Embedded Files
1. Access
1. Access
Q. How can I access to hotel?
Q. How can I access to hotel?
Our property is located in Yodogawa-ku, Osaka.
5-min walk from Shin-Osaka Station [JR Kyoto Line, Sanyo Shinkansen, and Tokaido Shinkansen]
80-min ride by limousine bus from Shin-Osaka Station to Kansai International Airport
◎Shin Osaka Sta. offers convenient access to major spots◎
Shin Osaka/新大阪 → Osaka Umeda / 大阪梅田 10-min
Shin Osaka/新大阪 → Namba Sta. / 難波駅 16-min
Shin Osaka/新大阪 → Kansai International Airport / 関西国際空港 80-min
To check the exact address and route, please refer to [Address &Access] in the House Guide.
In case you get lost, please let us know where you are and we will do our best to search for the best route to reach our property. Much appreciated if you could provide us with any landmarks near you at that moment.
Q. I arrive from foreign country. After receiving the COVID-19 test at the Airport, how can I get to hotel without using public transportation?
Q. I arrive from foreign country. After receiving the COVID-19 test at the Airport, how can I get to hotel without using public transportation?
We do not offer an airport shuttle bus service.
During Covid-19, if you arrive in Japan, you are not allowed to use public transportation. You must rent a car or hire a taxi.
Let us introduce the taxi company we found:
Q. How can I call a taxi?
Q. How can I call a taxi?
We unfortunately do not offer the service of calling a taxi for our guests as we are not able to take any responsibility in case something goes wrong (e.g. the taxi not showing up.)
Instead, we would like to suggest using the Japan Taxi App below to hire a taxi.
Android: https://play.google.com/store/apps/details?id=jp.co.nikko_data.japantaxi&hl=en
iPhone: https://itunes.apple.com/us/app/japantaxi/id481647073?mt=8
Alternatively, you can call the English Line for the taxi company below:
+81-50-3385-8132
We can also type the address of your destination in Japanese for you so that you can explain to your taxi driver where you want to go by showing our text.
Q. I am driving. What's the map code I input on GPS?
Q. I am driving. What's the map code I input on GPS?
The map code is [1 525 565*36]
Q. Where is the nearest parking lot?
Q. Where is the nearest parking lot?
There is a coin parking lot right next to the hotel! *availability not promised.
RePark / 三井のリパーク 新大阪駅東駐車場
1-21-29 Higashi Nakajima, Higashi Yodogawa-ward, Osaka, Osaka
大阪府大阪市東淀川区東中島１丁目２１ー２９
Please check Shops Nearby for more.
<Coin Parking nearby>
Q. Can I check-in at midnight? =＞ Yes.
Q. Can I check-in at midnight? =＞ Yes.
Yes. You can check-in anytime after 15:00pm.
Q. Early Check-in / Late Check-out is acceptable?
Q. Early Check-in / Late Check-out is acceptable?
Unfortunately, we cannot accept early Check-In before 15:00pm
This is because we may be running on a tight schedule. We also have to ensure that we provide ample time to cleaning staff to clean the room.
Check-Out Time：10:00
Late check-out is available at an additional charge.
We may not be able to meet your request depending on the situation on the day.
Please ask us should you wish the late check-out until 11AM or 12PM.
Late Check-Out: 1,500JPY/half hour (tax included) up until noon. *max. 2hrs
※Payment should be processed via URL link we send you. You can pay by inputting your card information.
Q. Can you keep our luggage before / after the stay? =＞ No
Q. Can you keep our luggage before / after the stay? =＞ No
We would like you to take advantage of coin lockers at other station if you need a place to store your luggage before check-in - different sizes available and they are only a few hundred yen per day.
Please search this useful article online with search words, japan-guide + luggage.
https://www.japan-guide.com/e/e2274.html
Or please refer the URL below.
Coin Locker Navi / Locker Search:
http://www.coinlocker-navi.com/
Japan Hands-Free Travel:
Q. Where are the nearby coin lockers?
Q. Where are the nearby coin lockers?
Nearby coin locker information is below.
*Information is subject to change without notice. Please be sure to check the latest information by yourself.
【Search coin lockers around JR Shin-Osaka】You can see the availability of coin lockers around JR Shin-Osaka
Place: JR Shin-Osaka
Price
Small size: 400 yen
Medium size: 500 yen
Large: 700 yen
【Crosta Shin-Osaka (baggage storage)】
Location: JR Shin-Osaka Station Front Exit 1F
Price: 800 yen Basically no price change due to size
Q. Can I send our luggage to your building? =＞ No
Q. Can I send our luggage to your building? =＞ No
We apologize for any inconvenience this may cause but we ask all our guests to kindly refrain from using our listing for any deliveries during their stay.
In the event that you have already ordered the delivery to our listing, please be aware that we cannot be held responsible for the delivery of your items.
Additionally, any rescheduling for missed deliveries in these cases must be done by the guest themselves.
We would like to inform you that there various delivery methods available in Japan. The most common options include:
Post restante service (called 郵便局局留め or yubinkyoku kyokudome)
Pick-up at one of the shipping company's local stores
Pick-up at a convenience store that uses Yamato Transport (for mailing tickets purchased from a vendor or ticket agency)
Regarding the availability of these services, please note that we ask our guests to check and confirm themselves with the respective stores.
For more information about poste restante in Japan: http://getaroundjapan.jp/node/16420l
Kuroneko Yamato Transport over-the-counter pick-up service: http://www.kuronekoyamato.co.jp/en/
Airport delivery and pick-up service with Kuroneko Yamato: http://www.kuronekoyamato.co.jp/en/personal/airport/
If you must ship to this address, on your own responsibility, you can arrange the shipment so that you can receive a package outside the building.
The delivery person cannot leave a missed delivery slip to you.
We understand that these delivery items are valuable and important for your trip, therefore, we would like to suggest you make sure which services are available for your delivery.
If there is anything else we may assist you with, such as checking on the nearest delivery location or post office, please do not hesitate to let us know.
Q. Bicycle parking available?=＞No
Q. Bicycle parking available?=＞No
No bicycle parking space available. Should you decide to park within our premises, we are not responsible for any damages or stolen bicycle. Please refrain from parking your bicycle at our hotel.
2. Arrival at the building
2. Arrival at the building
Q. How can I open the room door?
Q. How can I open the room door?
Please kindly check [Check-In & Check-Out] in the house guide.
Q. Key pad doesn't work (Smart key for Room Door)
Q. Key pad doesn't work (Smart key for Room Door)
Please put your whole palm to activate it.
If you input a wrong code for 5 times or more, it will be inactive for 5 mins for security reasons.
We can generate a new code for you OR also we can guide you to retrieve a physical key instead.
Please contact us so we can help you with that.
Q. How to check-in?
Q. How to check-in?
Please check Check-In & Check-Out page.
Q. I have multiple reservations that dates are connected to each other. Do I check-in only the first time? => Yes
Q. I have multiple reservations that dates are connected to each other. Do I check-in only the first time? => Yes
If you are staying at the property in the same room or in a separate room without leaving even for a day, you only need to check in for the first reservation.
The key code changes at noon on new check-in day. Be sure to ask us if you could not find it.
Q. What happens at check-out if we used a physical key?
Q. What happens at check-out if we used a physical key?
Please return the physical key back to the key box.
Q. I didn't book, but can I check-in first?
Q. I didn't book, but can I check-in first?
It is possible for anyone of your group to check-in first. Be sure to share the booker's name, as well as reservation code with your group so that anyone can search by the reservation code upon self-check-in.
Please note that it is necessary for the first guest to fill in a guest registration as the person-of-contact for the group.
Q. How do I know if the door is locked?
Q. How do I know if the door is locked?
Once the door is shut, it automatically locked. So please do not worry.
3. While Staying
3. While Staying
Q. How can I contact the staff?=＞ a tablet, LINE, call or email
Q. How can I contact the staff?=＞ a tablet, LINE, call or email
You may go directly to the front desk to use the tablet to call us, or LINE, email or call us from anywhere.
When you contact, please provide the reservation code, hotel name, room number (if checked in already) and your name as much as possible so we can help you smoothly.
Q. How can I take out the trash from the room?=＞ Please keep it inside your room
Q. How can I take out the trash from the room?=＞ Please keep it inside your room
Please feel free to leave the garbage inside the property as our cleaner will take care of it after your check-out.
Guests who wish to have it collected please ask us. Please leave the trash bag outside of your room door.
If you are staying more than one night, and the trash bag in your room is full, take it outside of your room door.
See [House Rules & Etiquette] page in House Guide for detail.
We would highly appreciate if you could separate the garbage following the below guideline but please refrain from leaving it outside the property at all times.
Sorting: (1) Cans, PET bottles, spray cans, bottles (2) Burnable garbage (all other items that could not fit into category ①)
●Oversized Trash : Suitcases, furniture, bicycles, baby buggies, etc.※Please DO NOT leave them behind as they need special pick-up arrangement and incur extra disposal fees.
※Please DO NOT leave them behind as they need a special pick-up arrangement and incur extra disposal fees.
Q. Disposing suitcases =＞ No
Q. Disposing suitcases =＞ No
DO NOT leave suitcases upon check-out as trash. If you leave them, we have to charge you to have someone collect these oversized trash.
Q. Can I get additional amenity & cleaning services? =＞No daily cleaning nor replacing towels during your stay
Q. Can I get additional amenity & cleaning services? =＞No daily cleaning nor replacing towels during your stay
We do not provide additional cleaning service or amenities (ex. toilet paper or towels) for our guests.
There is no cleaning during your stay, we clean after your check-out except those with the monthly contract.
No additional towels will be delivered to the room daily.
- Extra Towels: 100JPY per bath/face towel and bathmat set (tax included) *Cash not accepted. Electronic payment only.
Please contact the online concierge to request.
We will inform you about how to receive and send you the payment link.
- Extra Cleaning: 4400JPY per cleaning (tax included) upon request
*please request at least by 15:00PM the day before desired cleaning day
*consult with us if your stay is longer than 7 nights
In case you found that there is not enough amenities upon check-in, contact us.
Q. [Long Term] Do we get additional amenity & cleaning services? =＞ We provide a weekly cleaning
Q. [Long Term] Do we get additional amenity & cleaning services? =＞ We provide a weekly cleaning
We do not provide additional cleaning service or amenities (ex. toilet paper or towels) for our guests outside the weekly cleaning.
There is a weekly cleaning called STAY-cleaning provided to long term contract guests.
STAY-cleaning service is like a regular cleaning service, including refilling amenities and changing linens.
If you would like an additional cleaning other than those scheduled STAY cleaning service, please note that there is going to be an additional cost as follows:
- Extra Cleaning: 4400JPY per cleaning (tax included) upon request
*please request at least by 15:00PM the day before desired cleaning day
- Extra Towels: 100JPY per bath/face towel set (tax included) *Cash not accepted. Electronic payment only.
Please contact the online concierge to request.
We will inform you about how to receive and send you the payment link.
In case you found that there is not enough amenities upon check-in, contact us.
Q.[Self-Quarantine Guests] I have two reservations in the same room and the dates are linked. Is there a cleaning service on the day the first reservation ends? => No
Q.[Self-Quarantine Guests] I have two reservations in the same room and the dates are linked. Is there a cleaning service on the day the first reservation ends? => No
We welcome guests from overseas if their COVID-19 test result came out as negative.
During the self-quarantine period, we cannot clean until the quarantine period has ended.
Q. [Self-Quarantine Guests] Any cleaning during the quarantine period? => No
Q. [Self-Quarantine Guests] Any cleaning during the quarantine period? => No
During the voluntary quarantine period, cleaning will not be possible until the 14-day period has ended.
After that, if no symptoms appear, we can clean your room as you tested negative.
Q. Are there amenities for co-sleeping children? ＝＞No
Q. Are there amenities for co-sleeping children? ＝＞No
We are pleased to tell you that we do not charge children under the age of 7 (age 6 and below) as an additional guest.
However, please note that additional beds, linens, towels and other amenities will not be provided for any unpaid guests.
If you would like these amenities to be catered towards the child, we will have to count them as an additional guest and also charge them accordingly.
Q. I want to add more people [On and after Check-In day] ＝＞4000JPY/guest per night
Q. I want to add more people [On and after Check-In day] ＝＞4000JPY/guest per night
We need to charge you extra 4000JPY per guest per night.
Kindly provide us your email address so we can send an invoice to you.
Q. Where is the smoking area?→None
Q. Where is the smoking area?→None
Smoking is strictly prohibited inside the building including the balcony.
Should traces of smoking be found inside the room a 10,000 JPY (tax included) fine will be imposed.
Please smoke outside the hotel. There is a designated smoking area.
You can get this app to find the nearest smoking area:
iOS App - Smoking area information map
Android App - Smoking area information map
Disclaimer：Not all are covered and may not be the latest information. It is possible to smoke in restaurant where smoking seats and ashtrays are installed, but in public places please be sure to smoke in smoking areas as etiquette. We will charge you the penalty fee (cleaning fee + arrangement fee 10,000JPY (tax incl.) in case we found out you have smoked on our property.
Q. Pajama provided? ＝＞No
Q. Pajama provided? ＝＞No
We do not provide pajamas.
Q. Is there anything we can buy at hotel?＝＞No
Q. Is there anything we can buy at hotel?＝＞No
No.
Q. Is there a kitchen? ＝＞Yes
Q. Is there a kitchen? ＝＞Yes
Yes. However, please note we do NOT provide a rice cooker even as a rental option.
Q. Is there a restaurant inside the hotel? ＝＞No
Q. Is there a restaurant inside the hotel? ＝＞No
No.
Q. Is there a curfew? ＝＞No
Q. Is there a curfew? ＝＞No
No. You can enter the building anytime.
Q. Can I order Uber Eats or other delivery? ＝＞At your own risk; you must communicate with the delivery person
Q. Can I order Uber Eats or other delivery? ＝＞At your own risk; you must communicate with the delivery person
Guests may order Uber Eats or other delivery service on their own. However, you must communicate with the delivery person so that you can receive your order without our assistance.
Q. DVD player available? ＝＞No
Q. DVD player available? ＝＞No
The TV doesn't come with a DVD player. We do not have a DVD player as a rental option either. Thank you for your understanding.
Q. There is no hot water
Q. There is no hot water
Even if you turned on the hot water panel but still not working, you might need to restart the gas meter.
Q.Can we invite our visitors?＝＞Not allowed
Q.Can we invite our visitors?＝＞Not allowed
We do not allow our guest to bring visitors to enter our building. Please arrange a meeting outside our premises.
Q. Where to return the used plates? => Wash them and return to where it came from.
Q. Where to return the used plates? => Wash them and return to where it came from.
Please kindly wash them and after it is completely dried, put them back to the cabinet.
4. Others
4. Others
Q. How can I extend/shorten the stay? [Airbnb guest] *this hotel requires min. 2 nights to book!
Q. How can I extend/shorten the stay? [Airbnb guest] *this hotel requires min. 2 nights to book!
<Shortening Stay>
If you would like to shorten your stay, the condition (a) shall be satisfied. An Alternation Request via Airbnb made earlier is acceptable.
(a)The official change request is made equal or more than 7 days before Check-In day.
<Extending Your Stay>
If a guest would like to extend its reservation, the condition (b) AND (c) shall be satisfied. Request made earlier is acceptable.
(b)The guest requested extending his stay at least 2 days before your checkout date AND
Note: If you are checking out at 10am on 3rd Feb, please tell us by 23:59 of 1st Feb.(c)The room is available. (Not booked by others NOR blocked for some reasons)
If you are not sure, please kindly ask us!
Q. How can I extend/shorten, change the period or number of guests for my stay? [Other than Airbnb]
Q. How can I extend/shorten, change the period or number of guests for my stay? [Other than Airbnb]
Stay Period Change：We would advise you to make a new reservation and then cancel the current one. Should you do so you will be eligible for a refund of the cancellation fees. Please let us know once the new reservation is confirmed.
Stay Period Change on and after Check-In：No refund
Number of Guests Change：There will be no price change for guest changing from 1 to 2 or vice versa.
Since the cleaner will need to arrange if it increased from 1 to 2, please let us know 1 day before your check-in. If it's a last minute change, please note that we might not be able to supply extra linens or amenities. If already at our hotel, please inform directly to staff.
Number of Guest Decreased on and after Check-In：No refund
Number of Guest Increased on and after Check-In：For additional guest, we can charge you 4000JPY/guest per night. Please inform us along with your email address so we can send you an electronic invoice.
Q. I would like a receipt
Q. I would like a receipt
If we are not handling the payment directly, you should be able to get a receipt on your own via booking website.
If we charged you via electronic payment link or via QR code, we can issue the receipt for you. Please contact us. Let us know the name, and the email address where we can send the invoice to.
Q. I left my belongings when I checked out. What should I do?
Q. I left my belongings when I checked out. What should I do?
Lost items are handled according to the Lost and Found Law.
Collection of the item is possible at the facility specified by the hotel. Items cannot be mailed.
Should there be costs associated with the disposal of items, a 10,000 JPY (tax included) fee will be charged on top of the disposal cost.
https://minn.asia/contact/
↑Contact us using this format, or email along with information below:
・Reservation Code
・Reservation Name
・Room Number
・Stay Period
・Item Detail (as much as possible to locate easily, such as color, quantity, usage)
・Pick-up Time (9:30-14:30) and Date at the front desk [if impossible to pick up at hotel, provide us with the mailing address in Japan where we can mail it to (cash on delivery only. International shipping not available)]
・If you choose cash-on-delivery shipping: Desired receiving date, and a time range (cannot guarantee but we will try our best to fulfill your request)
Disclaimer: We are not responsible for your item including during shipping.
Q. What is your cancellation policy?
Q. What is your cancellation policy?
In case of the cancellation, the following cancellation penalty will be charged based on our accommodation agreement.
7 days before check-in ：100％ of accommodation fee
No show：100％ of accommodation fee
The penalty may vary depending on the accommodation plan. Please see the page of the accommodation plan for more details.
Group and long-term booking may differ from the above. Please contact a hotel you stay at for more details.
Q. Is there a special cancellation policy in case of natural disaster?
Q. Is there a special cancellation policy in case of natural disaster?
If the transportation stops due to the natural disaster such as earthquake and typhoon, and you won't be able to make it to our hotel, you might be able to get the cancellation penalty waived.
●Cancel from the booking website as soon as you know for certain you cannot check-in.
Due to expected high call volume, it would be appreciated if you can avoid calling us.
To check the cancellation policy applied to your reservation, check the policy noted on confirmation email from the booking website.
＜What will happen from here＞
[Cancel on your own]→[Check if you are charged for cancellation fee]→(If you are charged)[Email the hotel with the supporting document]
This helps us to resolve your case quickly.
※When contacting us, please add the following information:
・Flight cancellation notice (email from airline works) or other transportation cancellation notice (screenshot)
・Reservation detail (Name, Reservation Code, Hotel Name, Check-in Date)
Q. We are all under 18 years old. Can we make a reservation?
Q. We are all under 18 years old. Can we make a reservation?
For the stay only with minors, we only accept the stay with the permission of parents from all minors.
Please download the consent form from the website:
Form: The parental form of consent (English)
https://minn.asia/faq/
You must submit for each minor, as well as signature.
How to submit the consent
・Scan the original document and send us as PDF file or Jpeg via email.
When you email us, please provide the reservation name and the reservation code.
If we cannot get the consent from guardians, we will cancel minor-only reservation without their permission.
Q. Do you have staff at the front desk?
Q. Do you have staff at the front desk?
We are unmanned hotel, but the concierge team is supporting guests remotely 24hrs a day.
Feel free to contact us anytime.
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