This group is working to streamline user administrative processes, from joining nano@stanford, through intake and accessing resources to use the labs. Developing these processes will require thoughtful discussion and recommendations that will drive decisions by leadership on business operations and application of policy. This group will engage in the business and policy side of service centers.

This group is coordinating development of the nano@stanford website. The priority will be a unification of the existing sites for SNSF and SNF (minus the Labuser Guide). The next step will be the development of an easy-to-maintain, technical resource that aids researchers in selecting equipment and methods. (The Labuser Guide represents SNF's efforts; this group will have the opportunity to build on this or create new.) The goal of this group is to enhance the facility user experience by creating an intuitive, informative, and accessible site for all.

This group is focusing on implementation of NEMO across the unified org. Efforts may include additional software development, and other solutions for facilitating administrative, financial, and operations and reporting. Additionally, the group will explore opportunities to use data collection and analysis to enhance operational efficiency and user experience within the merged facility. There will likely be project overlap with the Website and Quality Principles groups, with the goal of applying software tools to serve our researchers and enable our operations.

Historically, the University's mission has been two-fold: Education and Research. Today's vision is unified, but our two-fold infrastructure (financials, space allocation, job roles) persists. This group is working to break down barriers to integrating research and education in experimental facilities, by surveying existing resources, assessing needs, and identifying opportunities. Solutions may include new classes and workshops, pathways for capstone projects, experiential learning grants, and many more opportunities we can cultivate our next generation of users.

This group is working to improve user satisfaction with quality principles to improve equipment reliability and performance, lab services, and communication. Examples of projects include: developing traceable standards processes, standardizing SOP's, and deploying/analyzing user satisfaction surveys. This group is adapting/adopting some of industry's proven, data-driven practices to improve our operations and the user experience.

nano@stanford is more than instruments; it is the people. This group is exploring opportunities for staff recognition, development, and growth. Possibilities may include: standards in recognition for technical contributions, seed funding for small projects, cross-functional training, workshops, teaching, and more. As the largest shared facility, this is a chance to improve the staff experience, not just for nano@stanford, but for all facilities on campus.