Making observations: Documenting your Service Experience

We would need to employ various modes to document our service experience to aid our analysis and evaluation processes. This is especially important if the entire process from planning to execution of service spans over a long duration of time.

Possible modes to document service and planning experience:

• Blog
• Journal

What to include?

• Pictures (always ask for permission if you are working with an external organisation)
• Observations
• Collected responses from participants (to monitor your progress)
• Problems encountered and solutions employed