Announcements:
All programs should now have data for the 2024-2025 school year.
Update for the 22-23 School Year:
BrainPOP for Buri Buri Elementary School and Los Cerritos Elementary School has been set up, and users can access it now via the portal (Curriculum folder)
Update for 2021-2022 School Year:
Infinite Campus will be rolled forward to the 21-22 school year on 7/30/21. Data sync from Infinite Campus to rostering systems will resume on 8/2/21 and from rostering systems to BrainPOP after that. Expect to have 21-22 data in BrainPOP by 8/6/21.
10/13/20 1:00 PM
BrainPOP for Buri Buri Elementary School and Los Cerritos Elementary School has been set up, and users can access it now via the portal (Curriculum folder)
10/8/20 7:40 AM
BrainPOP for Buri Buri Elementary School and Los Cerritos Elementary School was purchased, and we're in the first steps of integration.
Update for 2022-2023 School Year:
Infinite Campus will be rolled forward to the 22-23 school year on 7/30/22, and data sync between Infinite Campus and ClassLink is now live.
Students will be able to see their ClassLink backpack on 8/10/22.
9/22/22 9:12 AM
ClassLink Portal: 9/22/22 - ClassLink reports some issues with logging in and My Apps may also displays an internal server error - as a temporary workaround, refreshing the page may help load My Apps. ClassLink is aware of the issue and is pushing out a fix for it.
Update for 2021-2022 School Year:
Infinite Campus will be rolled forward to the 21-22 school year on 7/30/21. Data sync from Infinite Campus to rostering systems will resume on 8/2/21 and from rostering systems to Clever after that.
8/10/9:48 AM
ClassLink Portal issues have been resolved. If you continue to experience login issues, with a blue screen , please contact Ed Tech Support.
8/10/21 8:50 AM
ClassLink Portal is currently experiencing an issue with a blue screen after logging in, and apps not loading. ClassLink Support is currently working on the issue. Updates will be posted here as soon as we get them.
1/22/21 10:00 AM
Issue Resolved: An update released last night caused Roster Server imports to abort. Changes have been reverted back and Roster Server imports should function normally now. ClassLink is reviewing the update and will notify everyone ahead of time before the next update.
1/22/21 6:00 AM
ClassLink has reported an issue with Roster Server imports being aborted. No information about how this affects SSFUSD users or apps. Updates will be posted here as soon as they're released.
11/16/20 10:29 AM
ClassLink Portal: ClassLink Portal is back online.
11/16/20 7:00 AM
ClassLink Portal: ClassLink Portal is currently unavailable. There appears to be a networking issue at Amazon Web Services (AWS). Classlink is in touch with the engineers at AWS and hope to get this issue resolved as quickly as possible.
10/19/20 4:45 PM
The issue has been resolved. ClassLink identified an issue SAML and the new My Apps user interface and a hotfix was deployed. Please logout and log back in or close and reopen the browser. Please contact EdTech Support if the error message still appears.
10/19/20 4:03 PM
From ClassLink Support: A hotfix has been deployed. The changes should apply momentarily.
10/19/20 3:30 PM
From ClassLink Support: The root cause of the issue appears to have been identified. More updates to come shortly.
10/19/20 3:00 PM
From ClassLink Support: We're investigating an issue that displays the error message "invalid ID" when launching a SAML app.
10/6/20 9:40 AM
A fix has been implemented and users can now log into ClassLink.
10/6/20 7:00 AM
Login Page slow to load and users may receive a 502 Bad Gateway Error. This does not affect users that are already logged in to ClassLink. ClassLink is aware of the issue and is working to resolve it.
09/22/2022
Classlink has resolved the delays and loading times should be normal.
Update for 2022-2023 School Year:
Infinite Campus will be rolled forward to the 22-23 school year on 7/30/22, and data sync between Infinite Campus and ClassLink is now live.
Students will be able to see their Clever apps on 8/10/22.
Update for 2021-2022 School Year:
Infinite Campus will be rolled forward to the 21-22 school year on 7/30/21. Data sync from Infinite Campus to rostering systems will resume on 8/2/21 and from rostering systems to Clever after that.
1/24/22 8:00 AM
Jan 24, 2022
Intermittent Loading Issue
Resolved - The DDOS attack has been mitigated with assistance from our service provider. We have been monitoring the service and it appears to have stabilized. Members of the ClassLink Client Services team have also reached out to key contacts at school organizations for further assistance. If you continue to experience connectivity issues, please reply to your Client Service rep or contact the ClassLink Help Desk.
Jan 24, 21:35 EST
Monitoring - ClassLink was hit by a large DDOS attack and has mitigated the attack with assistance from our service provider. If you are still experiencing connectivity issues, please contact our helpdesk.
Jan 24, 14:56 EST
Update - Services have not been fully restored and users may still experience intermittent loading issues with the login page and signing in to LaunchPad. We are still working with our service provider to fully restore the system.
Jan 24, 12:55 EST
Identified - Loading times should be back to normal for most users. We continue to work with our service provider to fully restore service. Thanks for your patience.
Jan 24, 12:34 EST
Investigating - We are investigating a possible issue affecting our service provider infrastructure. Users are experiencing slow response times logging in or loading the My Apps screen. The teams are currently working to restore functionality as quickly as possible.
12/15/21 8:06 AM
From Clever Support: "Our service provider, Amazon Web Services, is currently experiencing major networking issues. This is impacting some users' ability to access the Clever Dashboard and Portal, phone support, and other services. We are working to route Clever Dashboard and Portal traffic around the impacted services."
10/9/20 11:15 AM
Clever resolved the issue, all SFTP syncs are now fully operational.
10/9/20 9:20 AM
Clever is experiencing issues for districts that sync data via SFTP. The issue is resulting in a connection error when attempting to connect to the Clever SFTP directory to upload data.
9/30/20 9:00 AM
Staff Email: Microsoft has resolved the issues that caused the outage on Monday afternoon. If you are interested to read about the cause, please see the this news article.
9/28/20 10:00 AM
Staff Email: Microsoft is experiencing a partial outage of Outlook.com. You may experience issues logging in, sending, and receiving email. If you log out you may not be able to log back in due to this issue. We are tracking the issue and will provide status updates as we receive them from Microsoft.
8/21/20 10:00 AM
IT has resolved the issue. Teachers should be able to reply to emails sent to them by students.
8/20/20 4:12 PM
IT is aware of an issue where students can email teachers, but teachers cannot reply. They are working on it and hope to have a solution soon.
8/17/20
Students can be emailed individually, but teachers won't be able to send an email to and entire class via Google Classroom. To send a class-wide announcement, it's best to post to the Stream.
8/10/20
Student Emails - Students have access to Gmail, but there are issues with how it's being routed through the different domains. IT is aware of this and is working to resolve it.
7/30/21 7:00 AM - 8/2/21 7:00 AM
Follett will migrate its infrastructure to Microsoft Azure. We may experience intermittent outages during this time. If any outages occur, Follett will contact us and updates will be posted here immediately. If you are unable to access Follett Destiny during this time, please contact Ed Tech Support.
7/16/21 7:00 PM - 7/19/21 4:00 AM
Follett Destiny is scheduled for an automatic upgrade to Destiny version 19.0. During this time, Follett Destiny will be unavailable.
Freckle Math is available for the following schools: Junipero Serra Elementary School, Martin Elementary School
9/24/21 12:20 PM
Students are not able to insert videos from YouTube into Google Slides. They get a message that the video no longer exists. Google Support has confirmed this is a bug on their side and their engineering team is working to resolve it as soon as possible.
4/12/21 9:41 AM
The problem with Google Drive has been resolved. If you're still unable to create a new document, please try reloading the page, or coming back to it in a few minutes.
4/12/21 7:00 AM
Google is currently experiencing an issue with Drive, Docs, Slides, Sheets. The affected users are able to access Google Slides, but are seeing error messages, high latency, and/or other unexpected behavior. Affected user are unable to create new documents. No resolution time has been announced yet.
9/15/20 10:09 AM
Google Drive: "The problem with Google Drive should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better."
9/15/20 8:30 AM
Google Drive: Google is currently investigating reports of an issue with Google Drive. The affected users are able to access Google Drive, but are seeing error messages, high latency, and/or other unexpected behavior.
9/8/20 12:34 PM
From Google Support: The problem with Google Drive should be resolved. We apologize for the inconvenience and thank you for your patience and continued support.
9/8/20 9:12 AM
Some users are reporting that when trying to access Google Drive and Google Classroom, they get a message: "The server encountered an error. Please try again later." Google has not acknowledged the issue on their Status Page, but we are monitoring this.
8/20/20 7:28 PM
Google's team reports that all issues have been resolved.
8/20/20 3:15 PM
Google's team is continuing to investigate this issue. Current issues: Gmail sending issues, Meet recording issues, Creating files issues in Drive, CSV user upload issues in Admin Console, Posting message issues in Google Chat, Sites adding new pages issues, Keep issues, Voice mail issues
8/20/20 10:14 AM
Google's team is continuing to investigate this issue. Current issues: Gmail sending issues, Meet recording issues, Creating files issues in Drive, CSV user upload issues in Admin Console, Posting message issues in Google Chat
8/20/20 8:40 AM
Google services have been restored for some users, and Google expects a resolution for all users in the near future. Please note this time frame is an estimate and may change.
8/20/20 6:00 AM
Google is continuing to investigate this issue. They will provide an update soon detailing when we expect to resolve the problem.
8/20/20 1:30 AM
An issue has been reported to us by Google, affecting all Google services: Gmail, Calendar, Drive, Docs, Chat, Meet, Voice, Sites.
Update for the 22-23 School Year:
Classes for the 22-23 school year have been created in Infinite Campus. Teachers will receive an email from our Google Classroom partner, AmplfiedIT, with instructions on how to access their class and create it in Google Classroom so that rosters are managed automatically .
The email will come from: Little SIS Premium <littlesis@amplifiedlabs.com>
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8/13/21 4:00 PM
Google Classroom classes are ready. If you have not received an email from "Little SIS Premium", in either your Inbox or Other or Junk Mail folder, please go to Teacher Review directly at: https://sync.littlesis.app/teacher-review/login and log in with your SSFUSD Google account, and go through
8/10/21 9:00 AM
Google Classroom classes for the 21-22 school year will be automatically created today, by the district. Please be on the lookout for an email from "LittleSIS Premium", titled "[EXTERNAL] Little SIS has made updates to your Google Classroom classes". The email contains instructions for teachers on how to accept their new class.
7/21/21 3:30 PM
Classes that were automatically created and managed by the district for the 2020-2021 school year have been archived. Classes that teachers created manually are still active, teachers can and should archive them.
7/20/21 10:00 AM
Classes from the 20-21 School Year that were "Declined" or "Provisioned but never accepted" by teachers have been deleted. Active Classes from the 20-21 School Year will be automatically archived by 8/6/21.
1/21/21 8:50 PM
The problem with Classroom has been resolved.
1/21/21 6:00 PM
Google Classroom is down; The affected users are able to access Classroom, but are seeing error messages, high latency, and/or other unexpected behavior. Google Support is working on it.
9/8/20 12:34 PM
From Google Support: The problem with Google Drive should be resolved. We apologize for the inconvenience and thank you for your patience and continued support.
9/7/20 9:12 AM
Some users are reporting that when trying to access Google Drive and Google Classroom, they get a message: "The server encountered an error. Please try again later." Google has not acknowledged the issue on their Status Page, but we are monitoring this.
8/17/20 10:00 AM
A new sync was pushed out to Google Classroom, and new classes were created and students rostered in them. Contact EdTech Support if you still don't see your classes. If you see students are missing, please check that they have an email address listed in Infinite Campus.
8/17/20 2:00 AM
A new sync was pushed out to Google Classroom, and new classes were created and students rostered in them. Contact EdTech Support if you still don't see your classes. If you see students are missing, please check that they have an email address listed in Infinite Campus.
8/14/20 4:45 PM
A new sync was manually pushed to Google Classroom, some new classes were created and some previously declined classes were re-provisioned. Contact EdTech Support if you still don't see your classes, or if students are missing.
8/14/20 3:00 PM
A new sync was manually pushed out to Google Classroom, some new classes were created. Please check your Google Classroom list. Contact EdTech Support if you still don't see your classes.
8/14/20 2:00 PM
Google Classes for the 20-21 year have been created. Some teachers may see missing classes or missing students
Missing Classes - The program that generates classes automatically detected that an existing class was already created, and it wasn't sure what to do. Contact EdTech Support and we'll work with you to identify the missing classes and see about getting them created.
Missing Students - Some students did not have an email address listed in the correct place in Infinite Campus, and were excluded from the rosters. Contact EdTech Support with the names of the students and we'll put that in. Your students should show up after the next nightly sync.
Update for 2021-2022 School Year:
Infinite Campus will be rolled forward to the 21-22 school year on 7/30/21. Data sync from Infinite Campus to rostering systems will resume on 8/2/21 and from rostering systems to Illuminate after that. Expect to have 21-22 data in Illuminate by 8/6/21.
8/18/20 2:40 PM
Teachers with class rosters can log into Illuminate via the portal, and then use the Sign In with Google option. Reading Specialists and staff without rosters will need to contact EdTech Support for access to Illuminate.
8/17/20 4:00 PM
Data for the 20-21 school year should be flowing into Illuminate now! Current and Returning staff can access Illuminate via the Portal; new staff will need to wait for their accounts to be provisioned (soon!).
8/13/22 6:00 PM
Infinite Campus: Infinite Campus will be down for system update/maintenance on 8/13/22 starting at 6:00 PM.
2/15/22 4:15 PM
From Infinite Campus: As we posted the last message, latency issues dropped back into the normal range. A small 10 minute spike additionally occurred at 3:30PM CST. We continue to monitor and investigate the cause of this issue. The case will remain open until we know more. If your staff experiences further issues, please don't hesitate to put an additional note on this case.
2/15/22 1:30 PM
From Infinite Campus: We are continuing to investigate the latency affecting some users. We understand how frustrating this is to you and your staff, and are working to pinpoint and resolve this issue as quickly as possible. As soon as more information is available, we will update your case.
2/15/22 12:00 PM
From Infinite Campus: Infinite Campus is aware of an issue with some districts experiencing site slowness and latency. We are actively investigating this issue. If your district is experiencing this issue, please submit a critical priority outage support case. It is not necessary to follow up with a call at this time.
1/27/22 4:00 PM
Infinite Campus made some network changes, that they say has brought services to normal.
1/26/22 8:00 AM
Infinite Campus has been made aware of reports of continued issues. Their team is investigating and will update soon.
1/26/22 7:45 AM
Infinite Campus network changes were completed last night, and they expect those changes to improve performance and site availability. They are continuing to work with their vendor and monitor site performance but please let us know if you run into any issues accessing your site.
1/25/24/22 3:30 PM (CST)
Infinite Campus continues to work with their vendor to identify the cause of the issue we are experiencing with slow and intermittent connectivity. Infinite Campus is planning a change tonight to move traffic away from the impacted circuit to see if that improves our connectivity and allows Infinite Campus to complete further troubleshooting.
1/24/22 9:00 AM
Infinite Campus Monitoring has noticed some internet traffic routing issues that are causing intermittent issues with a few district sites not loading. This appears to be related to a degraded internet issue in Nevada that is causing some timeouts. Infinite Campus is working with one of their internet providers to help troubleshoot this issue.
9/7/21 6:00 AM
Infinite Campus services are back to normal.
9/6/ 21 12:45 PM
Infinite Campus ran an update to version 2136.2 and will provide an update on 9/7/21 at 6:00 AM.
9/6/21 10:00 AM
Infinite Campus - Index is not showing items. Search is limited to Help. Managed Services confirmed 'support' account is limited to Census - People only. Infinite Campus Support is aware of the issue and is looking into it.
Update for 2021-2022 School Year:
Infinite Campus will be rolled forward to the 21-22 school year on 7/30/21.
7/21/21 5:00 PM
Infinite Campus - 7/21/21: Infinite Campus will be unavailable on 7/21/21 at 5:00pm for a system upgrade. Total expected downtime estimate is not available, but it should not be more than 1 hour. Please contact Ed Tech Support if downtime extends beyond this time.
5/11/2021 1:05 PM
Gradebook - 5/11/21 1:05 PM Infinite Campus reports that the issue with not being to access Gradebook has been resolved. If you are still unable to access Infinite Campus Gradebook or Post Grades and receiving an "Error Code", please contact Ed Tech Support.
5/10/21 9:00 AM
Gradebook - 5/10/21 9:00 AM: Some users may experience an error when trying to access Infinite Campus Gradebook "Error Token: 1298037578". Infinite Campus Support is currently investigating this issue.
10/26/20 4:47 PM
Infinite Campus' Managed Services team found and resolved an issue in our database which may have been the cause of the problems with Attendance.
10/26/20 8:00 AM
Some users report issues (extreme slowness, lag) with Attendance reporting. Infinite Campus Support has been contacted and they are working to resolve any issues.
10/14/20 8:30 AM
Infinite Campus Print Enrollment History issue - Infinite Campus has identified this as a known issue, and their Development Team is working to fix it in an upcoming version release.
10/12/20 1:44 PM
Infinite Campus returns an error when trying to print a student enrollment report. Subject: Error token on "Print Enrollment History" report. Error Token: 1582428108
Infinite Campus support has been contacted and will resolve the issue.
9/29/20 2:30 AM
Infinite Campus is back up, and the critical update was successfully applied, although it took much longer than anticipated. Previous issues with extreme slowness and marking attendance should be resolved. Please contact Ed Tech Support to report any additional issues.
9/29/20 10:34 PM
Infinite Campus is currently down while a critical system-wide update is being applied. The update is taking longer than expected and at this time there is no estimated time for restored service. More information will be posted as soon as it becomes available.
9/29/20 7:56 PM
Infinite Campus is currently down while a critical system-wide update is being applied. Earlier estimates put availability at 8:00pm. Infinite Campus has revised their estimate and now says that applying this update may take 20% longer than standard due to a one-time script.
9/29/20 6:54 PM
Infinite Campus is currently down for system-wide maintenance. The expected downtime is from 5:15pm - 8:00pm.
9/29/20 5:10 PM
Infinite Campus is currently down for system-wide maintenance. The expected downtime is from 5:15pm - 7:00pm.
9/29/20 1:49 PM
Issue has been escalated up to Infinite Campus' Managed Services team for further review/investigation.
9/29/20 8:00 AM
Infinite Campus is still working on fixing the issues that we reported (extreme slowness, lag) with Attendance reporting.
9/28/20 10:00 AM
Some users report issues (extreme slowness, lag) with Attendance reporting. Infinite Campus Support has been contacted and they are working to resolve any issues.
9/1/20 6:00 AM
Infinite Campus is operating normally.
8/31/20 1:20 PM
Issues with Infinite Campus have been resolved, users can log in now.
8/31/20 1:04 PM
We are still investigating Infinite Campus, but so far no further issues reported with Infinite Campus users being locked out.
8/31/20 12:00 PM
We're getting reports that people are being locked out of Infinite Campus. We're investigating this now.
Update for the 22-23 School Year:
Classes for the 22-23 year have been created, and licenses assigned. If you do not see your class listed or there is no license there, contact help@ssfusd.org.
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Update for 2021-2022 School Year:
Rostering data for all McGraw Hill products will be updated from ClassLink to Clever. Students and Staff will still be able to use the ClassLink portal to log into ConnectEd and other apps, but they may be prompted to sign in with Google. All other functionality will stay the same.
8/13/21 8:48 AM
The issue with users seeing a "The content in this course has expired." message has been resolved.
8/12/21: 3:00 PM
IMPACT - There is currently an issue where some users will see a message when accessing IMPACT products: "The content in this course has expired." McGraw Hill Support is aware of the issue and is working to resolve it.
5/21/21, 11:15 AM
Earlier issues reported with IMPACT Social Studies material have been resolved, users can access now.
5/21/21 9:15 AM
McGraw Hill reports that some users are currently experiencing an intermittent issue that is preventing users from accessing their product/application.
3/11/21 11:36 PM
Issues resolved.
3/11/21 4:00PM
Impact Social Studies (McGraw Hill product): Some users may get an error on launching PDFs; McGraw Hill's teams are actively working to resolve the issue as quickly as possible.
1/12/21 11:37 AM
ConnectED is functioning normal now. Engineers will continue to monitor and ensure optimal performance.
1/12/21 11:19 AM
We are currently experiencing an issue that is preventing users from accessing ConnectED; our teams are actively working to resolve the issue as quickly as possible. We apologize for the inconvenience. - McGraw Hill Support
9/18/20 2:15 PM
McGraw Hill reports they've resolved the issues, all products are working normally.
9/18/20 10:00 AM
Teachers may experience delays in being able to see student work following student submissions of certain assignments. McGraw Hill has confirmed student submissions are properly recorded, and are now working expeditiously to improve the teacher experience in viewing student work.
9/9/20 5:24 AM
Message from McGraw Hill: We are experiencing unprecedented usage of our platforms. Teachers may experience delays in being able to see student work following student submissions of certain assignments. We have confirmed student submissions are properly recorded, and are now working expeditiously to improve the teacher experience in viewing student work. We apologize for any inconvenience this may have caused.
9/7/20 10:17 AM
McGraw Hill reports that they have resolved this issue.
9/7/20 9:36 AM
McGraw Hill reports some users experiencing an issue with page navigation controls missing in IMPACT K-5 eBooks; their teams are actively working to resolve the issue as quickly as possible.
9/4/20 7:21 AM
There was a fix pushed out for the issue where users' emails were not correcting through the API when they were changed. This issue should not be occurring with users, but if you have students still reporting issues, please contact EdTech Support.
9/2/20 7:23 AM
McGraw Hill has identified a system-wide issue. Some students may get an "L500" error message when accessing the ConnectEd app from the portal, or some students may not see their product in the ConnectEd dashboard. McGraw Hill has identified this a bug and are working on resolving it across their system.
9/1/20 3:45 PM
McGraw Hill (StudySync, IMPACT, Wonders) reported that some students may get an "L500" error message when accessing the ConnectEd app from the portal. McGraw Hill is aware of the issue and is working on it.
9/1/20 3:45 PM
A ticket with McGraw Hill has been filed for the issue with students not showing their StudySync material even though they're rostered in the class. They are working on it and will update us as soon as they can.
8/24/20 10:18 AM
McGraw Hill Support pushed out a hotfix to resolve this issue, but some users may still see the "course.widget.courselaunch.failed" message. If you see this message, please contact EdTechSupport.
8/24/20 9:33 AM
Issue: When accessing the IMPACT curriculum, teachers sees a message at the top of the screen that says: "course.widget.courselaunch.failed" and are unable to click on any option to load or launch material. This has been confirmed as a Known Issue, and McGraw Hill will be pushing out a hotfix for it sometime soon (today or tomorrow).
8/19/20 9:00 PM
The IMPACT Social Studies curriculum has been assigned to the Social Studies classes, and should appear in teacher accounts on 8/20/20. If teachers do not see it, please contact EdTech Support.
Update for the 22-23 School Year:
Classes for the 22-23 year have been created, and licenses assigned. If you do not see your class listed or there is no license there, contact help@ssfusd.org.
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Update for 2021-2022 School Year:
Infinite Campus will be rolled forward to the 21-22 school year on 7/30/21. Data sync from Infinite Campus to rostering systems will resume on 8/2/21 and from rostering systems to IXL after that. Expect to have 21-22 data in IXL by 8/6/21.
Note: Rostering data for IXL will be updated from ClassLink to Clever. Students and Staff will still be able to use the ClassLink portal to log into IXL and other apps, but they may be prompted to sign in with Google. All other functionality will stay the same. These instructions were created to show students how to log into IXL: Log into IXL
2/8/22 11:20 AM
IXL reports that all systems are operational.
2/8/22 8:20 AM
IXL is currently experiencing a service disruption that is preventing some users from reaching our site. We are working to identify the root cause and implement a solution.
12/10/20 2:00 PM
IXL is working now.
12/10/20 10:00 AM
IXL shows a system wide outage. Users will get an "unexpected error" message when trying to use IXL. IXL is currently working on resolving the issues.
8/28/20 2:30 PM
IXL access for non-classroom teachers update! Non-classroom teachers, please complete this form. Your account will need to be created separately, outside of our rostering systems.
8/25/20 2:45 PM
IXL reports that they're receiving our data, and that students and teachers should have access now. The IXL app has been updated in the Curriculum folder, that's the one that should be used.
If teachers added their own IXL app to class portal pages, please remove them.
Non-classroom teachers, Paras, TOSAs, Specialists will get access--this will just take a little longer.
8/19/20 9:00 AM
IXL roster sharing has been updated. We're waiting for confirmation from IXL that they have received our data.
8/18/20 12:14 PM
Working on getting a new IXL app pushed out to portal users
8/17/20 6:29 PM
IXL is still doing some work on their side to get our connection up and running. Stay tuned!
8/11/20
At this time, we are waiting for IXL to consolidate our accounts and reconnect the integration/rostering. No time frame was given, although they know this is a priority for us.
Update for the 22-23 School Year:
8/12/22 7:00 AM
Classes are showing up, but students are not. Savvas is working to fix this as soon as possible.
8/12/22 6:50 AM
Classes for the 22-23 school year are showing up, and teachers can log in now to see their classes and add their products to them.
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Update for 2021-2022 School Year:
Infinite Campus will be rolled forward to the 21-22 school year on 7/30/21. Data sync from Infinite Campus to rostering systems will resume on 8/2/21 and from rostering systems to Savvas EasyBridge after that. Expect to have 21-22 data in Savvas EasyBridge by 8/6/21.
2/4/22 8:30 AM
Savvas reports the issue has been resolved.
2/4/22 7:30 AM
Some users might be experiencing slowness or issues when accessing Realize. Savvas teams are troubleshooting the issue now.
12/7/21 11:00 PM
Savvas resolved the issues, and all Realize products (MathXL) are fully operational.
12/7/21 9:30 AM
Savvas is currently experiencing a system-wide outage, affecting all Realize and EasyBridge products.
8/10/21 6:22 AM
We have resolved the issue, and students and teachers are showing up now in their classes.
8/9/21 8:30 AM
We are currently investigating an issue with MathXL where the classes are showing up, but no enrollments are. We have a case open with Savvas and ClassLink, and will update this page as soon as we can.
8/6/21 8:30 AM
The 21-22 data is currently on hold by Savvas Technical Support while they review it. When they release the hold, we will see the 21-22 classes in Savvas.
8/19/20 11:45 AM
Savvas EasyBridge engineers identified that if students are not able to log into Savvas EasyBridge via the Portal, to check that their student email address is listed in Infinite Campus.
8/18/20 7:12 AM
Some users might be experiencing slowness or issues when accessing Realize. Our teams are troubleshooting the issue now.
Our ticket with Savvas EasyBridge was escalated, their engineers are looking into it now.
8/17/20 5:45 PM
Support ticket with Savvas EasyBridge was submitted.
8/17/20 3:13 PM
Reports of students not being able to sign into Savvas EasyBridge app to access MathXL. We're looking into this now.
Nearpod is no longer used.
8/27/7:47 AM
Nearpod upgrade is complete! All teachers should be in the Nearpod platform with a district license. Teachers, go to nearpod.com and click Sign in with Google. Go to the profile icon in the top-right corner and click on it. If you see a red badge, you're a district user! For training on using Nearpod, please check out the Distance Learning Hub for webinars and training.
8/26/20 3:20 PM
Spoke too soon! Looks like Nearpod still needs to do some work to get us up and running. We've been escalated to their Tier 2 Support for assistance, any day now!
8/26/20 6:30 AM
Nearpod confirms that they are receiving accurate data from our district, and we have reports from users confirming that an increase in their Nearpod storage. If you have trouble with the Nearpod upgrade, please make sure you're signed into Chrome with your SSFUSD Google account. Contact EdTech Support with any additional issues.
8/25/20 2:30 PM
Critical data with Nearpod was updated today, after reports that district licenses were not being assigned. We will need to wait until tomorrow to see if the update worked. A message will be posted tomorrow morning with an update.
8/25/20 7:14 AM
Nearpod should be ready for users - Please test it.
8/17/20 8:30 AM
Nearpod Google Slides and Sheets add-on has been enabled for all teachers.
Nearpod Google Chrome extension has been pushed out to all teachers. Make sure you're signed into Chrome with your SSFUSD Google account to get it!
8/14/20
Nearpod's data team has started processing our initial data set and we're waiting for the results. ETA on the completed integration is 5 business days, typically.
8/13/20
Launch meeting was completed with Nearpod. We're waiting for their integration team to process our initial data set.
SSFUSD started a pilot program with Newsela in 21-22.
Accounts are set up automatically using Google Single-Sign On. Support is managed by Newsela directly.
Update for the 22-23 School Year:
Raz-Kids has been updated for the 22-23 School Year.
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9/1/20
The Literably app is posted on the portal for all teachers and staff at elementary schools. Instructions to Access Literably (as a teacher or staff)
8/31/20
Literably integration has completed. Student and Classroom Teachers have accounts created automatically. Non-Classroom Teachers such as Reading Specialists, Paras, etc. will need to have their accounts created manually. Contact EdTech Support to request a Literably account.
Update for the 22-23 School Year:
Raz-Kids has been updated for the 22-23 School Year.
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Update for 2021-2022 School Year:
Infinite Campus will be rolled forward to the 21-22 school year on 7/30/21. Data sync from Infinite Campus to rostering systems will resume on 8/2/21 and from rostering systems to Paper after that. Expect to have 21-22 data in Paper by 8/6/21
10/26/20 10:00 AM
Paper accounts have been created for students (Grades 6-12). Paper app has been added to student portal pages.
10/22/20 8:00 AM
App sharing settings were configured in rostering app (Clever). Waiting for Paper to process accounts.
8/28/23
Update 11:20am: Issue resolved.
Raz-Kids: Learning A-Z is currently experiencing a system outage. They are aware of the issue and are working to resolve it. (10:05am Monday, August 28, 2023)
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Update for the 22-23 School Year:
Raz-Kids has been updated for the 22-23 School Year.
09/08/21 8:00 AM
Some users may have received an email from Learning A-Z, saying that their license has expired. This is a mistake, and Learning A-Z is working to update our license dates. Teachers and students should still be able to access Raz-Kids though. If you're not able to, please contact Ed Tech Support.
Update for 2021-2022 School Year:
Infinite Campus will be rolled forward to the 21-22 school year on 7/30/21. Data sync from Infinite Campus to rostering systems will resume on 8/2/21 and from rostering systems to Raz-Kids after that. Expect to have 21-22 data in Raz-Kids by 8/6/21.
9/1/20 12:00 PM
Raz-Kids is operating normally. Please contact EdTech Support to report any issues.
8/6/20
Classes have been rostered and accounts created.
Missing a class? Check with your school's registrar that you're the only teacher listed in the class. Raz-Kids does not automatically process co-teachers. Shared Rostering has to be used.
Update for the 22-23 School Year:
8/9/22
Classes for the 22-23 School Year are showing up in SAM. Licenses can be assigned to them now.
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3/23/22 3:05 PM
Issues have been resolved. SAM Central, Teacher Central, and NG Dashboards are currently operating normally.
3/22/22
Service Outage: SAM Central, Teacher Central and NG Dashboards are currently experiencing a service outage as of 7:27AM EDT on 03/22/22. Administrator and teacher accounts are unable to access and launch applications.
12/7/21 3:45 PM
Issues have been resolved.
12/6/21 7:00 AM
SAM is currently experiencing a service interruption. Some users are currently experiencing slow or failed performance logging in.
3/16/21 10:00AM
Issue has been resolved.
3/11/21 12:08 PM
English 3D and Read180 (HMH SAM products): When users try to access English 3D or Read180, they will get an error "HTTP Status 403 - authn login failure". HMH Technical Support is aware of the issue and their team is working on a fix. No timeframe has been given.
8/24/20 10:10AM
Update: Resolved - Zoom has resolved the issue causing some users to be unable to start and join Zoom Meetings and Webinars or manage aspects of their account on the Zoom website.
8/24/20 8:26 AM
Zoom is still in the process of deploying a fix across our cloud. Service has been restored for most users. We are continuing to roll this out to complete the fix for any remaining users still impacted.
8/24/20 7:58 AM
Zoom is in the process of deploying a fix across our cloud. Service has been restored already for some users. Zoom is continuing to roll this out to complete the fix for any users still impacted.
8/24/20 6:51 AM
Zoom report an issue causing users to be unable to authenticate to the Zoom website (zoom.us) and unable to start and join Zoom Meetings and Webinars, and we are working on a fix for this issue.
Update for the 22-23 School Year:
Renaissance Learning is now available for the 22-23 School Year.
8/4/21 8:00 AM
Renaissance may be unavailable for some users between Wednesday, 8/4/21 8:00 AM to Monday 8/9 6:00 AM due to planned maintenance. Users may see a message that says “It looks like you do not have any products..." This is expected behavior while Renaissance updates their system. Renaissance will return to normal operation on Monday 8/9/21.
7/16/21 9:45 AM
Renaissance completed their platform updates, and users can log in now. The Renaissance Learning app icon in the portal has been given a new look.
7/1/21 9:00 AM
Renaissance may be inaccessible to users intermittently between 7/11/21 and 7/17/21 while updates to the platform are being made.
2/11/21 10:53 AM
Renaissance reports that the hotfix for the ClassLink login issue has been applied and users should be able to log into Renaissance via ClassLink now.
2/11/21 9:15 AM
Renaissance reports that they have an issue with users logging into Renaissance via ClassLink. This is related to an earlier issue that ClassLink had, which they resolved on their side. Renaissance confirms that they were instructed by ClassLink to apply a hotfix, which their team is currently working on. The estimated time for this hotfix to be applied with at 11:00m PST, if not sooner.
11/23/20 7:00 AM
Renaissance Learning system maintenance is complete and the platform is available.
11/20/20 6:00 PM
Renaissance Learning is undergoing system maintenance and is unavailable.
8/26/20 3:00 PM
Renaissance is operating normally. Please contact EdTech Support to report any issues.
8/26/20 9:27 AM
We have received reports that Renaissance Math and some EL content is not working, we are currently investigating and will post and update with any information.
8/18/20 3:00 PM
20-21 Data is available, teachers may need to add class to their account by going to Profile > Manage Apps & Users.
8/12/21
Sharing settings set up
8/11/21
App approved in Clever
8/10/21
Requested app in Clever
Update for the 22-23 School Year:
Seesaw has synced with Infinite Campus and will now show classes for the 22-23 School Year.
Update for 2021-2022 School Year:
Infinite Campus will be rolled forward to the 21-22 school year on 7/30/21. Data sync from Infinite Campus to rostering systems will resume on 8/2/21 and from rostering systems to Seesaw after that. Expect to have 21-22 data in Seesaw by 8/6/21.
Note: Rostering data for Seesaw will be updated from ClassLink to Clever. Students and Staff will still be able to use the ClassLink portal to log into Seesaw and other apps, but they may be prompted to sign in with Google. All other functionality will stay the same.
8/9/21 9:00 AM
The nightly sync between Seesaw and our rostering system, Clever, has resumed. Classes and rosters for the 21-22 school year should appear in Seesaw now.
8/2/21 7:30 AM - 9:30 AM
Seesaw classes from the 20-21 school year will be automatically archived and classes for the 21-22 school year will be automatically created.
7/9/21 11:26 AM
Seesaw will be unavailable from 7/23/21 - 7/28/21 while Seesaw's data team works on transitioning our roster data from ClassLink to Clever. All data is tied to student emails and student IDs, which will not be changed, so no data loss is anticipated. Old ClassLink classes will not be automatically archived during our first manual sync with Clever, so teachers should not have any issues with accessing them after the transition.
9/8/20 7:17 AM
The issue with Seesaw has been resolved. Seesaw merged the student accounts and they show up in their classes now.
9/3/20 12:00 PM
A recent sync between Seesaw and ClassLink is returning errors, causing some students to be dropped from their classes. Seesaw support has been contacted.
9/2/20 5:10 PM
Seesaw has synced with Infinite Campus, please check your classes and rosters.
8/30/20 2:00 PM
Seesaw last synced with ClassLink 5 days ago. We are working with Seesaw support to resolve this. Please stay tuned!
8/17/20
If students are not in your class in Seesaw, check with your front office that their student email is listed in Infinite Campus. If it is, and they still are not in your class, contact EdTech Support.
8/14/20
Seesaw is available for all rostered and non-rostered teachers.
8/30/20 1:00 PM
STEMscopes is connected and is syncing with our rostering systems daily.
8/19/20 4:37 PM
Waiting for ClassLink SAML connection to go through, this should done soon.
8/18/20
STEMScopes has configured data, we're waiting for confirmation that everything is good and next steps.
2022 - 2023 Update
SmartyAnts data is ready for the 22-23 School Year. All teachers and students can login to Smarty Ants,
Update for the 22-23 School Year:
Classes for the 22-23 year have been created, and licenses assigned. If you do not see your class listed or there is no license there, contact help@ssfusd.org.
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Update for 2021-2022 School Year:
Infinite Campus will be rolled forward to the 21-22 school year on 7/30/21. Data sync from Infinite Campus to rostering systems will resume on 8/2/21 and from rostering systems to McGraw Hill ConnectEd after that. Expect to have 21-22 data in McGraw Hill ConnectEd by 8/6/21.
Note: Rostering data for McGraw Hill products will be updated from ClassLink to Clever. Students and Staff will still be able to use the ClassLink portal to log into ConnectEd and other apps, but they may be prompted to sign in with Google. All other functionality will stay the same.
3/22/21 8:52 AM
McGraw Hill stabilized the ConnectED servers, the maintenance page has been removed and users can log back in normally, Engineers continue to monitor and ensure optimal health of the servers.
3/22/21 7:38 AM
ConnectED is currently experiencing a system-wide outage that is preventing users from accessing our product/application; this is impacting ConnectED.
1/12/21 11:37 AM
ConnectED is functioning normal now. Engineers will continue to monitor and ensure optimal performance.
1/12/21 11:19 AM
We are currently experiencing an issue that is preventing users from accessing ConnectED; our teams are actively working to resolve the issue as quickly as possible. We apologize for the inconvenience. - McGraw Hill Support
9/18/20 2:15 PM
McGraw Hill reports they've resolved the issues, all products are working normally.
9/18/20 10:00 AM
Teachers may experience delays in being able to see student work following student submissions of certain assignments. McGraw Hill has confirmed student submissions are properly recorded, and are now working expeditiously to improve the teacher experience in viewing student work.
9/4/20 7:21 AM
There was a fix pushed out for the issue where users' emails were not correcting through the API when they were changed. This issue should not be occurring with users, but if you have students still reporting issues, please contact EdTech Support.
9/2/20 7:23 AM
McGraw Hill has identified a system-wide issue. Some students may get an "L500" error message when accessing the ConnectEd app from the portal, or some students may not see their product in the ConnectEd dashboard. McGraw Hill has identified this a bug and are working on resolving it across their system.
9/1/20 3:45 PM
McGraw Hill (StudySync, IMPACT, Wonders) reported that some students may get an "L500" error message when accessing the ConnectEd app from the portal. McGraw Hill is aware of the issue and is working on it.
9/1/20 3:45 PM
A ticket with McGraw Hill has been filed for the issue with students not showing their StudySync material even though they're rostered in the class. They are working on it and will update us as soon as they can.
9/1/20 12:18 PM
We have received reports of some students who are rostered correctly in ConnectEd but do not see StudySync. McGraw Hill has been contacted.
8/21/20 12:20 PM
McGraw Hill has pushed out the hotfix to resolve the "course.widget.courselaunch.failed" message, and teachers should be able to load and launch StudySync material now. If any issues persist, please contact EdTech Support.
8/21/20 9:00 AM
Issue: When accessing the IMPACT curriculum, teachers sees a message at the top of the screen that says: "course.widget.courselaunch.failed" and are unable to click on any option to load or launch material. This has been confirmed as a Known Issue, and McGraw Hill will be pushing out a hotfix for it sometime soon (today or tomorrow).
8/19/20 10:50 AM
StudySync data for the 20-21 year is processed and available. If you don't have StudySync in your ConnectEd account, please contact EdTech Support
Update for the 22-23 School Year:
Classes for HMH products will be set up for teachers starting Monday, 8/8/22.
8/11/22 7:31 AM
Issue with ThinkCentral is being worked on, and 22-23 classes and data should show up now.
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Update for 2021-2022 School Year:
Infinite Campus will be rolled forward to the 21-22 school year on 7/30/21. Data sync from Infinite Campus to rostering systems will resume on 8/2/21 and from rostering systems to HMH ThinkCentral after that. Expect to have 21-22 data in HMH ThinkCentral by 8/6/21.
4/20/21, 2:32 PM
HMH Support reports that they have identified and resolved the "504 Gateway Timeout" issue from earlier today. Please note that after platform outages and unscheduled events, you may be required to refresh your browser or clear your browser's cache in order to access the platform. If you need assistance, please click on this link for instructions.
4/20/21 9:30 AM
HMH reports that ThinkCentral users may receive a "504 Gateway Time-out" message when trying to access ThinkCentral. Their engineers are working on it. No ETA for resolution has been given.
11/9/20 4:19 PM
Service issues have been resolved and ThinkCentral is now operating normally. Users may need to clear their browser cache and log out/log in to the Portal.
11/9/20 10:00 AM
Unscheduled Outage/Degradation: Single Sign On (SSO) access to HMH platforms is currently experiencing a service interruption as of 10:44 AM ET. We are working to resolve this matter as quickly as possible and apologize for any inconvenience this may cause.
8/12/20
ThinkCentral apps are up and running for the 20-21 school year! If you have trouble with an account, please reach out to EdTech Support.
2022-2023 School Year
Share Rules have been updated in Clever to include classes for the 22-23 School Year and the teachers using Twig.
Update for the 22-23 School Year:
Classes for the 22-23 year have been created, and licenses assigned. If you do not see your class listed or there is no license there, contact help@ssfusd.org.
Teachers must remove old classes from their list.
Teachers must set up the calendar for their new classes.
Students will not show up in your class until the day before the first day of school.
8/26/22 8:30 AM
Teachers are reporting that when they log into ConnectEd, none of their Wonders material is showing up. We're contacting McGraw Hill Support now and will post information as we get it.
Update: 11:00 AM
Issue has been resolved. Teachers should see their ConnectEd products now.
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Update for 2021-2022 School Year:
Data for the 21-22 school year is up-to-date in McGraw Hill, and the Wonders material has been assigned to the Grades K - 5 Homeroom classes. Teachers should be able to see this data now. Students will not see their class in Wonders until 8/9/21, three days before the start of school.
Note: Rostering data for McGraw Hill products will be updated from ClassLink to Clever. Students and Staff will still be able to use the ClassLink portal to log into ConnectEd and other apps, but they may be prompted to sign in with Google. All other functionality will stay the same (like Removing Old Classes and Setting Up New Classes).
3/3/22 10:44 AM
McGraw Hill reports that all systems are fully operational. Users may need to clear their cache and cookies.
3/3/22 9:25 AM
McGraw Hill reports an issue with products on their ConnectEd platform, such as Wonders. Their team is working to resolve this as quickly as possible.
3/22/21 8:52 AM
McGraw Hill stabilized the ConnectED servers, the maintenance page has been removed and users can log back in normally, Engineers continue to monitor and ensure optimal health of the servers.
3/22/21 7:38 AM
ConnectED is currently experiencing a system-wide outage that is preventing users from accessing our product/application; this is impacting ConnectED.
1/12/21 11:37 AM
ConnectED is functioning normal now. Engineers will continue to monitor and ensure optimal performance.
1/12/21 11:19 AM
We are currently experiencing an issue that is preventing users from accessing ConnectED; our teams are actively working to resolve the issue as quickly as possible. We apologize for the inconvenience. - McGraw Hill Support
9/18/20 2:15 PM
McGraw Hill reports they've resolved the issues, all products are working normally.
9/18/20 10:00 AM
Teachers may experience delays in being able to see student work following student submissions of certain assignments. McGraw Hill has confirmed student submissions are properly recorded, and are now working expeditiously to improve the teacher experience in viewing student work.
9/4/20 7:21 AM
There was a fix pushed out for the issue where users' emails were not correcting through the API when they were changed. This issue should not be occurring with users, but if you have students still reporting issues, please contact EdTech Support.
9/2/20 7:23 AM
McGraw Hill has identified a system-wide issue. Some students may get an "L500" error message when accessing the ConnectEd app from the portal, or some students may not see their product in the ConnectEd dashboard. McGraw Hill has identified this a bug and are working on resolving it across their system.
9/1/20 3:45 PM
McGraw Hill (StudySync, IMPACT, Wonders) reported that some students may get an "L500" error message when accessing the ConnectEd app from the portal. McGraw Hill is aware of the issue and is working on it.
9/1/20 3:45 PM
A ticket with McGraw Hill has been filed for the issue with students not being able to access ConnectEd after their email address was updated in Infinite Campus. McGraw Hill is working on it and will let us know as soon as they have a fix.
8/28/20 7:51 AM
We have been alerted by McGraw Hill of an upcoming scheduled maintenance on Saturday, August 29, from 7AM - 9AM Eastern Time. During this time, all products on the ConnectEd platform may be unavailable.
8/18/20 6:00 PM
McGraw Hill reports that the rostering issues have been resolved, but some content may need to be reassigned. If you do not see your content now, contact EdTech Support.
8/18/20 3:00 PM
McGraw Hill reports some rostering issues system-wide.
8/14/20
Classes for the 20-21 year have been created, and licenses assigned. If you do not see your class listed or there is no license there, contact EdTech Support.
Old Rosters - According to McGraw Hill Support, teachers need to remove their old classes manually.
Missing Students - Also according to McGraw Hill Support, students will not show up in their classes until the first day of class. So they should show up on 8/17/20.
No updates for the 22-23 School Year.
Need additional help? Send an email to help@ssfusd.org