Webinars and Workshops

Description: Join Colorado Governor Jared Polis for opening remarks to the Kickoff of Innovation Conference 2024. This will be followed by a Keynote from Darrell Hammond and David Edinger.

Presenters: Caitlin Casassa, Jenna Battson, Pamela Cornelisse, Delynne Southern, Margaret Taylor, Howard Ray, Ginny Sednek, Megan McConville, Garrett Hoffmann 

Description:

Waterwise Landscaping for State Facilities

Governor Polis directed departments to develop a water-efficient landscaping policy for state facilities in Executive Order 23-018. What does “water-efficient landscaping” mean and how can the state set an example for water-smart transformation of our urban landscapes while maintaining climate-resilience in our communities? 

CDOT water saving landscape projects

Bluegrass lawns at CDOT rest stops, facilities, and along highways to native lawns or water-wise/native plantings; case studies. 

CEO - EPC revolving loan fund 

Energy performance contracts are a valuable tool to reduce emissions, but over many years this tool was being underutilized.

The Green Revolving Fund (GRF) was created to jump start State agencies in their efforts to implement energy & water improvement projects. CEO works with State Agencies to provide loans for an investment grade energy audit. Once a project is developed, the fee for the investment grade audit is included in the implementation costs of the project and the loan is revolved back into the GRF.

DNR Energy Performance Contracting 

With the support of the Colorado Energy Office, Colorado Parks and Wildlife, a division of the Department of Natural Resources, is exploring the use of an energy performance contract to undertake facility upgrades at their headquarters office. This initiative presents an opportunity to reduce energy and water use at state facilities and create a model for future EPC projects at state facilities. This presentation will explore the barriers to EPC use in state agencies and opportunities to leverage EPCs to achieve sustainability benefits.

Greenhouse gas reduction in the fleet 

CDOT is testing and monitoring the efficiency and reliability of hybrid aerial lifts aka boom trucks, impact attenuator trucks with solar-battery assist, electric forklifts, electric zero turn mowers (on order). CDOT will share our findings and lessons learned.

CPW Green Team: Employee driven action for mitigating waste

Viewers will learn how employee-led efforts can be a successful way to mitigate waste in the workplace and will learn about the steps taken to create a Green Team.  Additionally, this opportunity will inspire employees who are passionate about reducing waste to initiate a grassroots green team within their offices/agencies.  We hope that this presentation will promote bottom-up sustainability and provide a space for crowdsourcing.

Key Take Aways: How state agencies can accomplish the Governor's Greening Government directives (water conservation, reducing energy use, getting agencies on board

Presenters: David Zelenok, Scott Blumenreich 

Description: 

Come to this session to...

A - Learn how some of the world’s most innovative Public Service agencies have created teams in the pursuit of innovation dedicated solely to fostering new methodologies and emerging technologies

– and –

B - Learn how YOU can create a self-sustaining "Culture of Innovation" in your organization.

 C - Using multiple examples from around the world, you'll understand the “must-have” key ingredients for ensuring the long-term success of your creative initiatives and your entire innovation program.

 D - Then - going beyond “ideation” - learn how to take new, bold initiatives to the “brink of execution” with specific case studies – applied to everything from energy consumption to telecommunications to improving Transportation and Public Works services in your community.

PART 1 will cover “HOW-TO” elements – covering the basics so you can Create a “Culture of Innovation”, including:

4 key attributes for successful public innovation programs

4 Best Management Practices for the operation of successful innovation programs

PART 2 will detail a case study in which a city created the nation’s first municipal Innovation Team focusing on emerging transportation and smart cities technologies:

Successes and “successful failures” 

Seven major areas of innovation now in operation 

How to create successful, self-sustaining innovation programs

PART 3 will provide a glimpse of the future and emerging technologies which will radically disrupt your agency 

Key Take Aways:

1. Understand how to create a sustainable and measurable “Culture of Innovation” and develop new, innovative and executable opportunities in your organization. Understand how barriers, challenges and obstacles often times, discourage us from seeking new innovations and opportunities and how to overcome them with long-term solutions which are sustainable, measurable and imperative, while driving for a “Culture of Innovation.”

2. Be able to encourage and be the chief advocate for innovation, embrace the use of cutting-edge technologies and employ state-of-the-art leadership at every level in your agency – while astonishing your community with the results.

3. Learn how to create your own future – using “real world” success stories and case studies - understand what truly innovative, “game changing” public service delivery systems will look like in the future, and most importantly, position your agency for the impact of emerging technologies on the State of Colorado – and our profession. 

Presenter: Dr. Carol Egele 

Description: State government is challenged with achieving numerous objectives with limited resources, which can lead to staff juggling projects and priorities ineffectively. Considering this, successful managers in state government must devise ways to “turn the lights on” to understand, manage, and track the work and associated outcomes. The presentation, Turning the Lights On: Tackling Workload Management & Metrics is designed to equip government managers to identify ways to have visibility on work tasks and develop, manage, and track metrics to improve organizational and employee performance. 

Key Take Aways: 

Attendees will be able to summarize the importance of gaining visibility on tasks

Attendees will be able to explore three tools to manage workload

Attendees will be able to construct performance metrics to evaluate outcomes

Presenters: CDOT Office of Process Improvement Team  (William Mitchell, Matthew McCarthy, Aimee Resnick)

Description: As the focus of innovation across the state continues to grow, agencies are looking for programs to implement supporting this mission. At CDOT, we have a flagship program, Lean Everyday Ideas (LEI) for encouraging innovation and improvement across the organization. We will prepare participants to implement their own innovation program by: teaching participants how the program works; inspiring creativity with examples of recent innovations; and training participants to use our Innovations Toolkit.

Key Take Aways: Participants will gain awareness of Innovation Programs, and be exposed to tools that can help build and support an innovation culture. Participants will also learn how to survey the current innovation climate on their teams so they can focus their improvement efforts more effectively.

Presenters: Bridget Clawson-Braaten, Val Cassano

Description: Embark on a transformative journey inspired by the Colorado Department of Human Services (CDHS) in our workshop, "Optimizing Organizational Performance: A Results-Driven Management System."

Dive deep into the CDHS case study, where the challenges faced by a large government organization were met with a results-driven approach. Learn how CDHS harnessed the power of data, strategically employed KPIs, and seamlessly integrated performance management, project management, portfolio management, change management, and process improvement to drive impactful outcomes.

In this workshop, uncover the innovative strategies employed by CDHS to cultivate a culture of innovation within a public service framework. Explore how adaptive leadership and technology integration played pivotal roles in their success story.

Join us for an enriching experience as we dissect the CDHS case study, offering practical insights and strategies that you can apply to your organization. Witness firsthand how a results-driven management system can empower even large governmental bodies to navigate challenges, foster innovation, and achieve exceptional results. 

Key Take Aways: 

Data-Driven Decision-Making

Effective KPI Selection and Measurement

Integrated Performance and Project Management

Change Management Excellence

Process Improvement Strategies

Innovation Culture Cultivation

Adaptive Leadership Skills

Technology Integration for Efficiency

Real-World Application through Case Studies 

Presenter: Rai Chowdhary 

Description: The VoC is a term that is loosely thrown about without really understanding what it is about. People think - asking the customer or conducting surveys etc. will surface the VoC. That is far from true. This session will provide valuable insight into the levels of the VoC and how to really understand the same at a deeper level. It will be an interactive workshop with the instructor. Primary focus will be application to services. 

Key Take Aways: 

The types of customers

The types of customer voices

How to determine the true VoC 

Presenter: Katie Bockwoldt and Justin Kenney

Description: The State of Vermont's Chief Performance Office has been developing and refining a strategy development and deployment process for state government. Through the observation and development of numerous strategic plans, we have been learning the difference between good strategy and bad strategy, as well as which tools and processes are effective and ineffective at producing true strategy. In this presentation, you'll learn about the evolution of our strategy development and deployment process, common strategy traps to avoid, why we are no longer using the term "strategic planning," and how we have synthesized our learning into a new strategy development and deployment process.

Key Take Aways: 

• How to develop and deploy strategy using the Vermont framework

• Spot the difference between good and bad strategy

• Learn tools and techniques to use during strategy development

Presenter: Kirby Hunter 

Description: An overview of implementing OIT's knowledge management system (KMS) including a recap of the original project plan, change management, lessons learned, future goal/plan, and open discussion. The presentation will have breakout rooms in the beginning to explore what knowledge management is, and why a KMS can benefit an organization. At the end of the presentation there will be time for discussion and sharing of what has worked and not worked for other organizations. 

Key Take Aways:  1) Understand what knowledge is and how a knowledge management system is beneficial for your organization

2) Understand the process OIT used to implement a new knowledge management system in ServiceNow and the lessons learned along the way

3) Generate ideas for other organizations 

Presenter: Doug Oates 

Description: Innovation by definition involves new ideas, new methods, new processes, etc. It can be difficult for stakeholders, partners and end users to envision what can be expected as a "new normal" once an innovative effort is implemented and serving users. This presentation breaks down the core elements of a "business case" to articulate a strategic vision of a new initiative; how to explain the difference between the current normal and the new normal, in cost, benefit, impact and alternatives; and relating the vision, and the new normal in a convincing "case" in common business terms of time, cost, risk, and change impact. Innovative initiatives at a department, multi-department or statewide level, often require a business case to shape needed consensus of vision, roles, contribution, and mutual benefit. How to explain the difference between the current normal and the new normal, in cost, benefit, impact and alternatives.relating the vision, and the new normal in a convincing "case" in common business terms of time, cost, risk, and change impact. Innovative initiatives at a department, multi-department or statewide level, often require a business case to shape needed consensus of vision, roles, contribution, and mutual benefit. 

Key Take Aways: 

1) Using a business case approach to introduce a innovation concept, providing details for clarity in options and feasibility that is quickly and easily understood. 

2) Proven techniques used by federal and state governments and private sector to quantify costs, risks and benefits, that resonate with strategic decision makers. 

3) Tips to keep messages vibrant and concise, and visible that will clarify and focus the expected outcomes of a proposed innovation. 

Presenters: Jesus Tomas, Hope Moorhead, Joe Kirby

Description: Data is everywhere but do you sometimes feel overwhelmed by it or you don’t know what it’s telling you? Data Literacy is simply the ability to explore, understand and communicate with data in a meaningful way. Building data literacy in your team is key to organizational growth and effective decision making. Through defining and discussing aspects of data literacy we will help assess your agency’s technical and non-technical skills/knowledge as well as discuss methods to enhance data literacy for everyone via the use of Tableau. The presentation style is in a podcast format, a group of three of us present and discuss our slides. 

Key Take Aways: 

Attendees will leave with better understanding of Data Literacy. How it is used and applied with Tableau. How it can benefit both the business side and the technical side (analysts) to make data informed decisions and build visuals that will benefit their work. How to leverage knowledge of business users with analysts skills to help leaders make data informed decisions. 

Presenters: Leslie Akin CDPHE, Thuyvi Vo CDPHE, Hilary Erikson HCPF, Alexis Harper DCJ CDPS, Beau Edic DFPC CDPS 

Description: Join speakers from multiple State of Colorado agencies as they share their experiences with continuous process improvement, innovation, and digital transformation:

CDPHE:

In response to Colorado House Bill 21-1110, the Office of Strategy, Performance, and Innovation at the Colorado Department of Public Health and Environment developed a digitally accessible resource to accompany visual process maps. This resource is provided to Quality Improvement teams as a Companion Document that can serve as a written standard operating process/procedure and is screen-reader friendly. This presentation will showcase the digitally accessible tool, as well as outline the steps to easily apply to existing or new process maps.

Attendees will have a greater understanding of how to create a

digitally accessible companion guide for process mapping.

Attendees will have a greater understanding of the importance of applying digital accessibility as part of advancing Inclusion, Diversity, Equity, and Accessibility.

Attendees will be able to easily apply this innovative method to ensure process maps can be accessed by all.

DCJ CDPS: The Colorado Trusted Interoperability Platform (CTIP) is being developed to help improve health and safety outcomes through the exchange of information and enhanced record accuracy among jails in the State of Colorado. CTIP offers jails a more efficient means for requesting and retrieving custodial records to maintain care and treatment needs for individuals in-custody, as well as promotes a more streamlined capacity for submitting statutory reports to CDPS quarterly. There is enormous growth potential for this platform and its applications to benefit many other agencies in the State of Colorado.

HCPF: Demo of the use of a visual project management system

DFPC CDPS: Going paperless with waivers forms and attendance tracking on rosters

Q&A

Presenter: Debra Alban 

Description: Learn how to effectively map program goals to an outcome-focused roadmap. The Department of Early Childhood successfully used this model to help Colorado's families and early childhood educators. 

Key Take Aways: 

How CDEC used WIGs to set product direction and tactical plan

What happens when important goals are not among the WIGs

How Product and Program collaborated effectively

How to use this tool/ strategy in your agency

Presenter: Lauren Gase 

Description: This session will support participants in identifying opportunities to use administrative data to improve operations, implement practice and policy change, and identify and address racial disparities. The session will be rooted in our experience over the past two and a half years working with judicial districts across the state to implement the Colorado Prosecutorial Dashboards Project, which aggregates and visually display data from the Action case management system. Data are displayed in both public-facing and internal dashboards with the aim of supporting transparency and data-driven decision-making.

We will describe the rationale for developing the dashboards (the problems we aim to solve and our intended outcomes) and our project framework, including our approach to building buy-in, identifying data points, constructing dashboards, and supporting data use. We will discuss our “review-interpret-act” model and provide concrete examples of how data are being used to support practice change, including strategic planning and day-to-day operations. We will describe how the project has worked to integrate data-driven decision-making into organizational culture and how the dashboards and complementary analyses support judicial districts in identifying and addressing areas of racial disparity.

The session will be interactive and include opportunities for discussion and reflection, thereby supporting participants in leveraging our processes, tools, and lessons learned for their own work. During and after the session, participants will have access to our project toolkit. Participants will leave with new ideas for how they can better leverage their administrative data to improve operations. 

Key Take Aways:

* Describe the utility and potential value of public-facing and internal data dashboards;

* Identify key considerations and have practical tips for aggregating and analyzing administrative data within their organization; and

* Describe three actionable strategies to integrate data-driven decision-making into organizational culture. 

Presenter: Kelly Kuhns 

Description: In the dynamic and challenging environment of correctional facilities, ensuring safety is paramount. This presentation delves into a groundbreaking doctoral dissertation titled "Do Something," which investigates the transformative potential of compassionate empathy among staff members in enhancing safety within correctional settings. This study explores the correlation between the application of compassionate empathy and its influence on mitigating conflicts, fostering positive relationships, and ultimately promoting a safer environment for both staff and our incarcerated population. 

Key Take Aways: 

The concept of compassionate empathy and its relevance in correctional settings, theoretical foundations supporting the use of compassionate empathy for safety enhancement, practical strategies for implementing compassionate empathy among correctional staff, impact assessments of compassionate empathy on conflict resolution, staff-incarcerated relations, and overall safety metrics, and recommendations for policymakers, administrators, and practitioners to promote a culture of compassionate empathy in correctional facilities. 

Presenters: Heather Osborne and Tara Yates 

Description: Change initiatives don’t live on their own. They live within a culture. A culture is built through shared beliefs, history, stories, assumptions, and values. These aspects of culture impact change initiatives. Most importantly, people influence the culture. Change is not easy for everyone, and different types of resistance can challenge change initiatives. Developing a strategy for the culture and resistant, helps with the success rate of a change initiative. This session explores culture and how to introduce a new initiative into the culture to sustain the change. The facilitators use a fun example to demonstrate how impactful a small change can be to an organization. The attendee will walk away with strategies to prepare for a change initiative. 

Key Take Aways: 

Recognize different aspects of culture, identify links between culture and change, prepare key stakeholders and teams for the change initiative, strategies for resistance, inspiring the workforce, and apply tools and concepts. Examples of tools: Stakeholder Analysis, looking for resistance, ARMI, cultural landscape map, bell curve of change, barriers to success, threats vs. opportunity matrix, attitude/influence matrix, elevator speech, and resistance analysis. 

Presenter: Michael Shull 

Description: Embark on a transformative journey in our Introduction to Coaching Kata class, where we delve into the principles deeply embedded in the Toyota Culture. Kata, derived from the Japanese term meaning "a way of doing something," transcends mere methodology; it's a philosophy fostering a culture of continuous improvement in any organization.

In this class, you'll explore a pivotal aspect of the Coaching Kata: the learning cycle. This cycle cultivates a culture of curiosity, enabling teams and organizations to navigate complex and dynamic challenges with agility and resilience. We'll delve into the fundamentals of the continuous improvement methodology Plan, Do, Check, Act (PDCA), a practice routine designed to hone problem-solving skills in any situation.

Discover the profound impact of the Coaching Kata's simple practice routines, which not only accelerate learning but also facilitate scaling within teams and organizations. Whether you're a manager seeking to enhance meeting effectiveness, an educator fostering critical-thinking skills, or a business leader driving problem-solving techniques, the Coaching Kata empowers you to instill a mindset of continuous improvement throughout your organization. Join us and learn to blaze trails of innovation and efficiency where none existed before. 

Key Take Aways: 

Understand Coaching Kata principles for fostering continuous improvement.

Develop skills in Coaching Kata routines for accelerating learning and enhancing organizational culture.

Presenter: Chandra Desimone 

Description: Have you struggled to know exactly where to focus when improving a process? Have you tried to clearly define the problem areas but do not know where to start? A SIPOC diagram is a fairly quick method to help you identify focus areas, project teams, and problem statements. We will use the time to develop your own SIPOC diagram! 

Key Take Aways: 

1) What is a SIPOC Diagram?

2) How can I use a SIPOC to target improvement efforts?

3) How can I use a SIPOC to select project teams?

4) How can I use a SIPOC to determine project outcomes? 

Presenter: Patrice Lindo 

Description: This workshop will delve into how leadership and strategic decision-making are evolving in the age of artificial intelligence. It's designed to help leaders understand and leverage AI-driven change within their organizations. 

Key Take Aways: 

For the workshop "Enhancing Leadership Effectiveness in the Age of AI," key learnings and takeaways will be strategically designed to provide participants with a comprehensive understanding of how AI impacts leadership and decision-making. These include:

1. Understanding AI in Leadership Contexts:

- Grasping the fundamentals of AI and its evolving role in the business world.

- Recognizing how AI is transforming leadership styles and decision-making processes.

2. Strategic Implementation of AI:

- Learning strategies to effectively integrate AI into organizational processes.

- Exploring best practices for utilizing AI to enhance efficiency and innovation.

3. Ethical Considerations and AI Governance:

- Navigating the ethical implications of AI in leadership.

- Developing frameworks for responsible AI use that align with organizational values and regulatory requirements.

4. AI-Driven Decision Making:

- Enhancing skills in data-driven decision-making, leveraging AI insights.

- Understanding how AI can support risk assessment and strategic planning.

5. Change Management in the AI Era:

- Developing approaches for leading teams through AI-driven organizational changes.

- Learning how to foster an AI-ready culture and manage employee expectations and concerns.

6. Fostering Innovation and Creativity with AI:

- Identifying opportunities where AI can spur innovation and creative problem-solving.

- Encouraging a mindset that views AI as a collaborative tool rather than a replacement.

7. Leadership Skills for the AI Age:

- Adapting leadership styles to be more flexible, data-informed, and AI-savvy.

- Enhancing communication and team management skills in an AI-enhanced workplace.

8. Preparing for the Future:

- Anticipating future trends in AI and preparing for ongoing technological advancements.

- Building a continuous learning culture to keep pace with AI evolution.

9. Networking and Collaborative Solutions:

- Building a network with other leaders facing similar AI integration challenges.

- Collaborative problem-solving and sharing of best practices.

10. Action Planning:

- Crafting a personalized action plan for AI integration within participants' own organizations.

- Setting realistic goals and metrics to measure the impact of AI strategies.

These takeaways will equip attendees with a holistic understanding of AI’s role in modern leadership, practical skills for implementation, and a forward-looking perspective to navigate future AI developments in their respective organizations.

Presenter: Jamie Kimes and Terry Rubin

Description: This session helps public sector tech and data professionals avoid the Tech-Talk Trap™. Participants will learn and apply Tech-Talk Translation™ tools to achieve better alignment with non-technical stakeholders like agency executives, business management, and elected officials. 

Key Take Aways: Attendees will leave the session as inaugurated Tech-Talk Translators™ who can masterfully communicate complicated technical concepts in simple/non-technical language. These translation tools will help participants drive their projects and initiatives forward. 

Presenter: Vincent LaBella 

Description: I will describe The State of Arizona’s approach and focus on 'rebuilding trust between government and the people'. Form Frenzy is a statewide initiative to improve the user experience of our customers through better form design and delivery.

Consider:

What services do people have access to through your agency?

How can this service change people’s lives?

Who will be the people impacted?

What will it mean for the people who need the services?

Key Take Aways: The outcome of Form Frenzy is not simply to update a form in your agency in hopes that more people complete it. It is about expanding resources equitably and expanding accessibility; it’s about rebuilding trust between government and the people 

Presenter: Jesse DePriest 

Description: Fear is a natural and necessary human emotion that keeps us safe ... and if not managed well, will block us from achieving higher levels of excellence in our work, health, and relationships. If we can identify and name the fear, we can then create appropriate mechanisms to honor it - but also not allow it to block our efforts to improve and grow. Then, we can apply these lessons and techniques to our teams to help them breakthrough fear-based barriers that are holding us back. Teams become stronger as a result, our relationships and bonds with each other are strengthened, and we achieve higher levels of performance. Appropriately combatting fear is necessary for growth.

I have seen fear block good-intentioned, smart people from realizing their dreams. And leaders and teams stay stuck in their status quo because they fail to recognize the fear-emotion and lack the insights and tools needed to overcome them. Why do some people struggle to get started? Why do some people sabotage their achievements? What makes some people stumble when they seem to have all the requisite skills to soar? Why do some leaders abuse their people and treat them harshly? And what can be done to change these patterns and their outcomes? This interactive discussion will present a model and a kaizen way to overcome these obstacles in order to realize the life we desire.

Key Take Aways: Participants will learn four key skills to build a healthy response to fear - so we can stay safe - but not allow it to block us from the success we desire in our lives. This interactive discussion will present a model for thinking about the destructive emotional "DANGERS" response to fear, how we might see it in ourselves and others - and what we can do about it. Using Kaizen, learners will be able to apply lean thinking in their work to overcome fear and realize greater levels of success – and apply a simple coaching approach to help others see and overcome their fears. 

Presenters: Sarah King, Nicole Foucher, Emily Vandenberg 

Description: Following a prolonged staffing crisis, The Division of Regional Centers (DRC) has spearheaded an innovative pilot that includes a partnership with the Office of Economic Security (OES) and Human Resources (HR). This collaboration is dedicated to creating a staffing pipeline with a specific focus on empowering and assisting individuals receiving OES benefits (SNAP, TANF, CCAP, etc…) to fill vacant Healthcare Service Trainee I and II positions at the Regional Centers.

This presentation provides a comprehensive overview of the pipeline creation process, encompassing various elements such as application support, experiential learning opportunities, communication strategies, and data analysis. The results of this pilot include a four percentage point reduction in DRC’s raw vacancy rate, at least 70 OES clients now being employed, and a framework for scaling this partnership to other Divisions.

Key Take Aways: How to tap innovative channels for talent pools and workforce hiring through cross-divisional collaboration

Addresses important nuances to the "cliff effect" associated with benefits loss upon gaining employment.

Prospective future iterations of the pilot through lessons learned by exploring avenues for potential Equity, Diversity, and Inclusion (EDI) and the impacts on hired OES benefit recipients through follow-up research efforts

How session attendees could utilize a similar model for collaborative efforts in their own agencies.

Use of experiential learning opportunities and a human-centered approach to solve a hiring problem innovatively.

Presenter: Hilary Herrmann 

Description: By integrating design thinking tools with process improvement methodologies, organizations optimize their processes for efficiency and effectiveness while ensuring that the results are meaningful to the people doing the process and the people they serve. In this interactive workshop, participants will leverage key design thinking and process improvement tools to foster innovative solutions for reduced wasted and improved workflows. Participants will engage with each other and experiment with process improvement and design thinking tools in this hands-on session. 

Key Take Aways: How  design thinking tools are valuable layers in process improvement that ensure creativity, customer needs, customer satisfaction and joy are part of eliminating waste. 

Presenter: Michelle Zapapas 

Description: Self-assessment and application of participants' Change Style Preference using descriptions from Discovery Learning International's Change Style Indicator assessment. Change Style Preferences describe how individuals prefer to approach and navigate change based on three distinct Change Styles - Conservers (prefer slow, incremental change), Pragmatists (prefer functional change), and Originators (prefer expansive, revolutionary change). The webinar will include an introduction of the Change Styles, self-selection of preferred Change Style using key descriptors, and then discussion of critical concepts like working with those who have a different Change Style Preference or flexing out of your Change Style Preference when leading a change that necessitates a different Change Style. This content is relevant to anyone experiencing change, both leaders and front-line staff in a variety of roles. 

Key Take Aways: Recognition of an individual's preferred Change Style Preference and an understanding of how that preference impacts their approach to change, Appreciation for the value and strengths of other Change Styles, and Application of techniques to step into a non-preferred Change Style when appropriate based on the needs of a change initiative. 

Presenter: Ploy Buraparate 

Description: In governmental work, we often find ourselves at the brunt of internal and external feedback from our stakeholders. It may be hard to understand what to do when inundated with tons and tons of feedback. The Colorado Digital Service’s Experience Design team works to understand user feedback and helps agencies build feedback loops that help teams make better decisions on their technologies and processes. In this talk, we’ll be sharing how to process hard feedback, how to respond to people’s needs (beginning with understanding our own!), and how to curate feedback loops that work for your organization.

Key Take Aways: 

How to process hard feedback

Responding to people’s needs begins with understanding our own

Creating feedback loops that work for you

Presenter: Amy Lenneker 

Description: It's been said that you can have a great idea with terrible execution and fail miserably, but you can have an okay idea with great execution and be incredibly successful. Why is that? How do we take ideas and transform them to action? In this fun and informative presentation, you'll learn four evidence-based strategies to move ideas to action.

Key Take Aways: Define leader and expand definition to include everyone in an organization. Discover the connection between leadership and moving ideas to action. Explore the four qualities of authentic leadership – you will learn what research says from around the world are the four qualities of authentic leadership, and how those qualities support innovation.

Build an action plan - you will design an individualized action plan to implement what you learned.

Presenter: Dr. Kate McGovern