SRGS Parent Technical portal

Help with Google Meet / google classroom

  • Please click the tab above


  1. Shut-down the device nightly because all video conferencing apps (Meet, Teams, Zoom) use a tremendous amount of computer resources. YOU ACTUALLY MUST SELECT <SHUT DOWN>

  2. Charge the device nightly. Video conferencing apps work best when the device is fully charged.

  3. Check for Chrome updates every Sunday! (Google has had 3 updates within the past 2 weeks to fix issues that have been reported).

  4. Keep your device awake during teacher instructions by occasionally clicking your mouse to avoid a choppy or a lagging Meet.

Chromebook doesn't have my name

We are providing you an upgraded Chromebook that can handle virtual learning

Click <ADD PERSON> at the bottom left of the screen

Setup Your Chromebook

  • Select your Wi-Fi:

  1. At the bottom right, select the time.

  2. Select Not Connected .
    Note: If you see your Wi-Fi network name and a signal strength, your Chromebook is already connected to Wi-Fi.

  3. Turn on Wi-Fi.

  4. Your Chromebook will automatically look for available networks and show them to you in a list.

  5. Select the secure Wi-Fi network .

  6. Type the network password.

  7. Select Connect.

  • Add your SRGS email ID to the Chromebook

  1. On the bottom, click Add person.

  2. Enter the Google Account email address and password, then click Next.

  • Remove an account from a Chromebook

If someone no longer uses your Chromebook regularly, you can remove their account.

  1. On the Chromebook sign-in screen, select the profile you want to remove.

  2. Next to the profile name, select the Down arrow.

  3. Select Remove this user.

  4. In the box that appears, select Remove this user.

When you remove an account, it’s only removed from the Chromebook. The Google Account itself, including its data and settings, will still exist just not on your Chromebook.

Install Chrome on Macbook

  1. Download the installation file:

  2. Open the file called 'googlechrome.dmg'

  3. In the window that opens, find Chrome

  4. Drag Chrome to the Applications folder

    • You might be asked to enter the admin password

    • If you don't know the admin password, drag Chrome to a place on your computer where you can make edits, like your desktop

  5. Open Chrome

  6. Open Finder

  7. In the sidebar, to the right of Google Chrome, click Eject

Thinking of Purchasing a Chromebook?

They all work the same so there's no need to get exactly what we use at school. It's all up to preference.

  • a camera (for web-cam),

  • 4GB RAM (how quickly it responds to your clicks; the higher the number the faster) they offer 2GB, 4GB, 8GB

  • 32GB of memory to save work when not on WIFI

  • CPU (see the google support link below about the chipset)

  • battery life of 9+ hours, (they can range from 5 hours to 12 hours)

  • screen size

  • high pixels for quality images (1920x1080 is the best and used mostly with larger screens) the 1366x768 pixels is used with smaller screens

  • SD card reader (optional)

Whatever you choose, keep in mind that Chromebooks generally last about 5-7 years. But once you find a brand you are interested in, please click the link below to truly see how many years that Chromebook will last before the updates stop (scroll to the middle under "Google Approved Chrome Devices")

Read the reviews on a brand before you buy to see how support is handled, etc. We never buy the extended warranty because Chromebooks are cheap enough (to buy another seems more practical). Here's a link to the best Chromebooks of 2020: