Our Company Policy

30-DAY COMPLETE SATISFACTION GUARANTEE

We care about your complete satisfaction. That's why we'll adjust or re-do (at our discretion) your new glasses for up to 30 days from date of purchase. This guarantee does not cover accidental damage, scratches or breakage.

COMPLIMENTARY CLEANING AND ADJUSTMENTS

William & Son’s offers minor cleaning and adjustments for the lifetime of your glasses. However, there will be charges for nose pads replacement and to any major repairs/adjustment.

There will be charges for adjustment or repair for glasses/sunglasses that is not purchased from us as opticianry is a highly trained profession.

Although we give our utmost care during any adjustment or repair, William & Son’s is not responsible for any breakage of the frame and/or lenses.

REFUND POLICY

As we take pride in our speedy service, once the order is placed, we cannot offer cash refund. However, store credit may be given, valid one year from issue date.

DUPLICATE RECEIPT & WRITTEN PRESCRIPTION

An official insurance invoice and written Rx can be given at the time of sight testing and purchase. A $15 administrative fee will be charged for duplicate receipt or written prescription.

OUR CONTACT LENS PROMISE

After receiving your newly fitted contact lenses, it'd be a shame if you can't enjoy them due to manufacturing defects or slight Rx change down the road. That's why we promise to exchange and replace your contact lenses (except RGP, which is 60 days) against any manufacturing defect as well as Rx change for the number of months of supply that you purchased from the purchase date. Just bring the lens with the original blister pack for exchange (at the discretion of the licensed contact lens fitter).

A $25 exchange/re-stocking fee may be charged for any special orders (I.e. non-stocking items like toric or multifocal lenses).