Eleyo Support

ADDING AUTHORIZED PICKUPS and EMERGENCY CONTACTS

Adding a family member or relationship to your Eleyo account allows you to set them as an Emergency Contact, or as an Authorized Pickup for Tornado Club.

Emergency Contacts are persons listed on file to contact in case of an emergency. This contact information applies to all Community Education courses and Tornado Club before and after school program. Authorized Pickups in Eleyo are persons that are able to drop off and pick a child up from Tornado Club.

Emergency Contacts are not automatically listed as Authorized Pickups for Tornado Club. They need to be added as an Authorized Pickup before sites can release the child to that person.

Adding an Authorized Pickup for Tornado Club

In Eleyo, any user profile listed as a parent of the child will automatically be listed as an Authorized Pickup. To add additional family members/relationships as an Authorized Pickup from Tornado Club, use these steps:

1. Navigate to Storm Lake's Eleyo site and click Sign In

2. Sign into your account

3. Under "Your Account" select Tornado Club

4. Under "Account Management" click Manage Authorized Pickups

5. Click Add Authorized Pickup

If you have already created the family member/relationship in Eleyo, click the "Person" drop-down and select them from the list that is presented. Enter or update the person's phone number, then click Save Authorized Pickups.

If you have not created the family member/relationship, click the "Person" drop-down and select Other. Enter the person's name, phone number, and add a note to describe the person (such as uncle, grandparent, or friend), then click Save Authorized Pickups.

NOTE: Authorized Pickups must be added for each child separately.

You can remove an authorized person at any time by clicking the red Remove icon and clicking Save Authorized Pickups. NOTE: Parents are always permitted to pick up children unless there is a court order stating otherwise provided to the site coordinator.

Adding an Emergency Contact

Emergency Contacts for a child may be added or updated during the Tornado Club registration process for a new school year or as part of a Community Education course registration. If you need to update Emergency Contacts for a child before or after completing a registration, use these steps:

1. Navigate to Storm Lake's Eleyo site and click Sign In

2. Sign into your account

3. Under "Manage Family Members" find your child and click Edit Emergency Contacts

4. Click Add Emergency Contact or Create New Emergency Contact

If you have already created the family member/relationship in Eleyo, click Add Emergency Contact and select them from the list that is presented or click Choose.

If you have not created the family member/relationship, click Create New Emergency Contact. Complete all required fields and click Create Emergency Contact. Note: Email address is not required. If you are adding one, it must be unique and not a shared email address.

NOTE: Emergency Contacts must be added for each child separately.

You can use the Edit pencil icon to update an existing contact person or use the red Remove icon to delete that person.

CHANGING YOUR ADDRESS, PHONE NUMBER, OR EMAIL ADDRESS

It is important that Tornado Club has current contact information for students and parents.

To change contact information:

1. Navigate to Storm Lake's Eleyo site and click Sign In

2. Sign into your account

3. Click your name in the upper-right corner

4. Select Your Account / Relationships

5. In your user information, click Edit

6. Scroll down to "Contact Info" and update or add information as necessary

7. Scroll to the bottom of the page and click Update Person

NOTE: Changes must be made for each person separately.

NOTE: If your child rides a Tornado Club bus or walks home and you are moving, contact your site coordinator IN ADVANCE to update their transportation plan.

VIEWING and PRINTING PAYMENT RECEIPTS

On Storm Lake's Eleyo site, you can view your account history, including payment, refunds, invoices, enrollments, and sign-in activity.

To view your account history:

1. Navigate to Storm Lake's Eleyo site and click Sign In

2. Sign into your account

3. Scroll to "Recent Payment Activity" and click All Activity

4. Next to "Show by Year" select *All or the year you would like to review

5. Next to "Show by Category" select $ Payments

Your account history will be displayed. Use the Download Receipts button to access copies for payments you have made.

TORNADO CLUB TAX STATEMENTS

If you have paid for Tornado Club over the course of the previous year, Eleyo automatically generates tax statements. These statements can be downloaded from your account dashboard and will become available after January 1st of each year.

NOTE: The available tax statements include any payments for Tornado Club beginning January 1, 2024. If you have enrolled in Community Education courses, you will need to print the receipts to submit for your taxes.

To download your Tornado Club tax statements:

1. Navigate to Storm Lake's Eleyo site and click Sign In

2. Sign into your account

3. Under "Your Accounts" select Tornado Club

4. Under "Account Management" click Download Tax Information

5. Select the statement of the year you would like to review

NOTE: If you have multiple child care accounts, you must complete the steps above for each account.

All payments on the tax statement are categorized by the payer.

Receipts and invoices can be downloaded from the "Your History" section online. Receipts are only visible to the person that made the specific payment (not by all account owners).