Major Incidents at a Glance

This page displays a pie chart graphic summarizing the Major Incidents for the prior month and features the following:

  • Major Incidents Reported
  • Incidents Currently Still Active
  • Major Incidents Caused by Change
  • Same Day Mean Time To Resolution (MMTR)*
  • Incidents Caused by Outside Entities
  • MMTR Average*

*MMTR is the Key Performance Indicator. It is a calculation of the actual amount of time the service was down.

Major Incident At A Glance Slide - September 2018