Tech Help for Students
Need more help? Call the IT Helpline 805-549-1250 or email techhelp@slcusd.org
Zoom
Start Here
Please see the graphic below for tips for a smooth Zoom experience.
tech tips.pdfImportant Update!
IT now recommends using the Zoom App for all students and staff on all computing devices (Chrome/Windows/Mac) as it gets updates and bug fixes far more often than the website. Streaming the service from zoom.us should be avoided unless absolutely necessary.
***Be sure to use the "sign in with google" option.***
The Zoom App is set to automatically install after being enrolled and managed for all district Chromebooks. There are some devices that students either removed Zoom from or did not get the managed push of the Zoom app in which case it can be manually installed at chrome.google.com/webstore.
Issues with no sound while using Zoom
Start with the Tech Tips document on the left. If you are still experiencing sound issues, try the tips below.
For students not using headphones:
For students using headphones:
Each time headphones are plugged into a Chromebook, the audio defaults to the "Mic jack" input which does not allow the user to be heard while on Zoom. To fix that, when you plug headphones into a Chromebook, look for the headphone icon to appear in the lower right corner of the screen. Click on that and you'll have the option to change the input setting from Mic Jack to Internal Mic. This is something that has to be done EVERY time headphones are used even if you keep them plugged in and close the Chromebook, it still resets back to the "Mic jack" default setting.
Update Zoom
Computer or laptop: locate your Zoom app and follow these directions.
Chromebooks: The Zoom extension will update automatically when the Chromebook updates. Students should be shutting all the way down once a week to make this happen. At the bottom right, select the time. Select Sign out Shut down.
Still having audio issues:
Students, try turning off your video when talking. Teachers, if you share a video clip; if everyone turns their camera off, it seems to go more smoothly.
Chromebooks
Basic Troubleshooting for Chromebooks
The tips below will help with a variety of common Chromebook issues.
SLCUSD Fall 2020 Chromebook Troubleshoot Guide (1).pdfRemoving extensions from Chrome
Removing individual extensions:
To remove individual extensions you can navigate to the following page: chrome://extensions/
You can also get there by clicking on the three dots in the top right corner, choose More tools, Extensions. Select Remove next to unwanted items.
Check for Chrome Updates
Turn on your Chromebook.
At the bottom right, select the time.
Select Settings .
At the bottom of the left panel, select About Chrome OS.
Under "Google Chrome OS," you'll find which version of the Chrome operating system your Chromebook uses.
Select Check for updates.
If your Chromebook finds a software update, it will start to download automatically.
Restore Chromebook to Default Settings
Turn on your Chromebook
Look for the 3 dots in the top corner of the Chrome browser
Select Settings
On the left side of the screen click Advanced
Below that click Reset Settings
In the middle of the screen select "Restore settings to their original defaults" and then click "Reset settings" in blue.