Tech Help for Students

Need more help? Call the IT Helpline 805-549-1250 or email


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Please see the graphic below for tips for a smooth Zoom experience.

tech tips.pdf

Important Update!

IT now recommends using the Zoom App for all students and staff on all computing devices (Chrome/Windows/Mac) as it gets updates and bug fixes far more often than the website. Streaming the service from should be avoided unless absolutely necessary.

***Be sure to use the "sign in with google" option.***

The Zoom App is set to automatically install after being enrolled and managed for all district Chromebooks. There are some devices that students either removed Zoom from or did not get the managed push of the Zoom app in which case it can be manually installed at

Issues with no sound while using Zoom

Start with the Tech Tips document on the left. If you are still experiencing sound issues, try the tips below.

For students not using headphones:

For students using headphones:

Each time headphones are plugged into a Chromebook, the audio defaults to the "Mic jack" input which does not allow the user to be heard while on Zoom. To fix that, when you plug headphones into a Chromebook, look for the headphone icon to appear in the lower right corner of the screen. Click on that and you'll have the option to change the input setting from Mic Jack to Internal Mic. This is something that has to be done EVERY time headphones are used even if you keep them plugged in and close the Chromebook, it still resets back to the "Mic jack" default setting.

How to Fix loud mic in Zoom

Audio Garbled Chromebook fix

Garbled Sound in Zoom

Spanish audio CB fix

Garbled Sound in Zoom


Update Zoom

Computer or laptop: locate your Zoom app and follow these directions.

Chromebooks: The Zoom extension will update automatically when the Chromebook updates. Students should be shutting all the way down once a week to make this happen. At the bottom right, select the time. Select Sign out Shut down.

Still having audio issues:

Students, try turning off your video when talking. Teachers, if you share a video clip; if everyone turns their camera off, it seems to go more smoothly.


Basic Troubleshooting for Chromebooks

The tips below will help with a variety of common Chromebook issues.

SLCUSD Fall 2020 Chromebook Troubleshoot Guide (1).pdf

Removing extensions from Chrome

Removing individual extensions:

To remove individual extensions you can navigate to the following page: chrome://extensions/

You can also get there by clicking on the three dots in the top right corner, choose More tools, Extensions. Select Remove next to unwanted items.

Check for Chrome Updates

  1. Turn on your Chromebook.

  2. Connect your Chromebook to Wi-Fi.

  3. At the bottom right, select the time.

  4. Select Settings .

  5. At the bottom of the left panel, select About Chrome OS.

  6. Under "Google Chrome OS," you'll find which version of the Chrome operating system your Chromebook uses.

  7. Select Check for updates.

  8. If your Chromebook finds a software update, it will start to download automatically.

Restore Chromebook to Default Settings

  1. Turn on your Chromebook

  2. Look for the 3 dots in the top corner of the Chrome browser

  3. Select Settings

  4. On the left side of the screen click Advanced

  5. Below that click Reset Settings

  6. In the middle of the screen select "Restore settings to their original defaults" and then click "Reset settings" in blue.

Refresh a Sleeping Chromebook / Black Screen

More Chromebook Help

SLOHS Chromebook Help
Spanish SLOHS Chromebook Help