Major Incidents at a Glance
This page displays a pie chart graphic summarizing the Major Incidents for the prior month and features the following:
- Major Incidents Reported
- Incidents Currently Still Active
- Major Incidents Caused by Change
- Same Day Mean Time To Resolution (MMTR)*
- Incidents Caused by Outside Entities
- MMTR Average*
*MMTR is the Key Performance Indicator. It is a calculation of the actual amount of time the service was down.