Through research conducted during the North Central Process Improvement project, we discovered that in order to provide effective customer service, staff need to be able to consistently do 4 things:
As a result of that research, we created the North Central Partner Services Directory to 1) train workforce development partnership staff to provide the highest level of service by using a consistent method of determining customer needs and 2) provide detailed information about the services offered by each Workforce Development partner. This website supports the Workforce Collaboration Effort and Services Directory by enabling staff to consistently perform as an integrated team, without regard to agency or physical location.