Privacy Policy

Effective Date: 25.07.2025

Welcome to InstaGo Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your information when you use our app and services.

1. Information We Collect

We may collect the following types of personal and usage information:

• Full name, phone number, and email address

• National ID (if required by providers)

• Payment method information (processed securely via third parties)

• Approximate or precise location data (with consent)

• Device and usage information (app version, crash logs, interaction history)

2. How We Use Your Information

Your data is used to:

• Offer transportation booking services across Egypt (bus, train, airplane)

• Compare options from multiple providers

• Process and confirm payments and reservations

• Send booking updates, support messages, or notifications

• Enhance app performance and user experience

3. Sharing Your Information

We may share your information only as necessary with:

• Transportation service providers for ticketing

• Payment processors to complete transactions

• Service providers for hosting, analytics, or technical support

• Authorities if required by law or to prevent fraud

4. Data Security

We use encryption, secure storage, and access control to protect your information. Only authorized personnel can access personal data.

5. Your Rights

You have the right to:

• Access or edit your personal information

• Delete your account and associated data

• Revoke location permissions from your device settings

• Request account deletion by contacting our support team

6. Children's Privacy

Insta Go is not intended for children under 14. We do not knowingly collect data from children.

7. Domestic Use Only

Insta Go currently only supports domestic travel inside Egypt. We do not support international bookings or data transfer outside Egypt.

8. Changes to This Policy

We may update this Privacy Policy. We'll notify users of material changes via app updates or email. Continued use after changes implies acceptance.

9. Contact Us

If you have any questions, feel free to reach out:

Insta Go Support Team
Email: support@instago.app
Address: Joseph Tito, New Nozha, Cairo, Egypt