Privacy Policy

Effective Date: May 30, 2025  

Last Updated: May 30, 2025  

Welcome to SkyCart ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our mobile application (“App”), which is available on the Google Play Store and Apple App Store.

By using our App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of personal and business information based on your user role in the app:

1.1 From Customers

• Name
  
  

• Phone Number (used for OTP login via SMS)
  
  

• Address(es) (used for order delivery and billing)
  
  

• Location (used to apply correct pricing based on delivery area)
  
  

• Order History (previous purchases and preferences)
  
  

• Device Identifiers (such as Android ID or push token, for login/session management and notifications)
  
  

1.2 From Salespersons

• Name
  
  

• Phone Number
  
  

• Location (used to determine region-specific customer and order access)
  
  

• List of Registered Customers
  
  

• Customer Order Details
  
  

1.3 From Sales Managers

• Name
  
  

• Team Management Data (e.g., sales targets, performance reports, assigned salespersons)

2. How We Use Your Information

We use the information we collect to provide and improve the functionality of the SkyCart app for customers, salespersons, and sales managers. Specifically, we use the data to:

• Register customers through authorized salespersons
  
  

• Authenticate users using secure OTP-based mobile login
  
  

• Process and fulfill product orders (e.g., poultry and cattle feed)
  
  

• Track and manage sales performance, targets, and customer engagement
  
  

• Display location-specific product pricing and availability
  
  

• Maintain user profiles for order history and repeat purchases
  
  

• Facilitate communication between customers, salespersons, and sales managers
  
  

• Ensure secure access and session management using device identifiers (e.g., push tokens)

3. Sharing of Information

We do not sell or rent your personal information to third parties for marketing purposes. However, we may share data in the following cases to support app functionality and legal compliance:

• With Salespersons:
  Customer details (such as name, address, order history) are visible to the salesperson who registered them, to manage orders and maintain relationships.
  
  

• With Sales Managers:
  Sales managers can view data related to their assigned sales team, including customer orders and salesperson performance, for review, coordination, and approval workflows.
  
  

• With Service Providers (e.g., MSG91):
  We may use trusted third-party services like MSG91 for sending OTP messages. Only the minimum required information (e.g., phone number) is shared for this functionality.
  
  

• Legal Requirements:
  We may disclose your information if required by law, legal processes, or to respond to valid requests by public authorities (e.g., court orders or government requests).

4. Data Security

We take the security of your personal and business information seriously. The following measures are in place to protect your data:

• Encryption in transit: All data transmitted between the app and our servers is encrypted using HTTPS (SSL/TLS).
  
  

• Secure storage: Sensitive information (such as identification documents and receipts) is stored securely using controlled access systems.
  
  

• Access control: Only authorized personnel can access your data, and access is granted strictly on a need-to-know basis.

5. Permissions Required

To function correctly, the app may request access to:

• Location: To assign the correct pricing zone for customers
  
  

• Internet Access: For login, OTP, and data syncing

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services and comply with legal obligations.

7. Third-Party Services

We may integrate and rely on third-party services to enhance app functionality. These services may collect, process, or store certain information as governed by their own privacy policies. Key third-party services used in our app include:

• Firebase (by Google):
  Used for authentication, real-time database, and crash analytics. Firebase may collect device information, user identifiers, and usage data.
  
  

• Google Maps API:
  Used to provide location-based services such as address mapping and region-based pricing. Google may collect location data as per their terms.
  
  

• MSG91:
  Used to send OTP messages for phone number verification during login. Twilio may temporarily process your phone number to deliver SMS.

8. Changes to This Privacy Policy

We reserve the right to update this policy at any time. Changes will be posted in the app and effective immediately upon posting.

11. Contact Us

For any questions, concerns, or data-related requests, please contact:

Skylark Feeds PVT LTD
Email: info@skylarkfeeds.com
Phone: +91 90530-14221
Address: Malikpur Road, Khemawati, Tehsil Safidon, Dist. Jind, Khera, Haryana 126112