objectives:

• Enhance your understanding of  Prosci's ADKAR model. 

• Learn key insights into your role as a change leader.

9:30-10:30am on May 3rd

A New approach to Whole Community Inclusion, Division of Homeland Security & Emergency Management

Sadie Martinez

Join this session for a deeper understanding of emergency planning, preparedness, response and recovery. Access and Functional Needs will be examined through a resource framework using a CMIST resource memory tool. Learn how to strengthen EDI whole community inclusion by identifying actual resource needs rather than labeling people as “special needs” or “vulnerable” populations.

Learning Objectives:

• An innovative approach to Access and Functional Needs, what they are and their importance

• Learn how to strengthen EQUITY, DIVERSITY, AND INCLUSION resilience by addressing and identifying CMIST resource needs to ensure whole community inclusion.

10:30-11:30am on May 3rd

Order out of Chaos: The Benefits of Project Management

Katherine Vlajcic

Quick overview of how Project Management and key tools (references/links will be provided for various tools) can help make order out of chaos in both special and daily project work.

Learning Objectives:

• The benefits of Project Management and key Project Management tools in government projects

• Basic tools and models for those who are newer to Project Management to be successful in managing their projects. 

11:30-1:00pm on May 3rd  (limited to 40 participants,  session is now full)

How to Make Change Management Work for You

Ted Trujillo   

Introduce Change Management concepts for front line workers to enhance their understanding of how to accept change in a way that is less intimidating and more productive. 

• Begins with an overview of what CM is

• How to use it

• What is the value of CM → individual and organizational levels

• Implementation

• Outcomes

Learning Objectives:

•  What is Change Management, how can this work for me at work and in life, How I will implement a strategy to make change my friend.

• Giving them the steps and tools that you would use to make CM a tangible process (Taking CM from conceptual to tangible)

1:00-1:30pm on May 3rd

Building Bridges between Project Management and Change Management

Katherine Vlajcic

Discussion of how the traditional silos of Project Management & Change Management should really be collaborative complements of each other.

Learning Objectives:

• To be the most effective in affecting change, you really do need to utilize both Project & Change Management in conjunction with each other

• Provide some example tools that attendees can use to be successful in affecting change. 

1:30-2:30pm on May 3rd  (limited to 20 participants, session is now full) 

Continuous Improvement Contagion

Shayne Daughenbaugh

Make your continuous improvement efforts go viral. Using a medical model for infection, Shayne will break down simple steps that will help influence a continuous improvement culture.

Learning Objectives:

• Colonization of leadership

• Invasion of simple starts

• Multiplication of lean behaviors

• Spreading the wins

2:30-3:30pm on May 3rd

Getting to a "Yes" in Bureaucracy 

 Emily Eelman

State employees work in complex environments where results are imperative and they are constantly having to navigate all types of hurdles to make progress. It can be all too common for progress to break down over incomplete information, entrenched positions, and outdated assumptions, rather than unleashing creativity and collaboration. This presentation will put the challenges of solving problems in the context of bureaucratic institutions and offer practical tips and frameworks to analyze, develop, and present viable solution options to decision-makers.

Learning Objectives:

• Focusing on how you make decisions

• Being thoughtful about the information you provide to both inform good decision making and build a relationship of trust between the person proposing the decision and the person making the decision.

3:30 - 4:30pm on May 3rd

Improve Your Forms with Behavioral Insights (limited to 40 participants, session is now full)

Mariah La Rue, Heather Weir and Melissa Leal

Whether you serve internal or external customers, you can learn to make an impact in your work by improving your forms! In this workshop, participants will get a crash course on the behavioral insights EAST framework, and some ideas to consider as you design for accessibility. We’ll then participate in small group ‘form clinics.’ Participants will learn the ‘flip test’ and work in small groups to use behavioral insights to suggest improvements to the forms presented. Participants will leave the session with an introductory understanding of behavioral insights and the EAST framework, some ideas to consider when designing for accessibility, experience a form clinic, and learn new insights to make your forms and communications more effective. 

Learning Objectives:

• Gain an introductory understanding of behavioral insights and the EAST framework 

• Gain understanding in how EAST framework also relates to designing for accessibility 

• Learn insights to make your forms and communications more effective, which will create efficiencies. 

• Learn how to conduct a form clinic at your organization.

8:30-9:30am on May 4th

The "Did I Have a Good Day" Method

Shaneis Kehoe

An organization’s success depends on its ability to adapt to a changing environment and coordinate many moving parts, but how do we define success on both a large organizational level that is motivational and of value to the front line worker? How do we ensure Leadership is up to date with needs at each team's level to ensure the greater strategy is on track and prioritize resources accordingly? How do we do all of this in real time, with real data and transparent conversation with all appropriate parties? This workshop discusses why Dashboards are important, how to build and implement across large teams sustainable and how they mitigate adoption barriers.

Learning Objectives:

• Map out how to initiate, inventory, build and implement a dashboarding strategy across large teams that work on very unique services, often within different systems, fields of subject matter expertise, professional licensure, etc.

• Discover how to build metrics for teams that provide historically quantitative heavy outcomes (i.e., how the heck do we put this working into a percentage or SMART goal?)

• Discover how to use basic tools (Google Sheets) to implement dashboards, how to update them effectively and how to ensure replicability through workflow documentation, training document consolidation and team huddles

• Overall objective: Discover how teams can use dashboarding to enhance team relationships and propel outcomes to elevated levels

• Discover how to implement a sustainable strategy, requiring teams to review and discuss via structure/meaningful table top exercises on a monthly basis

9:30-10:30am on May 4th

Data-driven Energy Management in State Government: You Can’t Manage What You Can’t Measure!

Matthew Robinson from the Colorado Department of Human Services

Join us in this session for an overview of the power of data driven decision making through the CDHS Energy Management Program and the benefits of detailed utility data tracking using the EnergyCAP database. CDHS is a robust user of the EnergyCAP, a web based database available to all Colorado State Agencies. CDHS tracks, audits, and catalogs every utility bill for every facility. This has resulted in cost savings through tracking energy usage and cost, identifying efficiency opportunities, and working with facilities managers to identify and mitigate problems. It has also been  key in the budgeting process to track consumption and unit cost of commodities. CDHS has successfully leveraged the energy management program to identify the need for, and justify, substantial supplemental budget requests.

Learning Objectives:

• Benefits of a robust energy management program for state agencies in the form of cost savings, commodity pricing over time, and opportunities to channel data for budget requests

• Show others the benefits of a web based program that every CO state agency already has access to. 

• Outline CDHS’s process for tracking large amounts of data: scanning, reviewing, comparing data sets and utilizing that for effective decision making

10:30-11:30am on May 4th

Rapid Speakers on Innovation

Join speakers from multiple State of Colorado agencies as they share their experiences with process improvement, innovations , project and change management. 

1. Estela Trejo, an Accountant from the Colorado State Treasury will share her journey of incorporating project management and change management to successfully implement the Smart Act Training WIG in her team. She overcame the issue of ‘brain drain’ and resistance to new ideas, and achieved reduced wait times in accounting processes by streamlining workflows.

2. Liia Koiv-Haus, a Landscape Specialist at the Colorado Department of Transportation (CDOT) will share her team’s innovation of running a Viewshed Analysis in GIS. Their innovation is a winner of the Colorado Department of Transportation’s Innovations Challenge 2022 and is used in various CDOT projects and scenic byways .

3. Chuck Kline, a Regional Safety Officer at the Colorado Department of Transportation as he explains his team's innovation of the Plow Blade Cart, how it came to be and how it has helped to reduce injuries and save money for CDOT.

4. Scott Claussen, from the Colorado Department of Transportation and winner of CDOT's 2022 Innovations Challenge will share his innovation of the Rumble Strip Basket Installer and the value it brings to CDOT.

5. Chris Sorenson, an Outreach Specialist at the State Emergency Operations Center at the Colorado Department of Public Safety  ( CDPS), will elaborate how a simple innovative technique like flexible room arrangements enhanced the flow of information and collaboration across agencies with high positive impacts to disaster management.

6. Dr. Robert (Bob) Gann, the Deputy Director Center of Excellence for Advanced Technology Aerial Firefighting at CDPS, will demonstrate his lean process improvement for a receipt intake workflow using open source coding that automated the manual process of scanning and sending receipts, saving his department time and money.

7. Kimberly Kronwall, the Exhibits and Loan Registrar at History Colorado, will demonstrate her lean process improvements using  paper and digital forms saving her department time and enhancing efficiency.

8. Rich Guggenheim,  a Plant Health Certifications Manager at the Colorado Department of Agriculture ( CDA), will  outline how he and his team successfully implemented a lean process improvement in license renewals that dramatically saved time and money for CDA.

11:30-12:15pm on May 4th

Innovation and Leadership

David Torrence

An organization’s success depends on its ability to adapt to a changing environment and coordinate many moving parts. This workshop features key approaches used by some of the top innovators and creative organizations in the world. We’ll explore how many inventors and innovators have learned to naturally access heightened states of creativity to solve today’s problems and provide tomorrow’s solutions while maintaining thriving cultures where their teams function at their best.

Learning Objectives:

• Accessing Creative Consciousness on Demand-discover how anyone can go beyond their perceived creative limits by utilizing well tested processes used by Disney’s Imagineers, leading Ski Designers, and Top-Investors

• From Creative Idea to Real World Solution- discover what leading organizations and innovators are doing to ensure that their fantastic ideas become useful products and services that get used

12:30-1:30pm on May 4th

Project Management Tools for Non-Project Managers

Amy Ralston from the Departmnet of Revenue Center of Excellence

Operational work is becoming more and more “project-ized” making project management skills and techniques ever-more important for all employees to understand and practice. This session will provide tangible examples and real-world tips and tricks for how to use foundational project management tools to take your work to the next level. 

Learning Objectives:

• Learn more about the Project Economy and how it’s already impacting the work you do every day

• See real-world, simple project management tools that are both easy and impactful to use 

• Learn tips for how to get started

1:30-2:30pm on May 4th

Interpersonal Alchemy and the Magic Behind High-performing Teams

Mark Cruth from Atlassian

Alchemy is the magical process of transforming something worthless into something coveted. A piece of magic we all seek is how to turn that “okay” group into a kick-a$$ team. In this session we’ll explore the magical elements that make up high-performing teams and review those special elements that help them rise above the rest. I'll share with you five experiments that you can begin running right away to initiate that chemical reaction of high performance in your team. You’ll also get the chance to hear from your coworkers on how they use practices and tools (like Trello) to unleash their inner alchemist!

Learning Objectives:

• Review the team characteristics of several organizations known for their high-performance in order to gain a deeper understanding of what makes them so effective

• Learn several different techniques during the session to help foster high-performance, including improv, visioning and environmental changes, to demonstrate the impact of small changes on performance

• Hear from your coworkers on how tools like Trello help them manage their work and unlock new ways of working

2:30-3:30pm on May 4th

Closing Keynote: Evolving State Government from Reaction Driven to Results Driven to Social Good Driven

Author John M. Bernard

As state operations mature by using customer needs to define results and guide the elimination of process waste, state leaders are building the very operating muscle needed to address our most complex social challenges. Mastering the best practices of management builds the very skills needed to rethink how government can address the root causes of why so many people struggle, struggles we see in growing rates of teen suicide, mental health challenges, substance abuse, opioid deaths, and multi-generational poverty and incarceration.

John M. Bernard is a widely recognized authority on government performance transformation and Lean management systems and a columnist for GOVERNING. He’s the author of the best-selling book Business at the Speed of Now (Wiley 2012) and the widely read Government That Works, The Results Revolution in the States (Results America 2015). Government That Works features forewords by two governors, Martin O'Malley (D) of Maryland and Rick Snyder (R) of Michigan, and endorsements by Colorado Governor John Hickenlooper and Oregon Governor John Kitzhaber.

Learning Objectives:

• Understand the three levels of operating maturity for state operations

• Learn what it takes to advance from level one to level two and from level two to level three

• See how the disciplines of level two can be applied to our most complex social challenges

3:45-4:30pm on May 4th

Closing Panel

• Join the conference planning team, as well as a group of experts on process improvement, project management and change management from the State's workforce. 

• Bring your questions thoughts and ideas for discussion.

Facilitator: Lubna Jamal (CDPS)

Panel Members: 

• Michelle Malloy, Strategy & Change Management Services (CDOT)

• Karie Coonrod, Director of Performance (DPA)

• Bridget Clawson Braaten, Project Management Office Director (CDHS)

• Gary Vansuch, Director of the Office of Process Improvement (CDOT)

• Heather Weir, Director of the Strategy, Performance and Administration Office (OIT)

• Corey Niemeyer, Director of the Office of Operational Excellence (CDPS)