Introduction to Computer Software User Assistance
University of Washington
Technical Writing and Editing Certificate Program
Instructor: Chris Holstrom
Spring Quarter 2009
Tuesdays 6:00pm - 8:50pm
Loew Hall 115
This course is all about writing software documentation.
You'll learn to write effective documentation for a variety of software users, from end-users to developers. You'll learn how to create help systems, manuals, API documents, and context-sensitive help.
Assignments focus on evaluating the needs of the audience and making information easy to use, easy to understand, and easy to find. Class discussions also cover the technical writer's role in the software-development process and usability evaluations for documentation sets.