Reflection

"We do not learn from experience, we learn from reflecting on experience." - John Dewey

As seen in the Service-Learning Cycle, reflection is at the core of Service-Learning. By going through the process of reflecting on our service experience, we consciously review and critically analyse our acts of service. We hear from others in a group setting, enhancing our understanding of ourselves and others.

We reflect at all stages of the Service Learning cycle. Below are some examples on what we may reflect on at different stages of the Service Learning cycle.

1. Investigation

• What beliefs and assumptions do we have about the issue?
• Where and how did we learn these beliefs or assumptions?
• What do we expect to learn and how do we expect to feel?

2. Preparation

• How do we work as a team?
• Do all aspects of our preparation consider the needs of the clients?
• Does our preparation adequately prepare us for the service we are providing?

3. Action

• What did you pay attention to?
• What comments did you overhear?
• What behaviours did you see?

4. Demonstration

• Why did you think your client made such a comment?
• Why did you pay attention to that particular aspect?
• Did you feel that it was a successful service experience?

The Reflection Cycle below can guide our reflection process:

Experiencing:

• Making observations while being involved in an activity

Publishing:

• Sharing reactions, observations or feelings
• E.g: What did I see, how did it make me feel

Processing:

• Discussion and Evaluation of the observations made during the experience
• In a group setting, you will be exposed to the different viewpoints of other participants. This part of the reflection cycle will also help in organising your thoughts from the experience.
• E.g: What are possible reasons why I feel the way I felt?

Generalising:

• Developing principles or patterns from the experience

Applying:

• Applying your generalisations to a new and different context that you may encounter in the future
• This step would lead to new experiences and the cycle repeats.

References: Community Tool Box, University of Kansas; A handbook on service learning (National Youth Council, 2000)